Russell Cellular Employee Reviews
Out of 68 Russell Cellular employee reviews, 50% were positive. The remaining 50% were constructive reviews with the goal of helping Russell Cellular improve their work culture. The Sales team, with 57% positive reviews, reports the best experience at Russell Cellular compared to all other departments at the company.
What does the leadership team need to get better at?
Leadership needs to improve communication skills.
Delegating tasks, keeping up with operations, and ensuring everyone is getting fair training.
Not spreading rumors and gossip and not favoring certain employees
Customer service training rather than corporate training. Needs better culture
Less micromanagement and more opportunities for employees to give feedback
Why do you feel undervalued and what would make you feel better about your compensation?
I was the manager in store. Never received the propper manager training and i was accused of doing my job wrong. Dont tell me im not complaying with my job if i wasnt given the propper training.
I feel valued! But the compensation is not as competitive as other companies in the industry.
more competetive commission payscale and more transparency with how you get paid. NO ONE knew how they got paid when I worked there and one of them was there for a year
Salary equates to below national average when number of hours worked considered
Underpaid. Kept us open during pandemic with unrealistic goals so we wouldn't get any bonuses and stopped our 401k match. The same thing I sold for russels and made $13 on I now sell with another verizon agent and make $110. Night and day comparison.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
They actually need to want to work. Everyone is lazy. Mever receive packages in RQ, never follow the JAMES process, never clean the store, etc
Need a teamwork attitude instead of ignoring needs of other team members
Lack of coworkers made it tough. Everyone keeps quitting because we are paid far below other Verizon agents.
Review from Sales Dept
stop lying to co workers and the male DISTRICT MANAGERS need to stop trying to sleep with female employees..if you tell them no they come down on you and make you hate the job
Review from Sales Dept
What needs to change to make the company culture better?
I dont think our main focus should be how many phones we sell it should be making meaningful long lasting relationships with our customers
every one needs to do their job. & yaneli morales is the worst coach/ district manager ever
What would you improve about your company's interview process?
There aren't any Interviews reviews of Russell Cellular yet.
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What's going wrong and how can it be improved?
Team floor members have bad attitude
Competitive wages. It's that's simple. Not even asking more just the same as everyone else.
Review from Sales Dept
Feel hopeless at times. Don't want to feel like a failure if I do not hit the #. I see tm that hit # their entire career missing. Everyone wonders who will loose job next or what store will be closing We fight to perform and feel like wheels are spinning
Review from Sales Dept
Better management, better pay, stop cutting commission. Better commission. Train management to not gossiping horrible about every employee. Positive reinforcement instead of negative. Stop with the threats. Fair hours. Close on Sundays.
Review from Sales Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Russell Cellular yet.
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