Potbelly Sandwich Works Culture | Comparably
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Potbelly Sandwich Works Claimed Company
Potbelly Sandwich Works is a restaurant chain that sells sandwiches through its shops while providing pick-up facilities for online orders. read more
EMPLOYEE
PARTICIPANTS
225
TOTAL
RATINGS
1840
Updated on: December 22, 2025

Potbelly Sandwich Works Company Culture

Potbelly Sandwich Works Culture

This score is derived from employee ratings & reviews
2.4/5
Potbelly Sandwich Works' Overall Culture is rated D-

Top Rated Culture Dimensions

Environment
C
Gender
D
Professional Development
D
eNPS
D
CEO Rating
D-

Potbelly Sandwich Works CEO

Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Alan Johnson Potbelly Sandwich Works' CEO
Alan Johnson
53 /100
See More

Diversity at Potbelly Sandwich Works

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F

Diverse employees at Potbelly Sandwich Works have rated Environment, Team, and Perks And Benefits as the highest categories they have scored

Women at Potbelly Sandwich Works

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at Potbelly Sandwich Works have rated Environment, Team, and Work Culture as the highest categories they have scored

Potbelly Sandwich Works eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Recommend to a Friend?

-50

Potbelly Sandwich Works employees are -50% more likely to recommend Potbelly Sandwich Works as a great place to work

20%Promoters
10%Passives
70%Detractors

Working at Potbelly Sandwich Works

Working at Potbelly Sandwich Works is rated below average by 225 employees, across various culture dimensions. Potbelly Sandwich Works employees rate Environment highest among all categories, and think that Perks And Benefits and Meetings have the most room for improvement, putting Potbelly Sandwich Works’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 10% compared to other companies in Chicago. See below in detail how working at Potbelly Sandwich Works was rated by employees.

Overall Company Culture at Potbelly Sandwich Works

D-

Overall Company Culture at Potbelly Sandwich Works is rated D-

Last updated a month ago

Bottom
10%

Potbelly Sandwich Works ranks in the Bottom 10% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 225 Employees

View Results
0
20
40
60
80
100
Customer Support
58
Customer Support58
Sales
54
Sales54
HR
47
HR47
Customer Success
37
Customer Success37

Potbelly Sandwich Works Employee Reviews

Out of 132 Potbelly Sandwich Works employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Potbelly Sandwich Works improve their work culture.

59%
41%
Positive Reviews59%
Constructive Feedback41%

Positive Reviews From Potbelly Sandwich Works Employees

  • What did you like most about the interview process?
    Finding people who wants to work
  • What did you like most about the interview process?
    It was a swift and lenient process
  • What are some of the best things about your team?
    They try there best. To keep the day going
Read More Positive Reviews

Constructive Feedback From Potbelly Sandwich Works Employees

  • What does the leadership team need to get better at?
    they have to start over. kayla meyers of six pines dr is not fit to run a store
  • Why do you feel undervalued and what would make you feel better about your compensation?
    Just being recognized for coming in already trained as well as finishing training b4 emplees that have been there since opening having the most customer reviews
  • What's going wrong and how can it be improved?
    Have a new store manager at 213 tinley park location. Manager needs to be respectful and he needs to know how to talk to his employees
Read More Constructive Reviews

Potbelly Sandwich Works Company Information

Potbelly Sandwich Works Company Overview

Potbelly Sandwich Works is a restaurant chain that sells sandwiches through its shops while providing pick-up facilities for online orders.

Potbelly Sandwich Works Mission, Vision & Values

Potbelly Sandwich Works Mission & Values

We want our customers to feel that we are their ""Neighborhood Sandwich Shop"" and to tell others about their great Potbelly experience. Our mission is to make people really happy. We're committed to serving simple ingredients done right– toasty warm sandwiches, craveable salads, delicious soup, fresh baked cookies, and hand-dipped milkshakes and smoothies.

Potbelly Sandwich Works Vision Statement

Potbelly is committed to improving the world by improving the communities we serve. That means being a responsible member in each of our neighborhoods and always looking for ways to improve. A happy earth means happy people. And since part of our mission is to make people really happy, we do our best to make decisions that are respectful of our planet's resources.

Potbelly Sandwich Works Mission, Vision & Values
Headquarter111 N. Canal St. Ste 850
Chicago, IL 60606
United States of America
Websitewww.potbelly.com
Founding Date1996
Tel3123345815
Company StatusPublic
StockPBPB

Potbelly Sandwich Works Competitors

Potbelly Sandwich Works competitors include Jersey Mike's Subs, Jimmy John's, Noodles & Company, and Panera Bread. Potbelly Sandwich Works ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Potbelly Sandwich Works compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Jersey Mike's Subs' Logo
    Jersey Mike's Subs
    3.5/5
  2. #2
    Jimmy John's' Logo
    Jimmy John's
    3.2/5
  3. #3
    Noodles & Company's Logo
    Noodles & Company
    2.5/5
  4. #4
    Panera Bread's Logo
    Panera Bread
    2.5/5
  5. #5
    Potbelly Sandwich Works' Logo
    Potbelly Sandwich Works
    2.4/5
Learn More About Potbelly Sandwich Works Competitors
  • Culture Video

Potbelly Sandwich Works Employees

225 employees at Potbelly Sandwich Works have reviewed Potbelly Sandwich Works across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.

Overall, the 225 Potbelly Sandwich Works employees give their leadership a grade of D-, or Bottom 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Potbelly Sandwich Works are mostly dissatisfied with their total compensation at Potbelly Sandwich Works, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Potbelly Sandwich Works are mostly dissatisfied with their team. 225 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at Potbelly Sandwich Works are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Potbelly Sandwich Works believe the environment at Potbelly Sandwich Works is negative. Most Participants believe the pace of work at Potbelly Sandwich Works is comfortably fast. About 75% of the employees at Potbelly Sandwich Works work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Potbelly Sandwich Works are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Potbelly Sandwich Works - Employee Onboarding

The prevailing opinion from Comparably users in Chicago about their company is that it was prepared on their first day. Chicago employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Potbelly Sandwich Works Employee Onboarding

Potbelly Sandwich Works KPIs and OKRs

Employees’ understanding of Potbelly Sandwich Works' KPIs and OKRs is essential for its success. Out of 2 Potbelly Sandwich Works employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

AnswerPercent
Yes50%
No50%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?
Potbelly Sandwich Works KPIs & OKRs

Potbelly Sandwich Works CEO & Leadership

Potbelly Sandwich Works CEO - Alan Johnson

Alan Johnson Potbelly Sandwich Works' CEO
53 /100

Alan’s approval rate is lower compared to CEOs at similar sized companies, putting Alan in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in Chicago. Alan Johnson’s employees rank Potbelly Sandwich Works in the Bottom 40% for Environment, in the Bottom 15% for Professional Development, and in the Bottom 10% for Compensation. Johnson is generally unpopular with Potbelly Sandwich Works employees, but ranks especially low with employees with 1 to 3 Years experience, and by employees with 3 to 6 Years experience and African American/Black employees. However, employees with 6 to 10 Years experience have a slightly more favorable view of the CEO. When compared to Potbelly Sandwich Works’s competitors, Alan Johnson ranks below both Noodles & Company CEO Dave Boennighausen and Jimmy John's CEO James North.

Potbelly Sandwich Works Leadership

The Potbelly Sandwich Works Executive Team is rated a “D-” and led by CEO Alan Johnson, Chief Financial Officer Mike Coyne, and Chief Marketing Officer Brandon Rhoten

  • Alan Johnson CEO / President

    Alan Johnson CEO / President

    Alan Johnson serves as the CEO / President of Potbelly Sandwich Works.

  • Mike Coyne Chief Financial Officer

    Mike Coyne serves as the Chief Financial Officer of Potbelly Sandwich Works.

  • Brandon Rhoten Chief Marketing Officer

    Brandon Rhoten serves as the Chief Marketing Officer of Potbelly Sandwich Works.

  • Maryann Byrdak Senior Vice President/CIO Information Technology

    Maryann Byrdak serves as the Senior Vice President/CIO Information Technology of Potbelly Sandwich Works.

  • Julie Younglove-Webb SVP Operations

    Julie Younglove-Webb serves as the SVP Operations of Potbelly Sandwich Works.

  • Dave Koruna Vice President of Operations

    Dave Koruna serves as the Vice President of Operations of Potbelly Sandwich Works.

  • Debbie White Vice President, Off-Premise Sales

    Debbie White serves as the Vice President, Off-Premise Sales of Potbelly Sandwich Works.

  • Dana Dimitri VP of Integrated Marketing & Customer Engagement

    Dana Dimitri serves as the VP of Integrated Marketing & Customer Engagement of Potbelly Sandwich Works.

  • Susan Chapman-Hughes Director

    Susan Chapman-Hughes serves as the Director of Potbelly Sandwich Works. Susan started at Potbelly Sandwich Works in May... read more

See More Executives

Explore Potbelly Sandwich Works Leadership Team

Potbelly Sandwich Works Salaries

How much does Potbelly Sandwich Works pay?

How much do people at Potbelly Sandwich Works get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Potbelly Sandwich Works is $114,940, or $55 per hour, while the estimated median salary is $111,651, or $53 per hour.

At Potbelly Sandwich Works, the highest paid job is a Director of Engineering at $205,995 annually and the lowest is an Admin Assistant at $47,749 annually. Average Potbelly Sandwich Works salaries by department include: IT at $67,580, Legal at $156,074, Design at $97,068, and Product at $176,422. Half of Potbelly Sandwich Works salaries are above $111,651.

100 employees at Potbelly Sandwich Works rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 300 ratings) while 98 employees at Potbelly Sandwich Works rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 98 ratings).

Last updated a month ago.

1st Percentile
$67k
$67k1st Percentile
17th Percentile
$87k
$87k17th Percentile
33rd Percentile
$110k
$110k33rd Percentile
50th Percentile
$165k
$165k50th Percentile
67th Percentile
$216k
$216k67th Percentile
83rd Percentile
$264k
$264k83rd Percentile
100th Percentile
$276k
$276k100th Percentile
$114,940*
Average Compensation
$111,651*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Potbelly Sandwich Works Salaries by Department

Explore Potbelly Sandwich Works Salaries

Diversity & Inclusion at Potbelly Sandwich Works

Diverse employees at Potbelly Sandwich Works score the company 45/100 across various culture categories, placing Potbelly Sandwich Works in the Bottom 5% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Potbelly Sandwich Works across various culture dimensions.

Ranked Culture the Highest

Women 60/100
Department - Sales
Men 47/100
Department - Sales
Diverse Employees 66/100
Department - Customer Support

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees 37/100
Department - Customer Success
Explore Potbelly Sandwich Works Diversity & Inclusion

Potbelly Sandwich Works Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Employee Stock Purchase Plan

Office Perks

  • Work From Home Policy
  • Unique Office Space
Explore Potbelly Sandwich Works Perks and Benefits

Potbelly Sandwich Works PTO

Potbelly Sandwich Works' PTO and Vacation policy typically gives 0-10 days off a year.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Potbelly Sandwich Works PTO Policy

Potbelly Sandwich Works Careers

Potbelly Sandwich Works Jobs

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Overview of Candidates Interested in Potbelly Sandwich Works on Comparably

Candidates By Department

Sales
40%
Business Development
20%
Marketing
20%
Design
20%

Candidates By Location

Chicago
60%
La Verne
20%
Dublin
20%

Frequently Asked Questions regarding Potbelly Sandwich Works

What is Potbelly Sandwich Works address?

Potbelly Sandwich Works location is at 111 N. Canal St. Ste 850

Who is the CEO of Potbelly Sandwich Works?

Potbelly Sandwich Works CEO is Alan Johnson, their score by employees is 53

What is Potbelly Sandwich Works eNPS?

The eNPS for Potbelly Sandwich Works is -50

What is the salary for Brand Manager in Potbelly Sandwich Works?

Brand Manager average salary in the US is 108k

What are the salaries in the Product in Potbelly Sandwich Works?

The average salaries for Product in Potbelly Sandwich Works is 176k

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