Paychex – Keeping the same representative with the customer for more efficient customer service. Every two month a new customer service Rep introduces themselves. You cannot teach the same person when you call or email. Reps are either very well trained, others untrained & amswers were not correct.

Paychex Claimed Company

As the future of work continues to evolve, Paychex leads the way by making complex HR, payroll, and benefits brilliantly simple. Our unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. read more

EMPLOYEE PARTICIPANTS: 327

TOTAL RATINGS: 3459

CEO: John B. Gibson, Jr.

HR or Marketing? Claim Your Free Employer Account

Keeping the same representative with the customer for more efficient customer service. Every two month a new customer service Rep introduces themselves. You cannot teach the same person when you call or email. Reps are either very well trained, others untrained & amswers were not correct.

Other Employee Reviews for Paychex

What are some of the best things about your team?

We work together well and back each other up
Team review from Customer Support Dept

What do you like best about the leadership team?

Best line of management I have ever worked for
Leadership review from Sales Dept

Briefly describe your overall experience at your company

Very good working experience here

Why do you feel undervalued and what would make you feel better about your compensation?

Paychex is the worst company I have ever worked for
Compensation review from Sales Dept

What do your coworkers need to improve and how could you work together better?

Worst team I have ever worked with. Constantly trying to undermine your work and abilities.
Team review

Rate your company

Keeping the same representative with the customer for more efficient customer service. Every two month a new customer service Rep introduces themselves. You cannot teach the same person when you call or email. Reps are either very well trained, others untrained & amswers were not correct.

Other Employee Reviews for Paychex

Read Reviews by Category

Browse Reviews by Dept.

Browse Reviews by Job Titles

Browse All Companies