Qualfon Employee Reviews
Out of 3323 Qualfon employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Qualfon improve their work culture. The Finance team, with 100% positive reviews, reports the best experience at Qualfon compared to all other departments at the company. The Sales team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being true to your mission
Practice what is preached; Open honest communication; have an environment where feedback is not criticized nor retaliated against. Currently Qualfon does not have this environment it it does then this needs to go to all departments. I do not trust my boss
Review from Operations Dept
Be fair and empathetic. Be professional.
Do what you say you are going to do. Live by the values that is set. Too many a time has something been promised then not be delivered. I have set up meetings with different staff members and that staff member did not show or even accept the invite. Reporting needs to verify data. Show respect
Review from Operations Dept
Everything everything everything everything literally everything
Why do you feel undervalued and what would make you feel better about your compensation?
Not really under valued, just that they had to make amendments to their way of onboarding new hires and really assess the role for the right compensation
Review from Admin Dept
As a Care provider to the employee, my compensation package should be revisited and upgraded according to the scope of our job. HMO provider also should offer desirable benefits.
In the US we have sick care benefits and those are outrageously expensive. While I understand the cost to the company is high, fear of illness because of the exorbitant costs is detrimental to the company's workforce. Better coverage, lower premiums, lower out of pocket expenses should be the goal.
Review from Marketing Dept
Compensation is competitive / average. Health Insurance and 401K match are below average.
Review from Customer Support Dept
Health insurance benefits in the US are not competitive with other large employers. Very confusing recent changes in time off policies have negatively impacted many team members.
What do your coworkers need to improve and how could you work together better?
no thing to share about this question
they like gossips. There is a person who loves to talk bad about others just because . And she is loosing the sight on her function
Respect and communication toward each other.
Review from HR Dept
Work as a CSR by design is isolating but we occasionally meet. Its not a big part of the job but the turnover is so high because the job is so horribly both in pay and overall experience that no meaningful relationships are built.
Have actual meetings at work.
Review from Customer Support Dept
What needs to change to make the company culture better?
Transparency and inclusiveness at all levels.
Review from IT Dept
Actually training people properly, not hiring whomever walks in off the street, pay people better, and communicate better.
Treat people as human beings, Focus on getting the job completed not titles. Be honest and if you mess up own it.
Review from Operations Dept
Remember you employ people and not robots.
Review from Customer Support Dept
Agent appreciation. Agents needs to work deligently and provide customer accurate info
What would you improve about your company's interview process?
Process alignment and real time updates via tracker
improve profiles and follow them
Do an actual interview, don't just read off a checklist and make a job offer.
I had to jump through hoops to apply which seemed unecessary based on what the job entails and how little qualifications one appears to need.
All of the interviewing has been placed on the under prepared, under trained, and under valued team leads not Human resources
Review from Operations Dept
What's going wrong and how can it be improved?
Always finding ways to cut cost.
Too many things to list. The site is horrid, and run by a likely sociopath.
Review from Customer Support Dept
Heartless management, horrible scripts and QA, unsatisfied customers, unlivable wages. Fix those.
Review from Customer Support Dept
Customers and service providers call in everyday to complain about agents attitude I've experience agents attitude nd failure to help customers
All talk and no muscle. They arenot able to staff correctly and the blame is taken out on the employees
Review from HR Dept
What would you most like to see improved at your company?
The based pay and the bonus.
Review from Marketing Dept
The salary pay of the employee.
Review from Design Dept
I most like to see improve to my company would be the salary it must be fair for all staff.
Review from Admin Dept
the company is already established
Review from HR Dept
keep going to reach the goal
Review from HR Dept