49
NPS
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monday.com
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About monday.com's Brand
monday.com is a tool that transforms the way teams work together. Among its major competitors, monday.com is ranked in 1st place for NPS while Asana is 2nd, and Atlassian is 3rd.
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
monday.com Ranking
- #1 / 4 of its competitors
monday.com NPS
monday.com's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether monday.com's customers would recommend using the product based on a scale of -100 to 100.
monday.com Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
monday.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 51 | Jul 2024 | 51 |
Oct 2024 51 | Oct 2024 | 51 |
Nov 2024 51 | Nov 2024 | 51 |
Dec 2024 49 | Dec 2024 | 49 |
Feb 2025 49 | Feb 2025 | 49 |
Mar 2025 49 | Mar 2025 | 49 |
Apr 2025 49 | Apr 2025 | 49 |
Aug 2025 49 | Aug 2025 | 49 |
Dec 2025 47 | Dec 2025 | 47 |
Jan 2026 49 | Jan 2026 | 49 |
Feb 2026 49 | Feb 2026 | 49 |
Mar 2026 49 | Mar 2026 | 49 |
How Other Brands Compare
monday.com is ranked first for NPS among its competitors. Asana and Atlassian come in second and third, with Basecamp coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
monday.com NPS by Gender
Female customers rated monday.com's NPS 19 points higher than Male customers.
Male
36
monday.com's NPS was rated 36 by Male customers on Comparably.
57%
Promoters
22%
Passives
21%
Detractors
Female
55
monday.com's NPS was rated 55 by Female customers on Comparably.
68%
Promoters
19%
Passives
13%
Detractors
monday.com NPS by Ethnicity
monday.com's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Other 67 | Other | 67 |
monday.com NPS by Age
monday.com's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
monday.com NPS by Usage
monday.com's NPS was rated the highest by customers who have used monday.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 43 | Less than 1 Year | 43 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 76 | 5 to 10 Years | 76 |
monday.com NPS vs. Competitors
Compared to its competitors, monday.com's NPS is rated right above Asana.
| COMPANY | NPS Score | |
|---|---|---|
| monday.com | 49 |
 | Asana | 37 |
 | Atlassian | 35 |
 | Basecamp | 0 |
monday.com Customer Reviews
Out of the 5 monday.com customer reviews 4 were positive and 1 was constructive. monday.com customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
monday.com Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of monday.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
monday.com Customer Loyalty Score by Gender
Female customers rated monday.com's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of monday.com.
Male
81%
Yes
Female
89%
Yes
monday.com Customer Loyalty Score by Ethnicity
monday.com's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of monday.com.
94
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
85
out of 100
Other
monday.com Customer Loyalty Score by Age
monday.com's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of monday.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 85% | 36-40 | 85% |
41-45 87% | 41-45 | 87% |
monday.com Customer Loyalty Score by Usage
monday.com's Customer Loyalty score was rated the highest by customers who have used monday.com's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
monday.com Customer Loyalty Score by Industry
monday.com's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
monday.com Customer Loyalty vs. Competitors
Compared to its competitors, monday.com's Customer Loyalty score is rated right above Asana, and is preceded by Basecamp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Basecamp | 100% |
| monday.com | 84% |
| Asana | 77% |
| Atlassian | 76% |
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monday.com Product Quality
4.3/5
monday.com has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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monday.com Product Information
monday.com serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. monday.com supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
monday.com’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated monday.com's product the highest. Reviewers from the Consulting industry rated monday.com the lowest at 4.2.
- Website
- https://monday.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Japanese
Italian
Russian
Product Type
Workflow Management Software
CRM Software
Content Management System (CMS) Software
Lead Management Software
Business Process Management (BPM) Software
Advertising Software
Campaign Management Software
Project Management Software
Project Collaboration Software
Task Management Software
Project Portfolio Management Software
Visual Project Management Software
Display Advertising Software
Production Scheduling Software
Dashboard Software
Professional Services Software
Productivity Software
Web Collaboration Software
Predictive Lead Scoring Software
Product Roadmap Software
Professional Services Automation (PSA) Software
Consulting Software
Kanban Tools Software
Social Media Management Software
Agile Project Management Software
Applications Suite Software
Business Management Software
Marketing Planning Software
Project Tracking Software
Online CRM Software
Real Estate Agency Software
Product Management Software
Product Lifecycle Management Software
Project Planning Software
Requirements Management Software
IT Project Management Software
Gantt Chart Software
Real Estate CRM Software
Team Communication Software
Strategic Planning Software
Quick Insights into monday.com Product Quality
monday.com's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked monday.com Product Quality the Highest
Ranked monday.com Product Quality the Lowest
monday.com Product Quality Score by Gender
Female customers rated monday.com's Product Quality score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
monday.com Product Quality Score by Ethnicity
monday.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of monday.com.
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.7 | Other | 3.7 |
monday.com Product Quality Score by Age
monday.com's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of monday.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 5 | 26-30 | 5 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.9 | 41-45 | 3.9 |
monday.com Product Quality Score by Usage
monday.com's Product Quality score was rated the highest by customers who have used monday.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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monday.com Product Quality Score by Industry
monday.com's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
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monday.com Product Quality vs. Competitors
Compared to its competitors, monday.com's Product Quality score is rated right above Asana.
| COMPANY | Product Quality Score | |
|---|---|---|
| monday.com | 4.3/5 |
| Asana | 4.1/5 |
| Basecamp | 4/5 |
| Atlassian | 3.9/5 |
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monday.com Pricing
monday.com ROI & Value For Money
4.1/5
monday.com has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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monday.com Pricing Plans
monday.com has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, monday.com uses a subscription model and offers the following: Simple, fair pricing that scales with your workforce., 14 days free trial, no credit card needed., and 30-day money back guarantee..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Consulting industry think that they had the lowest ROI from monday.com.
Who Uses monday.com?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into monday.com ROI
monday.com's ROI score was rated highest by customers who have used monday.com's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked monday.com ROI the Highest
Ranked monday.com ROI the Lowest
monday.com ROI Score by Gender
Female customers rated monday.com's ROI score 0.6 stars higher than Male customers.
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Male
3.6/5
Female
4.2/5
monday.com ROI Score by Ethnicity
monday.com's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of monday.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.4 | Other | 4.4 |
monday.com ROI Score by Age
monday.com's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of monday.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4 | 36-40 | 4 |
41-45 4 | 41-45 | 4 |
monday.com ROI Score by Usage
monday.com's ROI score was rated the highest by customers who have used monday.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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monday.com ROI Score by Industry
monday.com's ROI score was rated the highest by Construction industry customers, and the lowest by Consulting industry customers.
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monday.com Pricing vs. Competitors
Compared to its competitors, monday.com's ROI score is rated right above Asana, and is preceded by Basecamp.
| COMPANY | Pricing Score | |
|---|---|---|
| Basecamp | 5/5 |
| monday.com | 4.1/5 |
| Asana | 4/5 |
| Atlassian | 3.9/5 |
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monday.com Customer Satisfaction (CSAT)
monday.com Customer Satisfaction (CSAT) Score
82 / 100
monday.com has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into monday.com Customer Satisfaction
monday.com's Customer Satisfaction score was rated highest by customers who have used monday.com's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
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Ranked monday.com Customer Satisfaction the Highest
Ranked monday.com Customer Satisfaction the Lowest
monday.com Customer Satisfaction Score by Gender
Male customers rated monday.com's Customer Satisfaction score 1 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
85 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
monday.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
monday.com's Customer Satisfaction (CSAT) score was rated 93% according to Caucasian users and customers.
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93 / 100
Very Satisfied
50%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
monday.com's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
monday.com's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of monday.com.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
monday.com Customer Satisfaction Score by Age
monday.com's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of monday.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
monday.com Customer Satisfaction Score by Usage
monday.com's Customer Satisfaction score was rated the highest by customers who have used monday.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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monday.com Customer Satisfaction Score by Industry
monday.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
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}monday.com Customer Satisfaction vs. Competitors
Compared to its competitors, monday.com's Customer Satisfaction score is rated right above Atlassian, and is preceded by Asana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Basecamp | 100% |
| Asana | 84% |
| monday.com | 82% |
| Atlassian | 80% |
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monday.com Customer Service
4.1/5
monday.com has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About monday.com's Customer Service
Address
34 W 14th St, New York City, NY 10011
Website
https://monday.com/
Quick Insights into monday.com Customer Service
monday.com's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.
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Ranked monday.com Customer Service the Highest
Ranked monday.com Customer Service the Lowest
monday.com Customer Service Score by Gender
Female customers rated monday.com's Customer Service score 0.5 stars higher than Male customers.
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Male
3.9/5
Female
4.4/5
monday.com Customer Service Score by Ethnicity
monday.com's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of monday.com.
0
20
40
60
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.4 | Other | 4.4 |
monday.com Customer Service Score by Age
monday.com's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of monday.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.7 | 36-40 | 4.7 |
41-45 3.8 | 41-45 | 3.8 |
monday.com Customer Service Score by Usage
monday.com's Customer Service score was rated the highest by customers who have used monday.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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monday.com Customer Service Score by Industry
monday.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
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monday.com Customer Service vs. Competitors
Compared to its competitors, monday.com's Customer Service score is rated right above Asana.
| COMPANY | Customer Service Score | |
|---|---|---|
| monday.com | 4.1/5 |
| Asana | 4/5 |
| Atlassian | 4/5 |
| Basecamp | 4/5 |
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monday.com as an Employer
Consumer vs. Employees
monday.com scored a 49 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of monday.com would recommend the brand to a friend. ENPS measures how likely monday.com employees would recommend working at monday.com to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 81% | Promoters |
|---|---|
| 10% | Passive |
| 9% | Detractors |
