Penn Foster Employee Reviews
Out of 31 Penn Foster employee reviews, 46% were positive. The remaining 54% were constructive reviews with the goal of helping Penn Foster improve their work culture.
What does the leadership team need to get better at?
everything, especially communication skills also
Why do you feel undervalued and what would make you feel better about your compensation?
Yearly review, with compensation discussed
yes, more competitive wages and benefits
Very low compensation, no bonuses or promotion tracks. Benefits are decent but too expensive considering the low base salaries. Leave benefits good but don't kick in until 5 years tenure. Employee wellness benefits is access to an app. Lots of workshops for growth/development for management only
Other call centers start at $15 but we start at $11 and we do a lot more and care more about our students. But management is more concerned about how much we make, rather than how well we help the students.
I possess two masters degrees and am in the lowest educational ranking because of funds.
What do your coworkers need to improve and how could you work together better?
improvement starts with better executives who care
What needs to change to make the company culture better?
Take care of employees and customers. Follow through on promises. Stop letting egos rule. The mission of the company is excellent but the egos of leadership and upper and middle management ruin culture. There is so much untapped talent getting smothered by bad leaders. Dont shun dissent.
Actually follow the company culture and include employees basic needs to it. End micromanaging and also hire better managers.
Respect, acknowledging people when they speak, even if it is just a "good morning."
What would you improve about your company's interview process?
Satisfactory, better Human Resources policies
What's going wrong and how can it be improved?
Stop micromanaging & let us do our jobs to help students out to the best of our abilities without constantly worrying about the bottom line. If we enroll 100 students quickly for $1 but then more than 80% cancel what good is that? But if take our time w/ 30 students & they enroll full pay & finish.
The work atmosphere needs to be friendlier. It is a very cold and uninviting place to be.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Penn Foster yet.
Be the first to contribute a review.