ModSquad Leadership Employee Reviews
What do you like best about the leadership team?
They work with mentoring and coaching, always giving you the opportunity to figure things out by your own
Very informative, helpful and always ready to teach new things.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication, training, valuing their employees.
There is no real leadership at this company. There is an extreme hierarchy of management and this means the right hand doesn't know what the left hand is doing. They only seem to offer you criticism and threats at your job so you never feel safe.
Everything, order, training, follow the right things.
increase payrate regardless of where one is
They need to actually learn the services or products that are being offered, so they can properly train people. They are often left in the dark on the basics of the CS of what they are representing, believe it or not. They are little to no help when you have questions on workflows.
They need to get on the same page and go back through training themselves. The management structure is horrible they half do their job and expect you to pick up where they lack but yet your not getting paid for doing their job!
Review from Customer Support Dept
They need to be better at communication
Review from Customer Support Dept
