D-
50/100
Safelite AutoGlass Claimed Company
We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more — we're a growing and evolving service brand. At our core, we're a People Powered organization — our people come first and our philosophy and commitment to them drives our culture.
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Safelite® Group is a leading service organization that makes a difference in the lives of nearly 11 million customers annually. Founded in Wichita, Kansas in 1947, the Safelite family of brands consists of multiple strategic business units that work together to deliver our People Powered, Customer Driven Safelite experience. read more
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Safelite AutoGlass Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Being able to help customers.
I'm not happy at work.
When I leave for the day, I no longer have to worry or feel stressed or exhausted.
just being able to be productive and being confident at what I do
Working somewhere where the goal is to care... an all encompassing and general over-arching (genuine) care for our purpose; what we do, why we do it, and the people involved.
Review from Operations Dept
The ability to develop honest and professional relationships with my customers.
Felling like i can make a difference
Coworkers that have become friends and family
When we get personally recognized for doing well, the days they bring in food,
Making money and going home happy that I can pay my bills.
Friendly customers and positive NPS comments I receive from vehicles that I’ve service
colleagues and teammates are great people who care about each other and the business
When i can effectively work on cars
Not having to be around my coworkers when I'm on the road
Review from Operations Dept
Being appreciated and when people dont call out and getting paid
My coworkers. Helping customers. Clocking out.
when all the glasss is availible so im able to do my job and not have to go back to the shop mid way though my work day to get a customers windsheild
The work isn’t hard but the pace is difficult to keep up with sometimes . The company expects more productivity than most
Working from home and loving it
Review from Customer Support Dept
Helping people in their time of need.
Review from Sales Dept
What's going wrong and how can it be improved?
Customers can't connect to a person when they call. They have to go through an automatic system that will sometimes hang-up on them if it does not understand them. When the customer does reach someone they are upset and irritated.
Review from Customer Support Dept
Leadership should end having unrealistic Expectations in productivity And rate by market size because it does make a difference
Employees access (or lack there of) to help when it is needed.
Training is horrible, i feel ive learned more from the least exp ppl on the job then actual trainers, my hours are being logged improperly. Just all around feel like im not recieving a proper training, i came to safelite to experience a new career but its not going very well in my opinion
Review from Operations Dept
like i said i dont believe im recieving a proper onboarding and training.
Everything. If safelite could listen to its customers and empoyees it would improve
customer service between managers and paying customers
My position in the company feels severly under appreciated, paying almost $10 less an hour for a position because you feel it isnt as important while its one of the biggest money makers in the company is gross
The push of wipers and making that requirement whether you get more money is ridiculous, what does selling wipers have to do with being a quality installer, and to be taking money from people because of wipers is insane, it seems like a lot employees are having their lives ruined.
They will be upset if you go out on the road and find a clam or chip in the windshield and still make you install it by trying to deceive the customer
Prices have been hiking up even though the costs haven't really been. 50% increase in recal prices? What changed in how much is required for a recal?
CEO and executives need to change their current narrow minded, and shallow perspectives
Eliminate half of upper management. Dont over schedule jobs, give us tools that actually work (Tools, things that cut out windshields, not computer programs) dont change out base pay because we dont sell wipers, dont time us - you have no clue what we are encountering in the field.
Listen. Cant stress this enough.
Review from Product Dept
Stop forcing us to be a salesman. That was never a requirement when i was hired. The company was much better then. The company has went downhill ever since
Review from Product Dept
Cut down number of jobs for rural technicians so they don't get burnt out with drive time.
When the rock was born local customer service died. Customers are unhappy in truth but the way the company has the pay scale set employees have to beg customers to lie on surveys. By telling them the truth on how it will negatively effect the tech meanwhile the issues live on.
Review from Operations Dept
They dont respect their employees and they dont treat them good.
Fire all the corporate bosses. They have no idea what they are doing
Review from Sales Dept
More communication with customers and employees
What do you like best about your company?
Being able to work alone
What would you most like to see improved at your company?
Management
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