Paychex – Customer service is suffering greatly. "Specialists" do not have the time and resources to be able to properly service customers. Errors are frequent. Customers must put a LOT of work into being sure that their payroll is accurate and that it will be able to be processed in time to meet deadlines

Paychex Claimed Company

As the future of work continues to evolve, Paychex leads the way by making complex HR, payroll, and benefits brilliantly simple. Our unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. read more

EMPLOYEE PARTICIPANTS: 329

TOTAL RATINGS: 3465

CEO: John B. Gibson, Jr.

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Customer service is suffering greatly. "Specialists" do not have the time and resources to be able to properly service customers. Errors are frequent. Customers must put a LOT of work into being sure that their payroll is accurate and that it will be able to be processed in time to meet deadlines

Other Employee Reviews for Paychex

What are some of the best things about your team?

We work together well and back each other up
Team review from Customer Support Dept

What do you like best about the leadership team?

Best line of management I have ever worked for
Leadership review from Sales Dept

Briefly describe your overall experience at your company

Very good working experience here

Why do you feel undervalued and what would make you feel better about your compensation?

Paychex is the worst company I have ever worked for
Compensation review from Sales Dept

What do your coworkers need to improve and how could you work together better?

Worst team I have ever worked with. Constantly trying to undermine your work and abilities.
Team review

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Customer service is suffering greatly. "Specialists" do not have the time and resources to be able to properly service customers. Errors are frequent. Customers must put a LOT of work into being sure that their payroll is accurate and that it will be able to be processed in time to meet deadlines

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