Penn Foster Claimed Company
Penn Foster College, Penn Foster Career School, and Penn Foster High School are part of Penn Foster, Inc., a global leader in online read more
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In the beginning I loved it and strives to do the best that I could because our management at the time were our leaders and lead by example. In the last year tho, they moved to different departments & the person hired to replace the head manager, is just a typical boss & not leadership material.
What are some of the best things about your team?
When we aren’t micromanaged, we get things done and we also work together to do so
What needs to change to make the company culture better?
Actually follow the company culture and include employees basic needs to it. End micromanaging and also hire better managers.
What did you like most about the interview process?
There were two people interviewing and it was relaxed. This was back when I completely shared the companies values.
Why do you feel undervalued and what would make you feel better about your compensation?
Other call centers start at $15 but we start at $11 and we do a lot more and care more about our students. But management is more concerned about how much we make, rather than how well we help the students.
What's going wrong and how can it be improved?
Stop micromanaging & let us do our jobs to help students out to the best of our abilities without constantly worrying about the bottom line. If we enroll 100 students quickly for $1 but then more than 80% cancel what good is that? But if take our time w/ 30 students & they enroll full pay & finish.
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