D
57/100
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MOD Pizza Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Being able to interact with customers and keep things flowing with a good vibe on the team
Convo with good people and good vibes
My customers make me happy every time
Being able to take care of my family
Positive customer interactions and perfect pizzas.
Review from Customer Success Dept
Feeling productive and knowing that I'm capable of handling myself in a work environment.
When it's busy and when I'm having a great day with my coworkers
Review from Customer Success Dept
I went from never working at a restaurant to being GM of a location to being part of their IT team within 2 years. You can get promotions as fast as you'd like if you put in the effort and communicate with your higher ups. And you can move departments with ease.
Simply being at work is a positive experience for me
Talking to customers and co-workers makes my day every day.
Review from Customer Support Dept
I am excepted and can always ask questions
Review from Operations Dept
costumer conversation, music, co workers, tips
My squad majes it enjoyable
Review from Customer Success Dept
Customers satisfaction and providing a quick attentive service to our customers
When my customers leave happy.
My coworkers, and how we are appreciated.
Dealing with our great customers
My squad doing a great job
free food drinks and also vibes
My regulars and my hours which do not exist anymore
Review from Operations Dept
What's going wrong and how can it be improved?
Management and service mixed with marketing
No general manager at the store has been hired after a year since the last general manager left. No guidance and leadership has taken place by any administrative staff. The workers at MOD pizza Fremont CA obtain no hospitality skills and neglects its customers.
constant complaints about terrible customer service
Review from Customer Success Dept
I dont know help me
Review from Sales Dept
Theres nothing i can say that ive already brought up with management that will help this situation
Fix management, improve scheduling. Make sure we have enough people staffed especially on our busier nights, and for closes so that way we can actually clean the store
Horrible general manager and AGM who inspire a culture of bullying and intimidation with zero support.
Our gm either leaves early or doesnt come back after saying she will be back. When someone calls out we are down a person never any coverage. Also everyone else can request for a week off and get it everytime i ask for a requested day off im sceduled to work
Review from Operations Dept
We're severely understaffed so customers tend to have to wait a lot longer than they do at other food places in our area.
Took away one of our closers
The stores procedures on cleanliness, changes in schedule, and favortism
Review from Sales Dept
Team members, all stars (trainers), and floor captains should all be treated with AND show each other respect. This shouldn't be a suggestion, but a requirement.
Review from Operations Dept
The general manager is horrible to employees blaming poor customer reviews and minor mistakes are blown out of proportion. The customer reviews are a direct reflection of our general manager
Review from Product Dept
They dont help they make thangs up about you to your boss and she won?
Review from Sales Dept
management needs to be doing their job and making sure that customers are getting what makes mod so special.
Review from Sales Dept
Their "core values" like how effort was supposed to matter was not upheld
Review from Sales Dept
MOD is all about making you feel comfortable & wanted to work for the company. None of that was achieved.
Review from Sales Dept
What do you like best about your company?
Love the culture and diversity.
Fldxable schedup and lenient management
What would you most like to see improved at your company?
401k matching and higher pay for starting/middle of the pack positions.
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