MOD Pizza Employee Reviews
Out of 538 MOD Pizza employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping MOD Pizza improve their work culture. The Product team, with 75% positive reviews, reports the best experience at MOD Pizza compared to all other departments at the company. The Operations team offered the most constructive feedback, with 45% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
providing a pathway to development opportunities
cleaning, being direct, no more gossiping,
Pay at all levels and a more lenient labor model to not over work employees
Communication, organization, compensation, compassion, flexinility
Retrain the whole leadership team from captains to administraitve staff to where they understand its workers and prioritize each other's mental health.
Why do you feel undervalued and what would make you feel better about your compensation?
I work every truck day do prep 75 percent of the time i know every position in the job
If my pay aligned with my responsibilities and the cost of living
That my managers answer their phones and focuse on things to do when it's slow and that my pay gets better
getting paid more than the people that just got hired.
I have to work at a level and with great personal sacrefice in a management position with esentially no extra pay than a entry employee completely unsuported. This is not a small business by any metric and should be able to adress these issues but consistently cannot
What do your coworkers need to improve and how could you work together better?
Hiring better people to work
wearing socks. trimming fingernails. washing hands. not using drugs in the back. common sense.
Review from Customer Success Dept
Coworkers were usually great it was captain or management that was the issue.
Just do their job correctly
Review from Sales Dept
most co workers are cool except ima very tall brown dude and get picked or put in place everyday by that i mean EVERYDAY to show where i belong
What needs to change to make the company culture better?
To be honest, I don't really like the captain and all star set up. In my store in particular you don't get promotions based off of your work ethic, I think more than once the wrong person has been in charge of me and it's been based off of friendships not work ethic.
Review from Customer Success Dept
Make people actually do their job so it not frustrating to work everyday
Review from Sales Dept
Sense of urgency, be more polite
Everything, it’s gotten worse from when I first started with this company. From employees being taken advantage of to not properly being recognized for your hard work. A lot of lethargic people work at this place sad
Less drug usage and more hours given to store regaurdless of time of season we work in rockwall it is a buay store especially at night we need staff actual age appropriate staff 18+ people who can actual do stuff like dough and oven
Review from Operations Dept
What would you improve about your company's interview process?
Make it more thorough than it was
Trena came to the interview crying begging me to work there and now i understand the desperation
Review from Customer Success Dept
Better planning for when new hires come in on their first day to start.
Review from Operations Dept
Dont have a captain interview future employees and make hiring choices
Review from Operations Dept
My interview was years ago but took them forever to get back to me
Review from Operations Dept
What's going wrong and how can it be improved?
Management and service mixed with marketing
No general manager at the store has been hired after a year since the last general manager left. No guidance and leadership has taken place by any administrative staff. The workers at MOD pizza Fremont CA obtain no hospitality skills and neglects its customers.
constant complaints about terrible customer service
Review from Customer Success Dept
I dont know help me
Review from Sales Dept
Theres nothing i can say that ive already brought up with management that will help this situation
What would you most like to see improved at your company?
401k matching and higher pay for starting/middle of the pack positions.