nCino Employee Reviews
Out of 3192 nCino employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping nCino improve their work culture. The Finance team, with 100% positive reviews, reports the best experience at nCino compared to all other departments at the company. The Design team offered the most constructive feedback, with 17% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept
What do you like best about the leadership team?
They truly care about the team and are some of the brightest people in the industry.
Review from Customer Success Dept
It depends on the person, but there are some leadership trying to listen and help.
Review from Engineering Dept
Even though the company is growing, there is still a strong culture and ways for people to get involved in ways that help to retain a strong sense of community. I don't feel like I'm working in a large corporation.
Review from Product Dept
My direct manager is great, she helps push me in the right direction and as I gain more seniority, allows me to make my own choices in what I want to work on.
Review from Engineering Dept
Leadership is very transparent with objectives/goals/mission
Review from Customer Success Dept
What does the leadership team need to get better at?
Compensation, communication, and empathy for everyone on the front lines
Review from Engineering Dept
Walking the walk, not just talking the talk. Don't tell employees that they are excelling/growing/crushing it and then not be prepared to reward them with career/monetary advancement
Review from Product Dept
Not everything at nCino is about BOS, yet it seems to be all we talk about. Other areas/departments of nCino feel left out. Also there is no discussion of DEI from the top, and quite frankly not enough diversity here as a company. I don't see nCino as a long term career option for me.
Review from Customer Success Dept
Internal Comms Consistency in policy implementation be more in touch with who nCino is today and not the past versions of it
The company/leadership doesn't seem to value critical team members enough. Salaries/working conditions are not competitive to the market and very talented/experienced people are leaving in droves. Goals/priorities also shift very rapidly which leads to a lot of work being abandoned
Review from Product Dept
What is the best part about your compensation package?
Our insurance benefit is amazing!
Review from Customer Success Dept
Medical Insurance is almost fully covered.
Review from Product Dept
The best part of the compensation package is health plan/insurance coverage.
Review from Customer Success Dept
fully paid benefits at no cost
Review from HR Dept
Medical benefits - ISO/RSU awards
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Haven't raised for a while. No promotion. + Insurance got downgraded since my company bought out to nCino.
Review from Engineering Dept
It just seems like we lag behind what many other companies offer in terms of compensation. There are no bonuses nor stock RSU's given unless you are in a high position and performing highly. If I ask for a reasonable amount more, it has not been met.
Review from Engineering Dept
Have been told by multiple managers that I am deserving of a promotion but that has never come to fruition. I feel like I am praised with words, but there is never any action behind it to make me feel valued here.
Review from Engineering Dept
I don't think our compensation matches that of our competitors and other companies in this industry.
Review from Customer Support Dept
They undervalue expertise with Data and AI
Review from Engineering Dept
What are some of the best things about your team?
Always willing to help each other.
Review from Customer Success Dept
Great teamwork. Everyone working hard. Willing to help others.
Review from Engineering Dept
The level of commitment to reach our goals and the way the team swarms to help each other out is beyond anything I've ever seen.
Review from Product Dept
My teammates are great, they communicate pretty well, are extremely smart and capable, and they continue to try to improve. They also care a great deal about the product they are working on.
Review from Engineering Dept
My team is a very hard working group that gets their work done and always willing to help one another.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
More diversity. I barely can relate to them aside from work, makes it difficult to engage and collaborate. I feel like an outsider on a regular basis.
Review from Customer Success Dept
People are very clickish here and as a newcomer, it feels hard to fit in. Also doesn't help that almost none of my colleagues look like me...
Review from Customer Success Dept
It is department against department. There is really only one department that matters in the "company's" eyes.
Review from Customer Support Dept
There's a lot of people that work here who do not understand the product, our market, and how to develop high-quality, secure, and accessible software.
Review from Engineering Dept
Training remotely in COVID is a terrible experience. I dont know who anyone is, including leadership in my own dept sometimes. I don't know much of anything outside my own day to day,
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We know how to get the job done but we know how to have fun in the process!
Review from Customer Success Dept
Family friendly culture. (used to be more)
Review from Engineering Dept
Work life balance. We work hard, but when we have things that need to be taken care of on the home front, everyone accepts and works around those unplanned interruptions in someone's day.
Review from Product Dept
Everyone on the lower levels are super nice to work with, and will always help you out with any issues you have or clarification you need.
Review from Engineering Dept
The people I interact with are so helpful and polite.
Review from Customer Success Dept
What needs to change to make the company culture better?
Put right people into leadership. Stop feigning the "culture is our passion" when we let people go, keep low salaries, won't allow WFH. The celebration of the new nCino-funded soccer park was salt in the wound for people impacted by the layoffs.
Review from Customer Support Dept
We had a special culture of innovation and collaboration in product & engineering, but the wonderful people that built it have left. I'm not confident we can rebuild that positive culture.
Review from Engineering Dept
Have actual alignment. Invest in fixing your existing infrastructure. Listen to employees. Stop promoting what once was the nCino Culture, and recognize it does not exist anymore - and if it does, it's reserved for a clique of people who got in early.
Review from Customer Support Dept
Pay people more money. It's literally the only issue that people across every team are always talking about.
Review from Customer Support Dept
nCino culture is not shared through all the offices. The company shall make an effort to share this culture also in other continents
Review from Legal Dept
What did you like most about the interview process?
Meeting folks from different departments that I could be working with. Very responsive manager and HR team during process.
The people that I interviewed with made me feel comfortable and I got a sense they were happy and passionate about their work.
Review from Marketing Dept
Meeting the people from the teams that I would be working with
Review from Engineering Dept
The interview forced me to think on my feet but really gave me the stage to sell myself. I loved the informal but professional nature and I enjoyed meeting so many different people. What can be seen as a daunting exercise actually was positive and left me buzzing!
Review from Engineering Dept
It was great to meet team members from multiple offices in the interview process.
Review from Marketing Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of nCino yet.
Be the first to contribute a review.
What makes you most happy at work?
I truly enjoy what I am doing and working with our clients. Everyday is like an adventure.
Review from Customer Success Dept
Co-workers. Snacks and provided lunch.
Review from Engineering Dept
Sense of accomplishment. Achieving goals. Working towards a solution and seeing it launch as a valuable component to our customers.
Review from Product Dept
Getting to work with smart people and further my career. Figuring out creative solutions to problems internally and externally. Being able to participate in things like hackathons.
Review from Engineering Dept
I'm most happy helping my team be successful and using my technical acumen to solve complexities.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Pay vs responsibility, role clarity, growth potential. Some stability in what we are asked to own/manage instead of changing it every chance we get
Review from Product Dept
We cut back our budget on travel and expenses, but we have not invested any time or money towards our employees. We need more social gathering opportunities, specifically for people who are not based in Wilmington, or are remote.
Review from Customer Success Dept
Flex work environment isnt actually flexible Poor leadership training that do not ensure they align with ncino core values
Nobody is being compensated/valued up to their potential. We want to be best in class/ a worldwide leader but don't want to pay the people who are going to get us there. There is also a noticeable gap in communication between departments so 'priorities' always shift & cause chaos
Review from Product Dept
Too much anxiety, lack of direction, lack of trust in the individual contributer.
Review from Marketing Dept
What do you like best about your company?
The company culture and focus on employees
Review from HR Dept
Culture and innovation.
What would you most like to see improved at your company?
Knowledge share as the company grows. So many "originals" that it feels like only a portion of the knowledge is able to be captured and shared for "newbie" growth.
Review from HR Dept