Penn Foster Employee Reviews

Its a good place to work, but the vision on how to make things run more smoothly changes often.

Horrible, executives do not care about employees

Low pay, rampant favoritism, middle/upper management has massive egos so if you ever disagree, say goodbye to any raises, promotions, or career growth, lots of talk about employee wellness but actions fall short, constantly changing course on B2B plans, disorganized. B2C low pay but more opportunity

Amazing culture & leadership! Going above and beyond is recognized and rewarded. Penn Foster provided the highest level of support, empathy, flexibility and additional benefits during Covid beyond what other companies were offering.

In the beginning I loved it and strives to do the best that I could because our management at the time were our leaders and lead by example. In the last year tho, they moved to different departments & the person hired to replace the head manager, is just a typical boss & not leadership material.

Open minded, approachable, student oriented

They work towards a common vision.

everything, especially communication skills also

Paid time off is really good

The health insurance benefits and free tuition.

Yearly review, with compensation discussed

yes, more competitive wages and benefits

Very low compensation, no bonuses or promotion tracks. Benefits are decent but too expensive considering the low base salaries. Leave benefits good but don't kick in until 5 years tenure. Employee wellness benefits is access to an app. Lots of workshops for growth/development for management only

Other call centers start at $15 but we start at $11 and we do a lot more and care more about our students. But management is more concerned about how much we make, rather than how well we help the students.

I possess two masters degrees and am in the lowest educational ranking because of funds.

Peers are smart, hard working, supportive. If the teams rolled directly into c-suite, life would be much better. The people doing the grind are great. Some are lucky to have good leaders but many are not. Teams often dont get credit for their excellent work since manager or director takes to c-suite

They constantly go above and beyond to support our students and each other.

When we aren’t micromanaged, we get things done and we also work together to do so

improvement starts with better executives who care

The company actively solicits and acts on feedback from the employees

Take care of employees and customers. Follow through on promises. Stop letting egos rule. The mission of the company is excellent but the egos of leadership and upper and middle management ruin culture. There is so much untapped talent getting smothered by bad leaders. Dont shun dissent.

Actually follow the company culture and include employees basic needs to it. End micromanaging and also hire better managers.

Respect, acknowledging people when they speak, even if it is just a "good morning."

The multiple levels of interviews gives you a feel for who you’ll be working with and their personalitie

There were two people interviewing and it was relaxed. This was back when I completely shared the companies values.

Satisfactory, better Human Resources policies

Peers are wonderful and supportive. The small group working meetings are the best part of working here. When we can work around leadership red tape and actually serve students and partners, wonderful things happen. Company has a strong and respectable mission and I know I'm making a difference

The students we work with and our teams.

Stop micromanaging & let us do our jobs to help students out to the best of our abilities without constantly worrying about the bottom line. If we enroll 100 students quickly for $1 but then more than 80% cancel what good is that? But if take our time w/ 30 students & they enroll full pay & finish.

The work atmosphere needs to be friendlier. It is a very cold and uninviting place to be.