A+
92/100
Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
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Nextiva Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
A chance to make an impact
Review from HR Dept
Peers, the team, and overall company culture.
The people and peers. It's the cross-departmental relationships.
Review from HR Dept
I feel happy When I receive good feedback/scorecards, when I extend offers and when the candidates are so happy in the process.
I am valued, respected by my peers and challenged by my work.
new challenges, friends at work
It makes me happy to see how the company is growing so fast
Review from Engineering Dept
People keep it "real" here! Top to bottom on the Org Chart. Leaders especially are kind and supportive of your needs.
Successfully achieving the revenue goals
Review from Sales Dept
Our team is friendly and all my co-workers are cooperating with each other
Review from IT Dept
When a lead or colleague shows me how to do something I don't know how to do yet.
Review from Operations Dept
Interacting with my fellow team members and knowing that if I have questions or concerns, they are there to support me
Review from Customer Success Dept
I love the projects I am working on and enjoy working with my fellow Nexties.
Review from HR Dept
I enjoy having the opportunities on learning how to grow at my job. I do enjoy working from home, being it provides more flexibility with my schedule.
Review from IT Dept
Working to solve interesting problems
Review from Customer Success Dept
Having the flexibility to manage my calendar and put in more hours if needed depending on projects. My hiring managers are awesome and my teammates are fun. Lastly, the Nextiva product and how it is going to change communication in our future.
Review from HR Dept
I enjoy what I do and feel supported
Review from IT Dept
Feeling productive, my input valued and seeing my efforts crowned with success.
Review from Customer Support Dept
when ALL these dormant partners actually engage!
Review from Sales Dept
I enjoy working with my team mates and helping provide an honest valuable product to clients.
Review from Sales Dept
What's going wrong and how can it be improved?
It's not that anything is wrong, to be honest the only reason anyone works is to remain financially independent, so I come to work to continue that. It's just a part of life, not necessarily something to look forward to.
Review from Customer Support Dept
Too many contractors, It's overwhelming how many people join and leave. We can't keep up.
Review from Engineering Dept
I'd like the autonomy and latitude to provide support, per what the business needs, not what my executive leader's OKRs say.
Review from HR Dept
I feel that my voice is not hear and I'd like more team-building activities/happy hours to get to know our team.
Review from HR Dept
Nothing is going wrong, I just am not excited to be stuck in an exchange of my time for a paycheck. I have a long list of things I would prefer to do that come before work. I see work as a necessary evil in my life until financial independence can be reached.
Review from Operations Dept
The decision making at the top is causing massive issues at the bottom. Like I answered before, the execs need to be fired
Review from Operations Dept
If senior execs can see below their level and empathize with their reports around the world, that'd go a long way. There's a leaky bucket with employee retention and no one is even noticing until someone's final notice comes in.
Review from Marketing Dept
Leaders (including executive leaders) need to be more thoughtful in how we do things. It is too reactive and nothing is ever thought through properly. It is just go do, but we never think about how we are going to get there. We need to start finishing and stop starting OKRs we can't finish properly.
Review from HR Dept
Still early, but I feel like the role I'm in is not what was sold to me during the interview process.
Review from Sales Dept
Constant change, often for the worse. No real sales strategy other than "call more and sell more" meanwhile clients get overcalled and annoyed. Quota is way too high and never adjusts for YoY and current market trends. Zero quota relief for sick days or training. My manager unfortunately is unqualif
Review from Sales Dept
More organization, slower pace in everyday work.
Review from Engineering Dept
I said the exact same thing last year, but take risks. Innovate the brand. We're boring on social and have confused messaging. Outside of SMBs, we're not a well-known brand. Go all-in on brand and tighten up the messaging. The difference between homepage and webpages is glaring.
Review from Marketing Dept
It is very stressful, I wish there was more understanding in the time it takes to create the things asked of us.
Review from Operations Dept
Plan for the future, including staff for all levels in the organization, execute the plan, and remember folks are willing to give it their all, but you can only pull that card so many times.
Review from IT Dept
At the executive level, it’s going down hill. We are hiring VPs unnecessarily, and it’s getting very “corporate” meanwhile th
Review from Marketing Dept
What do you like best about your company?
The business is super interesting and the technology is amazing. It’s cool to be a part of it al
Review from Sales Dept
I think it’s a good time to be in tech and Nextiva is a good fit for me at this particular point in my career. I’m getting a lot from my experience h
Review from Customer Support Dept
We’re growing really fast. Our team has doubled since I started so it’s an exciting place to be working in 2
Review from Product Dept
The office culture is really key. It’s hard to get a good sales culture too so I’ve been impressed with how Nextiva has achieved the balance of competition and teamw
Review from Sales Dept
Nextiva is a secure and solid business in a growing market. I really like that I know I have job security here.
Review from Customer Support Dept
I get a lot of satisfaction out of working on this type of technology. It’s cutting edge, we learn as we go, it’s really a unique experie
Review from Customer Support Dept
There’s a number of growth paths within the business so I’m not stuck within my current departm
Review from Customer Support Dept
It’s always interesting and changing. Never a dull momen
Review from Customer Support Dept
They have a great Management Team. They treat employees well and provide a good sense of job security and advancement.
Review from Sales Dept
Great company with excellent management structure. They really invest into their people on all dimensions!
Review from Customer Support Dept
Excellent management style. Excellent career path planning.
Review from Product Dept
Amazing benefits, phenomenal leadership, great employees. Would recommend this company to anyone.
Review from Product Dept
Life Balance and Innovation with many benefits.
Review from Executive Dept
Friendly work environment and flexible work hours. Overall, its a great experience working with Nextiva.
Review from Product Dept
Good work/life balance. Compensation is really good.
Review from Engineering Dept
Awesome experience; challenging tasks; much fun with team, nice co-workers; great managers.
Review from Communications Dept
Nextiva is a company with nice IT environment but a lot of good people. Workplace culture is great - people are open, genuine, and helpful.
Review from Customer Support Dept
Awesome benefits ranging from health care to wellness reimbursement programs. A lot a great minds to work along side always pushing you to learn more.
Review from Sales Dept
Nextiva is a great place to work. They accommodate with their employees and work as a team to get deadlines done on time.
Review from IT Dept
Great work place for tech guys. Lot of opportunities for learning good technologies. Competitive Salary and excellent working environment. Lots of talented people.
Review from Marketing Dept
What would you most like to see improved at your company?
I would like to see more paid time off. I think it’s important to allow your people to get some rest each year and get a good vacation. Nextiva has an OK policy around leave but it could be bette
Review from Sales Dept
More visibility over what drives promotions. There’s little performance review structure so it’s not clear to all levels why one person is promoted over anot
Review from Customer Support Dept
A better range of outside training programs. I have some skills I need to work on and the programs that are internally available don’t cover all area
Review from Product Dept
I’d like to see faster launch times on the technology side. We are waiting on improvements to share with our customers and it takes a long time to get things progressin
Review from Sales Dept
I would like some additional training programs so I can upskill and improve my own contribution to the business.
Review from Customer Support Dept
I would like more structured and regular performance reviews. That way I would know what I need to work on to get to the next level.
Review from Customer Support Dept
I’m not aware of anything at this stage. It’s probably too early to
Review from Customer Support Dept
I think one area of improvement would be around processes. As a fast growing and changing company, it’s hard to move towards more structure but it is important to create a solid experience for customers. We need some more structure her
Review from Customer Support Dept
The company is full of knowledgeable employees. I could go to anyone and ask to get to know the system.
Review from Executive Dept
They have excellent benefits, awesome perks.
Review from Communications Dept
The culture is good, compensation/benefits/perks are stellar.
Review from Sales Dept
Not much its a great company atmosphere everyday.
Review from Marketing Dept
The pay and inner communication among departments.
Review from Business Development Dept
Pay for performance in my department could be good. I believe other departments have this in place but it’s not a part of the technology/development team at this time and I think it would be a good change to consider. People are motivated by mone
Review from Product Dept
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