ModSquad Employee Reviews
Out of 71 ModSquad employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping ModSquad improve their work culture. The Customer Support team, with 61% positive reviews, reports the best experience at ModSquad compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They work with mentoring and coaching, always giving you the opportunity to figure things out by your own
Very informative, helpful and always ready to teach new things.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication, training, valuing their employees.
There is no real leadership at this company. There is an extreme hierarchy of management and this means the right hand doesn't know what the left hand is doing. They only seem to offer you criticism and threats at your job so you never feel safe.
Everything, order, training, follow the right things.
increase payrate regardless of where one is
They need to actually learn the services or products that are being offered, so they can properly train people. They are often left in the dark on the basics of the CS of what they are representing, believe it or not. They are little to no help when you have questions on workflows.
What is the best part about your compensation package?
Contractors don't have such thing
Health insurance is probably the best part.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Because they do not look at their employees as people, but rather as numbers,that they can replace if it suits them.
A fair pay that is reflected by your work.
Better paid first of all.
There are ZERO benefits. The pay is WAY below industry standard. Absolutely disgusting excuse for a "company."
Better paid, accomplished what they promised.
What are some of the best things about your team?
no good things, first manager didnt do meetings, but smoked a bong its ridicolous.
Friendships over the same issues.
Culture of team work and avoid gossip or bad blood
The work from home part and that your ability to make your own schedule.
Review from Customer Support Dept
We have a great team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
No one wants to work, the ones that do don't bother to read the stuff theyre supposed to and do things right. Upper management just want to find new tools to play with and constantly change everything every year or two.
Be more kind and better people and persons.
There is little to no collaboration. If you speak up, you will be admonished. If a reply comes across as negative, you will be told you cannot say that in chat.
Not be so competitive, and bad persons.
There are usually no group meetings. Everything is done via slack messages or emails. There can be a lot of things misconstrued as management never follows up to ensure you are following proper procedure. You only hear about something when you do it wrong. Then you are egregiously reprimanded.
What is most positive about the culture and environment at your company?
Giving back to the community for Extra Life.
Healthy competition, time to have some fun
On ModSquad nothing is positive.
My co-workers are what make it nice.
Review from Customer Support Dept
Always look forward to the positive energy I see when I come in
Review from Customer Support Dept
What needs to change to make the company culture better?
Toxic culture. Horrid management. Terrible.
Better management Better training Better wages Offering PTO to non-employees Offering more incentives to non-employees Better organization of management Better organization of resources They really need to focus on bettering everything. This company is a mess.
What did you like most about the interview process?
It was quick and to the point.
Clear expectations set up since the first meeting
I liked that it was done by phone
Review from Customer Support Dept
The questions they asked were good but challenging.
Review from Customer Support Dept
What would you improve about your company's interview process?
Allow more interviews for higher positions at company.
I don´t know, maybe being more direct
very incompetent. managers are a joke.
Make it more thorough and hire better candidates. Offer better wages.
What makes you most happy at work?
The pay and lack of recognition.
I really enjoy my job and the type of work I do
Review from Customer Support Dept
What's going wrong and how can it be improved?
Better management, respecting the employees
We are basically intermediaries for most of our clients. It frustrates the customers, and they take that frustration out on us. They want their issue resolved now and not to have to wait for an escalation.
Pay people better wages. People will then show up and you will not be short-staffed forcing a few people to carry the workload and burden of the many.
Train the management team to do their job and do it effectively
Review from Customer Support Dept
I feel as if remote workers are taken advantage of with this company. The pay is not great at all. A little over minimum wage will not cut it.
Review from Customer Support Dept
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