-31
NPS
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Pacific Gas and Electric
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About Pacific Gas and Electric's Brand
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, the company is a subsidiary of PG&E Corporation. There are approximately 25,000 employees who carry out Pacific Gas and Electric Company's primary business—the transmission and delivery of energy. The company provides natural gas and electric service to approximately 16 million people throughout a 70,000-square-mile service area in northern and central California. Among its major competitors, Pacific Gas and Electric is ranked in 4th place for NPS while Wells Fargo is 1st, and Kaiser Permanente is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Pacific Gas and Electric Ranking
- #4 / 4 of its competitors
Pacific Gas and Electric NPS
Pacific Gas and Electric 's Net Promoter Score (NPS) is a -31 with 27% Promoters, 15% Passives, and 58% Detractors. Net Promoter Score tracks whether Pacific Gas and Electric 's customers would recommend using the product based on a scale of -100 to 100.
Pacific Gas and Electric Overall NPS
| 27% | Promoters |
|---|---|
| 15% | Passives |
| 58% | Detractors |
Pacific Gas and Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -28 | Aug 2024 | -28 |
Sep 2024 -27 | Sep 2024 | -27 |
Oct 2024 -23 | Oct 2024 | -23 |
Jan 2025 -23 | Jan 2025 | -23 |
Feb 2025 -24 | Feb 2025 | -24 |
Apr 2025 -26 | Apr 2025 | -26 |
Jun 2025 -20 | Jun 2025 | -20 |
Jul 2025 -23 | Jul 2025 | -23 |
Aug 2025 -23 | Aug 2025 | -23 |
Sep 2025 -26 | Sep 2025 | -26 |
Dec 2025 -31 | Dec 2025 | -31 |
Jan 2026 -31 | Jan 2026 | -31 |
How Other Brands Compare
Pacific Gas and Electric is ranked #4 for NPS among its competitors. Wells Fargo and Kaiser Permanente come in first and second, with Duke Energy Corporation coming in at third.
Pacific Gas and Electric |  Wells Fargo |  Kaiser Permanente |  Duke Energy Corporation | |
| Global Ranking | #- | #139 | #188 | #338 |
| NPS | -31 | 7 | 1 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $156.41B | - | $75.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Gas and Electric NPS by Gender
Female customers rated Pacific Gas and Electric 's NPS 10 points higher than Male customers.
Male
-35
Pacific Gas and Electric 's NPS was rated -35 by Male customers on Comparably.
25%
Promoters
15%
Passives
60%
Detractors
Female
-25
Pacific Gas and Electric 's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Pacific Gas and Electric NPS by Ethnicity
Pacific Gas and Electric 's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -100 | Other | -100 |
Pacific Gas and Electric NPS by Age
Pacific Gas and Electric 's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Pacific Gas and Electric NPS by Usage
Pacific Gas and Electric 's NPS was rated -47 points by customers who have used Pacific Gas and Electric 's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -47 | Over 10 Years | -47 |
Pacific Gas and Electric NPS vs. Competitors
Compared to its competitors, Pacific Gas and Electric 's NPS is rated right above Southern California Edison, and is preceded by Duke Energy Corporation.
Pacific Gas and Electric Customer Reviews
Out of the 6 Pacific Gas and Electric customer reviews 3 were positive and 3 were constructive. Pacific Gas and Electric customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pacific Gas and Electric Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Pacific Gas and Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pacific Gas and Electric Customer Loyalty Score by Gender
Female customers rated Pacific Gas and Electric 's Customer Loyalty score 14% higher than Male customers.
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Male
64%
Yes
Female
78%
Yes
Pacific Gas and Electric Customer Loyalty Score by Ethnicity
Pacific Gas and Electric 's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pacific Gas and Electric .
63
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
55
out of 100
Other
Pacific Gas and Electric Customer Loyalty Score by Age
Pacific Gas and Electric 's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
41-45 64% | 41-45 | 64% |
61-65 100% | 61-65 | 100% |
66+ 49% | 66+ | 49% |
Pacific Gas and Electric Customer Loyalty Score by Usage
Pacific Gas and Electric 's Customer Loyalty score was rated 62% by customers who have used Pacific Gas and Electric 's products/services for Over 10 Years.
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Pacific Gas and Electric Customer Loyalty Score by Industry
Pacific Gas and Electric 's Customer Loyalty score was rated 70% by both Education and Tech industry customers.
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Pacific Gas and Electric Customer Loyalty vs. Competitors
Compared to its competitors, Pacific Gas and Electric 's Customer Loyalty score is rated right above Florida Power and Light Company, and is preceded by Southern California Edison.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Duke Energy Corporation | 82% |
| Kaiser Permanente | 81% |
| Wells Fargo | 71% |
 | Southern California Edison | 71% |
| Pacific Gas and Electric | 69% |
 | Florida Power and Light Company | 68% |
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Pacific Gas and Electric Product Quality
2.7/5
Pacific Gas and Electric has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Pacific Gas and Electric Product Information
Pacific Gas and Electric ’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Pacific Gas and Electric 's product the highest. Reviewers from the Tech industry rated Pacific Gas and Electric the lowest at 1.9.
- Website
- https://www.pge.com/
- Company Size
- 10,000+ Employees
Industry
Utilities
Quick Insights into Pacific Gas and Electric Product Quality
Pacific Gas and Electric 's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Pacific Gas and Electric Product Quality the Highest
Ranked Pacific Gas and Electric Product Quality the Lowest
Pacific Gas and Electric Product Quality Score by Gender
Female customers rated Pacific Gas and Electric 's Product Quality score 0.5 stars higher than Male customers.
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Male
2.7/5
Female
3.2/5
Pacific Gas and Electric Product Quality Score by Ethnicity
Pacific Gas and Electric 's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.1 | Other | 2.1 |
Pacific Gas and Electric Product Quality Score by Age
Pacific Gas and Electric 's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
41-45 3.1 | 41-45 | 3.1 |
61-65 3.1 | 61-65 | 3.1 |
66+ 1.8 | 66+ | 1.8 |
Pacific Gas and Electric Product Quality Score by Usage
Pacific Gas and Electric 's Product Quality score was rated 2.5 stars by customers who have used Pacific Gas and Electric 's products/services for Over 10 Years.
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Pacific Gas and Electric Product Quality Score by Industry
Pacific Gas and Electric 's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Pacific Gas and Electric Product Quality vs. Competitors
Compared to its competitors, Pacific Gas and Electric 's Product Quality score is rated right above Southern California Edison, and is preceded by Duke Energy Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| Duke Energy Corporation | 2.9/5 |
| Pacific Gas and Electric | 2.7/5 |
| Southern California Edison | 2.7/5 |
| Florida Power and Light Company | 1.5/5 |
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Pacific Gas and Electric Pricing
Pacific Gas and Electric ROI & Value For Money
2.4/5
Pacific Gas and Electric has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Pacific Gas and Electric Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Pacific Gas and Electric .
Quick Insights into Pacific Gas and Electric ROI
Pacific Gas and Electric 's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Pacific Gas and Electric ROI the Highest
Ranked Pacific Gas and Electric ROI the Lowest
Pacific Gas and Electric ROI Score by Gender
Female customers rated Pacific Gas and Electric 's ROI score 0.1 stars higher than Male customers.
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Male
2.3/5
Female
2.4/5
Pacific Gas and Electric ROI Score by Ethnicity
Pacific Gas and Electric 's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.5 | Other | 1.5 |
Pacific Gas and Electric ROI Score by Age
Pacific Gas and Electric 's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
41-45 2.9 | 41-45 | 2.9 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Pacific Gas and Electric ROI Score by Usage
Pacific Gas and Electric 's ROI score was rated 2 stars by customers who have used Pacific Gas and Electric 's products/services for Over 10 Years.
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Pacific Gas and Electric ROI Score by Industry
Pacific Gas and Electric 's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Pacific Gas and Electric Pricing vs. Competitors
Compared to its competitors, Pacific Gas and Electric 's ROI score is rated right above Southern California Edison, and is preceded by Duke Energy Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Kaiser Permanente | 3.2/5 |
| Duke Energy Corporation | 2.7/5 |
| Pacific Gas and Electric | 2.4/5 |
| Southern California Edison | 2.4/5 |
| Florida Power and Light Company | 1.5/5 |
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Pacific Gas and Electric Customer Satisfaction (CSAT)
Pacific Gas and Electric Customer Satisfaction (CSAT) Score
36 / 100
Pacific Gas and Electric has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
22%
Satisfied
14%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
16%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pacific Gas and Electric Customer Satisfaction
Pacific Gas and Electric 's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 66+.
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Ranked Pacific Gas and Electric Customer Satisfaction the Highest
Ranked Pacific Gas and Electric Customer Satisfaction the Lowest
Pacific Gas and Electric Customer Satisfaction Score by Gender
Female customers rated Pacific Gas and Electric 's Customer Satisfaction score 13 points higher than Male customers.
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37 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 10% | |
Very Dissatisfied | 37% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Pacific Gas and Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pacific Gas and Electric's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
55%
CSAT according to Asian or Pacific Islander
Pacific Gas and Electric's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Pacific Gas and Electric's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Pacific Gas and Electric Customer Satisfaction Score by Age
Pacific Gas and Electric 's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 66+ | 14% |
Pacific Gas and Electric Customer Satisfaction Score by Usage
Pacific Gas and Electric 's Customer Satisfaction score was rated 28 points by customers who have used Pacific Gas and Electric 's products/services for Over 10 Years.
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Pacific Gas and Electric Customer Satisfaction Score by Industry
Pacific Gas and Electric 's Customer Satisfaction score was rated 17 points by Tech industry customers.
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"title": "Pacific Gas and Electric Customer Satisfaction Score by Industry",
"text": "Pacific Gas and Electric 's Customer Satisfaction score was rated 17 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Pacific Gas and Electric 's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Pacific Gas and Electric Customer Satisfaction vs. Competitors
Compared to its competitors, Pacific Gas and Electric 's Customer Satisfaction score is rated right above Florida Power and Light Company, and is preceded by Southern California Edison.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wells Fargo | 60% |
| Kaiser Permanente | 55% |
| Duke Energy Corporation | 47% |
| Southern California Edison | 46% |
| Pacific Gas and Electric | 36% |
| Florida Power and Light Company | 6% |
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Pacific Gas and Electric Customer Service
2.6/5
Pacific Gas and Electric has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Pacific Gas and Electric 's Customer Service
Address
77 Beale Street, San Francisco, CA 94105
Website
https://www.pge.com/
Pacific Gas and Electric 's Social Links
Quick Insights into Pacific Gas and Electric Customer Service
Pacific Gas and Electric 's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Pacific Gas and Electric Customer Service the Highest
Ranked Pacific Gas and Electric Customer Service the Lowest
Pacific Gas and Electric Customer Service Score by Gender
Female customers rated Pacific Gas and Electric 's Customer Service score 0.8 stars higher than Male customers.
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Male
2.6/5
Female
3.4/5
Pacific Gas and Electric Customer Service Score by Ethnicity
Pacific Gas and Electric 's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2 | Other | 2 |
Pacific Gas and Electric Customer Service Score by Age
Pacific Gas and Electric 's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 3.4 | 41-45 | 3.4 |
61-65 3 | 61-65 | 3 |
66+ 1.6 | 66+ | 1.6 |
Pacific Gas and Electric Customer Service Score by Usage
Pacific Gas and Electric 's Customer Service score was rated 2.5 stars by customers who have used Pacific Gas and Electric 's products/services for Over 10 Years.
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Pacific Gas and Electric Customer Service Score by Industry
Pacific Gas and Electric 's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Pacific Gas and Electric Customer Service vs. Competitors
Compared to its competitors, Pacific Gas and Electric 's Customer Service score is rated right above Southern California Edison, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Kaiser Permanente | 3.3/5 |
| Duke Energy Corporation | 2.8/5 |
| Pacific Gas and Electric | 2.6/5 |
| Southern California Edison | 2.6/5 |
| Florida Power and Light Company | 1.5/5 |
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Pacific Gas and Electric as an Employer
3.8/5
Pacific Gas and Electric has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
CEO of Pacific Gas and Electric
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pacific Gas and Electric scored a -31 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Gas and Electric would recommend the brand to a friend. ENPS measures how likely Pacific Gas and Electric employees would recommend working at Pacific Gas and Electric to a friend.
Net Promoter Score
-31
NPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 51% | Promoters |
|---|---|
| 25% | Passive |
| 24% | Detractors |
