Nextiva Employee Reviews
Out of 1405 Nextiva employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Nextiva improve their work culture. The Sales team, with 95% positive reviews, reports the best experience at Nextiva compared to all other departments at the company. The Admin team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Transparency, honesty, communication, and planning.
Executive leaders need work on creating a company identity. Departmental leaders need to work on roles and responsibilities
Review from HR Dept
Sharing the needs of the business, touting the wins and creating inspiration through the losses. They need to have a different perspective in viewing Nextiva's workforce. This is an entirely different company than it was 18 months ago.
Review from HR Dept
They need to get better at taking responsibility for this company tanking
Review from Operations Dept
We need to get better at our values, especially Caring for our people. We are burnt out, and when you hear that work/life balance is not valued it's difficult to invest yourself as an employee when you don't feel you are truly valued and that 24/7 work is more important.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Timely market increases to reflect the position responsibilities.
Review from HR Dept
Compensation does not account for tenureship/experience. When increases come, they almost set everyone on the same level regardless of experience. The Increase in quick promotions on lower level Vs higher level positions is a major contributor to that. Education credit/benefits should be available.
Review from Customer Support Dept
Pay Scale on par with the industry.
Review from Operations Dept
I love working at Nextiva but my position here requires a lot of work & a lot of hours. I came in at a lower salary (because it's a great company) and unfortunately, they haven't made it a priority to increase my pay to fair market value, while bringing in others at that rate with increased budget.
Review from HR Dept
It is not obvious how to follow up or improve on specific skills connected to my position, and I'm expected to learn additional tech skills on my own. So, I'm not in a position to ask for a better wage. I'd like to be an "XBert" technician, but that course was shelved.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
being more supportive and inclusive. A lot of team members hold information to themselves it doesn't feel collaborative.
Review from HR Dept
Onboarding technicians need more training and they need to slow down and make sure builds and build updates are done correctly the first time.
Review from Operations Dept
They need to be able to read and write in English
Review from Operations Dept
everyone is too busy to interact and seem bothered when asked for help because of the amount of work. Some coworkers are great, others not so much.
Review from Customer Support Dept
i prefer interaction via web :)
Review from Product Dept
What needs to change to make the company culture better?
See previous comments on leadership
Review from HR Dept
All the managers need to be fired
Review from Operations Dept
Old school micro management needs to go.
Review from Engineering Dept
leaders need to understand their role in culture. It's not just free food and games and contests. Leaders at all levels need training on how to manage and lead
What would you improve about your company's interview process?
There aren't any Interviews reviews of Nextiva yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
It's not that anything is wrong, to be honest the only reason anyone works is to remain financially independent, so I come to work to continue that. It's just a part of life, not necessarily something to look forward to.
Review from Customer Support Dept
Too many contractors, It's overwhelming how many people join and leave. We can't keep up.
Review from Engineering Dept
I'd like the autonomy and latitude to provide support, per what the business needs, not what my executive leader's OKRs say.
Review from HR Dept
I feel that my voice is not hear and I'd like more team-building activities/happy hours to get to know our team.
Review from HR Dept
Nothing is going wrong, I just am not excited to be stuck in an exchange of my time for a paycheck. I have a long list of things I would prefer to do that come before work. I see work as a necessary evil in my life until financial independence can be reached.
Review from Operations Dept
What would you most like to see improved at your company?
I would like to see more paid time off. I think it’s important to allow your people to get some rest each year and get a good vacation. Nextiva has an OK policy around leave but it could be bette
Review from Sales Dept
More visibility over what drives promotions. There’s little performance review structure so it’s not clear to all levels why one person is promoted over anot
Review from Customer Support Dept
A better range of outside training programs. I have some skills I need to work on and the programs that are internally available don’t cover all area
Review from Product Dept
I’d like to see faster launch times on the technology side. We are waiting on improvements to share with our customers and it takes a long time to get things progressin
Review from Sales Dept
Pay for performance in my department could be good. I believe other departments have this in place but it’s not a part of the technology/development team at this time and I think it would be a good change to consider. People are motivated by mone
Review from Product Dept