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Have some real technical skills. The entire IT department is severely lacking and bringing the entire service down.
What's going wrong and how can it be improved?
Bringing the service down and reducing performance. You should have left the service alone after you acquired it. It was working perfectly.
What does the leadership team need to get better at?
Leave staff alone to do what they're good at instead of diving headfirst into something they know little about thinking they can "improve" it.
Why do you feel undervalued and what would make you feel better about your compensation?
They don't actually listen to your recommendations. They'll have meetings to discuss issues but just do whatever they feel like despite valid concerns raised.
What needs to change to make the company culture better?
Micromanaging needs to stop. If you want to keep quality employees, executive level staff need to relinquish control, even though that might be difficult for them to do. They should guide if necessary, but actually listen to those at the ground level who have more valid input than they realize.
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