A+
94/100
Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
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Nextiva Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
Competitive pay and flexible schedule.
The unlimited time off and the ability to use it
Review from HR Dept
Major medical insurance, Saving funds, and the Christmas bonus are the most relevant benefits for me.
The compensation is great, but the fact that the company prompt daily mental well being for it's employees is a breathe of fresh air among the corporate world.
they are very competitive in the market
I love the food coupons
Review from Engineering Dept
Competitive with the current Market.
Salary, insurance, other non-financial benefits
Review from Operations Dept
Total compensation along with the future stock possibility
Review from Sales Dept
Nextiva contribute in 401k plan
Review from IT Dept
Guaranteed life coverage up to $100000. Not sure I'd qualify for it outside of work.
Review from Operations Dept
Receiving medial benefits and the 401k match
Review from Customer Success Dept
The options! There are several packages to choose from, depending on your needs.
Review from HR Dept
Its good but still could be better
Review from IT Dept
The OTE figures are generous and benefits are affordable and reasonable.
Review from Sales Dept
Pay rate is competitive for the job I do
Review from Customer Success Dept
Having the ability to work from home while still feeling connected to my team and the company.
Review from HR Dept
I feel valued as my experience and peers were taken into consideration when putting together my offer, very fair in deed
Review from IT Dept
Nothing glamorous, The upside is there. Took over a role for a territory that has NEVER been worked, and the CM was a transplant. Started in 2021, but playing out of a 2017/2018 hole.
Review from Sales Dept
lots of perks and they keep adding to them
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Timely market increases to reflect the position responsibilities.
Review from HR Dept
Compensation does not account for tenureship/experience. When increases come, they almost set everyone on the same level regardless of experience. The Increase in quick promotions on lower level Vs higher level positions is a major contributor to that. Education credit/benefits should be available.
Review from Customer Support Dept
Pay Scale on par with the industry.
Review from Operations Dept
I love working at Nextiva but my position here requires a lot of work & a lot of hours. I came in at a lower salary (because it's a great company) and unfortunately, they haven't made it a priority to increase my pay to fair market value, while bringing in others at that rate with increased budget.
Review from HR Dept
It is not obvious how to follow up or improve on specific skills connected to my position, and I'm expected to learn additional tech skills on my own. So, I'm not in a position to ask for a better wage. I'd like to be an "XBert" technician, but that course was shelved.
Review from Operations Dept
At my level and per the market today, having bonus as apart of the total comp package is the baseline. Having minimum competitive pay, no bonus and working over 40 hours per week does not make one feel engaged.
Review from HR Dept
I just passed working here a year and did not receive a raise for it.
Review from HR Dept
The cost of living has skyrocketed in the area and the pay is a slow reaction to this. We can't even move into a 3 bedroom due to this.
Review from Customer Support Dept
higher wages and more career choices
Review from Customer Support Dept
I feel either a bonus structure or a higher base salary would help. I feel other salaries in the market are higher so I feel Nextiva should be more competitive.
I feel that I should be compensated more for the duties I currently do.
Review from HR Dept
The execs only care about 1 thing and that is how much money they make. The people like me who are in the trenches dealing with the issues they are causing don't get anything for it
Review from Operations Dept
Competitive pay, higher 401K match without 3 year vesting period.
Review from Engineering Dept
high turnover has caused more work with the same expectations and the pay is not equivalent to the amount or type of work.
Review from Customer Support Dept
There's little respect for folks outside of product and brand marketing. Compensations are also almost double even if the folks have the same work ex.
Review from Marketing Dept
Do not feel undervalued, everything is good
Review from Finance Dept
If it was competitive in the market
Review from Sales Dept
We have QA to address weak points and issues in processes but don't have anything to measure the effort spent on projects or delivering "amazing service" to our customers if that's not peer-to-peer recognition which most people ignore as it's just "part of our job"
Review from Operations Dept
I'm still waiting on the pay increase. once that gets sorted out Ill fell better about my compensation
Review from Customer Support Dept
My job is literally being outsourced to a 3rd party that has a 10% close rate and pays their employees $4 an hour no commission. My leads, 60%+ of them, go to this cut-rate contractor when I need those leads to sell. When I don't hit quota my manager is all too happy to put me on discipline.
Review from Sales Dept
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