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This company is so out of touch with customers it's mind-boggling that anyone purchases any of their equipment!
What needs to change to make the company culture better?
They need to hire more skilled individuals with a customer focus
What does the leadership team need to get better at?
Once again, the customers have one service expectation, and this company delivers something completely different
What's going wrong and how can it be improved?
Customer expectations are never met and prices for equipment are very high when compared to other manufacturers
Other Employee Reviews for Philips
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