D+
63/100
Safelite AutoGlass Claimed Company
We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more — we're a growing and evolving service brand. At our core, we're a People Powered organization — our people come first and our philosophy and commitment to them drives our culture.
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Safelite® Group is a leading service organization that makes a difference in the lives of nearly 11 million customers annually. Founded in Wichita, Kansas in 1947, the Safelite family of brands consists of multiple strategic business units that work together to deliver our People Powered, Customer Driven Safelite experience. read more
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Safelite AutoGlass Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
There is not a lot of positivity. Very divisive when it comes to technicians and upper management.
Review from Sales Dept
We get to help customers
Being able to work from home and work alone.
Review from Customer Support Dept
The best part of my job is when I meet a pleasant customer who might take my mind off of the fact that I work for Safelite.
Everyone is so upbeat and free to be themselves.
When a survey is about to come out and they do something nice for you right before
Inclusive in the hiring process but not enough heads up about certain things like high turn around in certain markets which leads to calls rerouted to persons in your same area.
Review from Customer Support Dept
Not good. The culture is toxic and uninviting from higher ups.
its my first day of training.
Review from Customer Support Dept
well at this time we are working from home. Which we love.
Positive thing is the customers and my coworkers the environment is unhealthy. If OSHA would inspect our shop, it would fail miserably.
Getting real feedback and info from coworkers.
Review from Operations Dept
iteracting with actual workers, getting real info, etc
When you are done your last job you go home
Review from Product Dept
Flexinlbilty and gamily oriented at times
A good lead tech who cares.
The most positive thing about the culture and environment in my company is my managers and support teams willingness to help
Enthusiastic training in a easy to understand course
They hire people from lots of different backgrounds
The company tries to make a positive workplace but they do the opposite of it because chaos it is not a well-oiled machine it can be but they're stuck in their own ways of doing things
What needs to change to make the company culture better?
View employees as humans, not numbers and assets to be used, we get sick, we get tired, we get overworked, and we get frustated being viewed as a number.
Put the customer and the technician first
Fire the whole management and HR woman of the north Jersey market.
Caring about your workers instead of your shareholders, since we are who make you your money after all.
People's pay should not be determined by how many wipes they sell! Technicians are not salesmen! And a 10% cut in pay shouldn't be a regular thing because of it. It's Disgusting, and tells everyone that upper management doesn't care about their employees.
Don’t know. It used to be an amazing company. Whoever decided to make the changes is the proble
That from the top down they actually embody the mission statement and values that our company has. Right now there is such a push for "better numbers" that all the values that is our ground work has been tossed out the door.
Less jobs schedule so I can get home at a decent time for once
Managers need to be more involved but not completely straight to you are fired. And we need to have a correct number of employees
Management needs training and fast
You have to pay more
remove some of the ego and poor leadership
Managment change, on boarding experience and training
Worry about Quality work over quantities and stupid wiper blade sales!
Training managers in people and communication skills
Review from Operations Dept
The supervisors and management need to change
Work to live NOT live to work
Review from Operations Dept
you are always worried about being put on the chopping block over trying to do the right thing
Review from Operations Dept
work here just feels sad, gloomy, etc. maybe it should be less intimidating here
Review from Customer Support Dept
Time management with scheduling jobs in shop we get slammed with work and no chance to eat or break. While they still take add ons and 4-5 recals and some being around 3:30 to 5
Review from Operations Dept
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