We want to be the ultimate neighborhood grocery store. That means creating the best shopping experience possible. read more

EMPLOYEE PARTICIPANTS: 71

TOTAL RATINGS: 829

CEO: Forrest Hoffmaster

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Make store employees more affable, available in the aisles, and proactively helpful to customers. Currently, the vast majority don't seem to prioritize customer experience. Except for cashiers --who are a captive audience, floor staff are seemingly indifferent to customers.

Other Employee Reviews for New Seasons Market

What's going wrong and how can it be improved?

They have cut labor so deep that we have to ask our team members to do the work that used to take 2 or 3. Food safety scores have gone down. Team Member morale is down. They put too much work on hourly team members. They barely have time to wait on customers. That's why we are here.
Outlook review from Customer Support Dept

What is most positive about the culture and environment at your company?

Lots of things! It's a very cool culture.
Environment review from Customer Support Dept

What does the leadership team need to get better at?

Evaluating whether their directives are actually real-world practical BEFORE rolling them out. Ideals and reality just aren't the same-- and we LOSE customers when changes come too fast and in ways that aren't well thought out.
Leadership review

Briefly describe your overall experience at your company

I am unsafe, over-tasked, and expendable
Review from Customer Support Dept

Briefly describe your overall experience at your company

My experience at work is generally pleasant and energizing.
Review from Customer Support Dept

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New Seasons Market – Make store employees more affable, available in the aisles, and proactively helpful to customers. Currently, the vast majority don't seem to prioritize customer experience. Except for cashiers --who are a captive audience, floor staff are seemingly indifferent to customers.

Make store employees more affable, available in the aisles, and proactively helpful to customers. Currently, the vast majority don't seem to prioritize customer experience. Except for cashiers --who are a captive audience, floor staff are seemingly indifferent to customers.

Other Employee Reviews for New Seasons Market

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