Pilot Employee Reviews
Out of 502 Pilot employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Pilot improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Pilot compared to all other departments at the company. The Product team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Transparency and empathy. Many final decisions are still left up to the 3 co-founders, creating bottlenecks and poor ownership.
Review from Product Dept
Listening to the concerns that are repeatedly brought up by the employee staff and addressing inflation
Review from Operations Dept
Focus on employees first above profit
Review from Engineering Dept
Understanding that people are not machines.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The company is not open to negotiating salary changes at promotion/role changes, and does not always incorporate similar/accurate market comps.
It seems like our team gets lots of kudos but the base salary for our specialized work should be higher.
Review from Operations Dept
Compensation and specifically internal growth in compensation from promotions based off performance / impact and not determined as a % of your starting rate.
Review from Operations Dept
We feel like the backbone of the company and feel like we stretch ourselves so far - and are not compensated enough for the amount of work we handle
Review from Finance Dept
My compensation is significantly lower than my peers in New York /SF because of my location (Austin). Less than 80% of NY/SF is not even close to market for Austin. I was re-traded on my offer at the last minute after turning down other offers because of my location. I still feel cheated by it.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
The company is full of cliques and if you're not in the in-crowd, you're not acknowledged. This goes especially for employees that started fully remotely - it's clear that everyone just wants to get back to the office and there is no support for remote.
Review from Product Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Pilot yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Pilot yet.
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What's going wrong and how can it be improved?
Our customers are not happy because we have taken on too many customers without the structure to support them.
Review from Product Dept
Not enough proactive staffing up on the finance operations team.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Pilot yet.
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