SeatGeek FAQs

If your credit card has been charged, that means that there was an issue with the tickets you sold on the SeatGeek Marketplace. Our Trust & Safety team always contacts sellers before charging them, so please check your email for a notification.

Wed love to make this possible someday! At the moment, our payment processor requires that payment methods have a verifiable address that we can confirm, so its not possible to purchase your tickets using a prepaid gift card. We recommend trying a different form of payment instead.

You can upload e-ticket PDFs on seatgeek.com and in the iOS or Android app. Visit My Tickets on your computer and you'll see a box near the top of the page with some more information to help you get started. On iOS, head over to the My Ticketstab where you'll find a helpful Addbutton in the top right corner.

By adding an e-ticket to SeatGeek, you use your mobile device as your ticket to events that support mobile entry. Adding tickets to SeatGeek also makes it easy to send the ticket to someone else or list for sale on the SeatGeek Marketplace.

More of a visual learner? Check out this video that shows the process on iOS, Android, and our desktop website.

1. Sign into your SeatGeek account and head toMy Tickets.

2. Click Add PDF Tickets to upload tickets to your account.

On iOS, you can add PDF tickets by opening the file and selectingCopy to SeatGeek. OnAndroid, tapAdd ticketsand select a PDF from your Google Drive.

Note:

You can also add the barcodes for NFL tickets by clickingAdd NFL Ticketsand following the prompts. Select your team and game, enter the ticket information for the game and you'll be all set!

What tickets can I add to my SeatGeek account?

You can upload the original PDF e-ticket file that comes directly from a venue or vendor. E-Tickets usually look similar to this:

Here are some examples of how you would receive these tickets

You purchased e-tickets from another site and received an email with a PDF file containing your e-tickets.

Your friend bought e-tickets to a show and sent you a PDF file containing your e-ticket.

Wedon'tcurrently support uploading the following

Scans or photos of paper tickets (even if saved as a PDF file)

Tickets for events in the past

Tickets for events that aren't already on SeatGeek (you can search with the box in blue navigation bar at the top of this page)

Mobile transfer tickets that need to be delivered through a third-party app

Hard-stock tickets

Gift card or credit card ticket entry

To ensure the validity of the tickets that are purchased, we discourage posting tickets on other marketplaces in addition to having them listed on SeatGeek. Doing so violates our Terms of Use and can potentially create a bad experience for the buyer.

If you sold tickets on another marketplace, you can take your listing down by viewing the tickets in My Tickets and clicking Delist. If your tickets were sold on SeatGeek before you can delist them, contact us as soon as possible.

All of our ticket information comes directly from vendors and sellers. They don't always specify seat numbers when listing their tickets, and we can only display the information they provide. We can assure you that all tickets within the same listing will be right next to each other unless otherwise stated in the ticket notes (i.e. piggyback, across aisle, etc).

Click here for more information about seller notes when browsing listings.

When you buy tickets on SeatGeek, service and delivery fees can vary based on the event and the type of ticket that youre receiving. You will see a breakdown of the delivery and service fees for your order at checkout, as well. These fees help SeatGeek keep the lights on, pay the sellers that list tickets on our marketplace, and continue to provide a great product for finding live events.

You can view listings with or without the fees included by toggling the Prices with fees filter while viewing an event or by tapping Filters when viewing an event in the app. You can learn more about using filters on listings below.

Android iOS Web

1. Open the SeatGeek app and find an event.

2.Tap Filter in the navigation bar, just above the list of available tickets.

3.You canshow prices with the fees included, change ticket quantity, andfilter for promo-eligible tickets.

1. Open the SeatGeek app and find an event.

2.Tap Filter in the navigation bar, just above the list of available tickets.

3. You canshow prices with the fees included, change ticket quantity, andfilter for promo-eligible tickets.

1. Head to SeatGeek and find an event.

2.Use the buttons located right above the list of available tickets to filter by price, Deal Score, and withfees included. You can filter forpromo-eligible ticketsby clicking ...

Sometimes venues may provide sellers with tickets that are a few rows closer than your original order, known as upgraded tickets. If your order has been upgraded, you will see the new tickets uploaded to your SeatGeek account or in your inbox as a third-party email.

If an upgrade is more than three rows then our team of Event Experts will reach out to you via the phone number or email address associated with your account to notify you and confirm that you're okay with the new tickets. For more information, click here.

Absolutely! All tickets listed on SeatGeek are backedby ourBuyer Guarantee. If a seller fails to fulfill an order in time for an event or an event is canceled, you will receive a 100% (or better) refund.

SeatGeek Buyer Guarantee

Your tickets will be delivered in time for the event

Your tickets will provide valid entry to the event

The tickets you receive will be the same as those you ordered

If any of these things do not occur, you will be provided with comparable or better replacement tickets to the event or offered a refund. Please contact SeatGeek immediately and our team of Event Experts will be happy to help you!

If the event is canceled and not rescheduled, you will be refunded the full purchase price

If you entered your email wrong or your shipping address, not to worry. This can be easily fixed! If SeatGeek is listed as the seller on the tickets page, please reach out to us ! Otherwise, you will get the fastest answer by contacting the seller of your tickets directly.

If the seller of your tickets is FanXchange, Telecharge, or Ticket Network you can find their contact information below:

Market

Phone

Email

Ticket Network

1-888-456-8499

[email protected]

FanXchange

1-866-970-3269

[email protected]

Telecharge

1-800-543-4835

https://www.telecharge.com/Contact-Us

Note:

Some orders are fulfilled through our third-party vendors.If your order has been placed with one of the sellers below please note SeatGeek doesn't own or sell those tickets, handle the payment, or fulfill or ship the tickets, so we don't have insight into their ticket orders or deliveries. You will want to reach out to them directly to get the most up to date and accurate information on your order.

Unfortunately, we only have that information available for the venues of teams that SeatGeek is the primary ticketing provider of.We've found that this information changes frequently for most venues and events, so we recommend that you contact the venue directly to find out which seats are handicap-accessible.

Changing your password on SeatGeek can be done on either your smartphone or from a computer.On the login screen, you will see a Forgot Passwordoption to click. Now enter the e-mail address associated with your SeatGeek account. A password reset e-mail will now be sent to that e-mail address. Follow the prompts in that e-mail to set a new password.

1. ClickForgot when trying to login to your SeatGeek account and enter your email address.

2. You'll be sent an email with instructions on resetting your password.

3. Enter a new password and you'll be taken to your Account Settingspage. It's that simple!

Deal Score is a number based on a fancy math calculation made by SeatGeek that tells you exactly how good a deal you're looking at. You can use Deal Score to quickly find the best deals, buy with confidence, and save money in the process!

What is a good Deal Score?

Deal Scores can range from 1 to 10. Deals at either end of this range are rare, but a 10 means that this is one of the best ticket deals on SeatGeek. Conversely, a listing with a Deal Score of 1 may not be the best deal.

How is Deal Score calculated?

We factor in lots of things while calculating Deal Score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.

Deal Scores are based on an absolute scale, meaning that a Deal Score of a higher number is always a better deal than a Deal Score of a lower number even across different events.

What do the multi-colored dots on the map mean?

The multi-colored dots on the map are available tickets, mapped to their corresponding section and row. We also call these dots pins. The color of each pin is an indicator of its Deal Score. Green pins represent the best available ticket deals, red pins are the worst.

Note:

The Deal Score dot does not represent the seat numbers for a listing. Because ticket sellers often don't include specific seat information, your seats may be located in any part of the indicated row, but they will definitely be together.

What does a blue dot or a blue Deal Score mean?

Blue is the color assigned to ticket listings for which Deal Score cannot be calculated. This usually happens when SeatGeek can't make sense of the ticket information that is provided on the seller's website, such as when a listing uses non-standard section names or numbers. A blue dot or Deal Score doesn't necessarily signify a bad deal just that SeatGeek doesn't know enough to give a good answer.

Because SeatGeek is essentially a platform that connects users to ticket sellers, we give sellers a great deal of freedom in how they list their tickets. As a result, we allow sellers to specify the number of tickets that can be sold from a given listing.

In most cases, sellers will set up their listings so that theywon'tbe left with a single ticket since they're generally harder to sell. For instance, a listing of 3 tickets may allow you to purchase 1 ticket or 3 tickets, but not 2 tickets.

Our event pages include a feature that allows you to filter listings by the number of tickets available. That should make finding a particular quantity of tickets much easier.

Android iOS Web

1. Open the SeatGeek app and find an event.

2.Tap Filter in the navigation bar, just above the list of available tickets.

3.You canshow prices with the fees included, change ticket quantity, andfilter for promo-eligible tickets.

1. Open the SeatGeek app and find an event.

2.Tap Filter in the navigation bar, just above the list of available tickets.

3. You canshow prices with the fees included, change ticket quantity, andfilter for promo-eligible tickets.

1. Head to SeatGeek and find an event.

2.Use the buttons located right above the list of available tickets to filter by price, Deal Score, and withfees included. You can filter forpromo-eligible ticketsby clicking ...

You can change your SeatGeek email preferences in the Notifications tab of your Account Settings. Do you want Natalie at SeatGeek to email you some more (or less)? We get it!

You can subscribe or unsubscribe from SeatGeek emails by doing the following:

Log in and visit seatgeek.com/account. You can also find this page by hovering over your initials or photo at the top of any SeatGeek page and clicking Settings.

Look for the Notifications tab.

Scroll down to Subscriptions.

You can subscribe to or unsubscribe from any type of email by checking the boxes and clicking the button to Update Notifications.

If you received an email stating that your tickets are no longer available, theres no need to worry.

After an order is submitted, sellers check their inventory to make sure they can fulfill the order. If the tickets for your order are available, it's confirmed. If for some reason they aren't available, then your order is canceled and the pending charge is voided. You'll see the money reflected on your statement within 3-5 business days.

This doesnt happen very often. And when it does, its usually because a crazy amount of people are trying to buy tickets to the same event. Your best bet is usually to get right back on SeatGeek and purchase tickets from a different listing!

SeatGeek is now Louisville City FCs Official Ticketing Provider! You can buy tickets online at LouisvilleCityFC.com, by phone at 502-384-8799 (Option 2) or in person at the Slugger Field Box Office. The Slugger Field Box Office opens two hours prior to kick-off.

The tickets in sections 121-125 behind the West goal are all General Admission. This is also where The Coopers supporter group sit!

How are my Louisville City FC tickets delivered?

All single match tickets for Louisville City FC are delivered electronically. You can view the tickets using the SeatGeek app or by downloading and printing the tickets from your Louisville City FC Account Manager on your desktop. To get into a match, simply display either the QR code in-app, or print out your tickets.

As always, Louisville City FC fans also have the option for their tickets to be mailed or picked up at Will Call. Will Call is located at the ticket windows near the East Gate at Louisville Slugger Field and opens two hours prior to game time. You must show your ID when picking up will call tickets.

How does ADA seating work in Louisville Slugger Field?

Wheelchair seating is available throughout the lower bowl and club level of Slugger Field, plus, ramps and elevators allow for easy access to seats. For more information about ADA seating or to purchase tickets call (502) 384-8799 or email [email protected].

How do I check if my Louisville City FC tickets are valid or authentic?

The only way to know your tickets are valid is to buy tickets directly from SeatGeek.com, or LouisvilleCityFC.com. Our tickets are 100% authentic and guarantee you entry to your event.

Who do I contact about my Louisville City FC tickets?

If you have questions about your Louisville City FC tickets, please contact one of the following numbers:

Contact Support

Phone

Reason

SeatGeeks Louisville City FC Support Line

1-888-512-5759

Ticket Questions

Louisville City FC General Inquiries

502-384-8799, Opt 2

Stadium and Facility Questions

SeatGeek is now the Official Primary Ticketing Partner of the Dallas Cowboys! You can buy tickets online at DallasCowboys.com or SeatGeek.com, by phone at 888-259-3360, or at the AT&T Stadium Ticket Office. The ticket office is open Monday through Friday from 9 am to 5 pm CDT with extended hours on event days.

You can also buy General Admission tickets in the Standing Room Only (SRO) areas online at DallasCowboys.com, SeatGeek.com, or via the SeatGeek app. The Standing Room Only areas are located in both end zones at AT&T Stadium and feature six decks to stand and watch the game. Given the General Admission SRO layout, spots fill up quickly in those areas, so get there early for the best view!

How are my Dallas Cowboys tickets delivered?

All single-game tickets for Dallas Cowboys get delivered to you electronically. You can view the tickets on your mobile device using the Dallas Cowboys app or SeatGeek app. To get into a game, simply display the QR code in the app.

You will be able to manage your Cowboys playoff tickets once the Cowboys clinch the playoffs. From there, the tickets will be released into your SeatGeek accountgames are clinched.

Season Ticket Holders will also receive their commemorative hard-stock tickets in the mail.

Note:

No PDF or print-at-home tickets will be issued for AT&T Stadium events.

How does ADA seating work at AT&T Stadium?

AT&T Stadium is fully accessible and provides a wide range of services and amenities for guests with special needs. To purchase ADA seats, select the ADA filter on the event page when using the SeatGeek mobile app or online at SeatGeek.com. Guests can receive more information by visiting one of our Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Click here for more information regarding ADA accessibility at AT&T Stadium.

How do I check if my Dallas Cowboys tickets are valid or authentic?

The only way to know your tickets are valid is to buy tickets directly from DallasCowboys.com, SeatGeek.com, or an authorized reseller, NFL Ticket Exchange. Our tickets are 100% authentic and guarantee you entry to your event.

I have a question about my Dallas Cowboys tickets, who should I contact?

If you have questions about your Dallas Cowboys tickets please contact one of the following numbers:

Contact Support

Phone

Reason

AT&T Stadium Ticket Office

1-817-892-5000

Any Matchday or Ticket Question

AT&T Stadium Main Line

1-817-892-4000

Stadium and Facility Questions

Dallas Cowboys Season Ticket Sales

1-817-892-4400

Any Matchday or Ticket Question

SeatGeeks Dallas Cowboys Support Line

1-888-259-3360

Ticket Questions

Louisville City FCs supporter group, The Coopers, sit in sections 121-125. The Coopers are die-hard fans, so expect an electric atmosphere, chanting, tifo displays and standing throughout the match. These sections are General Admission and seating is on a first-come, first-serve basis.

To find out more about The Coopers, click here.

While most tickets on SeatGeek are uploaded to your account, it's possible to receive your tickets via another delivery method. Once your order is confirmed it's backed by our Buyer Guarantee, so you're certain to receive your tickets in time for the event. In order to keep your tickets safe, most venues make tickets availablewithin 48 hours of the event.

While browsing listings, you'll see the delivery method in the Notessection.If you've already made your purchase, you can check your confirmation e-mail or theTickets section of your SeatGeek account to see how your tickets will be delivered.

E-Tickets

E-Ticketsare traditional PDF tickets that are delivered directly to your SeatGeek account. Some venues require tickets to be printed while others allow mobile entry via the SeatGeek app, for more information click here.

Instant delivery

Tickets listed as Instant Delivery means are e-tickets that do not have a delayed-release and will be delivered within a few minutes to your SeatGeek account.

Mobile transfers and Flash Seats

Some venues prefer to use paperless tickets or mobile transfers for entry because its a more secure delivery method than traditional PDF print-at-home tickets. Mobile transfer tickets can also be referred to as a mobile QR code,which is uploaded to your SeatGeek account.

Note:

Mobile transfer tickets will be delivered outside of SeatGeek within the venues or teams preferred ticketing platform within 48 hours of the event.

Mobile transfer ticketscan'tleave the platform on which they were created, so youll be required to set up an account with a third party to have access to them. They also can't be printed and will need to be scanned from a mobile device to be valid for entry.

For more information on Mobile Transfers,click here.

For more information about theMLB Ballpark App,click here.

For more information on Flash Seats,click here.

Shipped tickets, will-call, and local pickup

The ticketing industry is moving away from shipped tickets, so this will be a less common format of fulfillment. However, if your tickets are listed as shipped here are the few different ways you could receive them!

Shipped tickets and wristbands

Your tickets will be mailed to you usually via UPS or FedEx. A tracking number will be e-mailed to you for you to keep an eye on the status of your delivery. We suggest checking the areas near your front door (bushes, mailbox areas, etc) for your tickets or to check with a neighbor.

Wristbands for festivalsand shipped tickets are delivered within three business days of the event. Do not put on your wristband before the event.

Note:

Please ensure that the shipping address you provide is accurate and up to date to avoid delays in shipment.If you need to update your shipping address or have an issue with your shipment, please contact us.

Will-call

These tickets will be available at the venues Will Call window under the name provided on the order. Make sure to bring your ID.

Note:

If you need to change the name of the person picking up the tickets, please contact us with your order number.

LPU / Local pickup

You will be contacted by the seller prior to the event to arrange a pickup location near the venue where you can get your tickets. For more information about local pickup tickets, click here.

Venue walk-in

The seller will get in touch with you beforehand to arrange a time and place to meet. The representative will then meet you at the venue and walk you into the event.

GC / Gift card

You will be sent a prepaid gift card that is linked to your tickets and can be used to enter the event.

You can use the SeatGeek app to contact the vendor of your tickets in just a few taps.Just head to theMetab of your SeatGeek account and tapGet Helpin our Android app orHelp & Support in our iOS app.

Android iOS Web

1. Open the SeatGeek app and tapTickets.

2. Scroll toContact Support.

3. You can call or email our team of Event Experts for help every day from 10 AM EST - 6 PM EST.

Note:

You can also head toMeand tapGet Helpto reach out to our team of Event Experts.

1. Open the SeatGeek app and tapTickets.

2.TapHelpin the top-left of the screen.

3. You can chat, call, or email our team of Event Experts for help every day from 10 AM EST - 6 PM EST.

Note:

You can also head toMeand tapHelp & Supportto access our Help Center or tap Contact Usto reach out to our team of Event Experts.

1. Login to your SeatGeek account and clickTickets.

2. ClickQuestions?

3. You can email or chat with our team of Event Experts for help every day from 10 AM EST - 6 PM EST.

What if I don't know who the seller is?

If youre unsure who the seller is, check your order confirmation email which should contain the sellers name and contact information. The transaction record on your credit card statement may also include a contact phone number. In case it helps, we've also put together a handy list of contact information for markets whose tickets most commonly appear on SeatGeek.

Market

Phone

Email or Contact form

FanXchange

1-866-970-3269

[email protected]

Telecharge

1-800-543-4835

https://www.telecharge.com/Contact-Us

Ticket Network

1-888-456-8499

[email protected]

If your order has been placed with one of the sellers above please note SeatGeek doesn't own or sell those tickets, handle the payment, or fulfill or ship the tickets, so we don't have insight into their ticket orders or deliveries.

Although most tickets are uploaded to your SeatGeek account, some venues require their tickets to be delivered via a third-party service like Flash Seats. As the event draws near, you will receive an email prompting you to accept your tickets.

After following the instructions provided, your tickets will be displayedasa QR code in the Flash Seats app. The event staff will scan this QR code to let you and your party into the event. Check out the video below to learn how to accept a Flash Seats transfer.

Click the link in the email from Flash Seats prompting you to claim your tickets and create an account using the same e-mail address you provided when you placed your order. Alternatively, you can create an account before receiving the email.

Once you're logged into the Flash Seats app, your tickets will be shown as aQR codein the Mobile ID tab.

Note:

Sometimes tickets aresent usingthe team or venue's app, or viaAXS. If you cannot locate your transfer in Flash Seats, you can download the AXS app or the team's appand create an account there. The steps above will reveal the QR Code required for entry.

Although tickets can be delivered to your account instantly, there may be a period of time between your order confirmation and when you receive the tickets.

Most tickets are uploaded to your SeatGeek account or delivered to you via emailwithin 48 hours of the event. This is a practice followed by venues to keep your tickets safe. There can be a slight delay in the delivery of your tickets for orders made on the same day of the event, since sellers may have to manually send your tickets via email or upload them to your account.

If you're wondering how and when most tickets are delivered, check out the chart below for more information.

Delivery Method

Delivery Method and Timeframe

E-Tickets

Uploaded to your account within 48 hours of the event.For more information, click here.

Mobile Transfers and Flash Seats

Delivered to you via a third-party email within 48 hours of the event. For more information, click here.

Shipped Tickets

Delivered to your door within three business days of the event.For more information, click here.

What if I buy tickets on the day of the event?

Some tickets need to be manually uploaded or sent via a third-party so there may be a brief period of time before your tickets are delivered even if the event is the same day. You'll receive the tickets for your order shortly after being confirmed, usually within a couple of hours and you're guaranteed to receive them in time for the event. For more information about our Buyer Guarantee, click here.

What if I don't receive the tickets in that timeframe?

If you haven't received your tickets within their respective timeframe, contact us and our team of Event Experts will be happy to assist you.

The Daily Tap is SeatGeek's weekly sweepstakeswhere you can win up to $500 off tickets. Winners are chosen every Wednesday and you can even enter once every 24 hours to increase your odds of winning!

Click here

You can enter the sweepstakes once a day by logging into your SeatGeek account on Android or iOS and tappingon the Daily Tapimage in the Browse tab of your SeatGeek app. Follow the instructions and you'll be all set.Make sure you've upgraded to the latest version of the SeatGeek app to enter!

You can findthe sweepstakes terms and conditions as well as information about the prize by swiping down when viewing the sweepstakes. Winners will receive an email that they'll need to respond to within 24 hours in order to receive their prize.

Did you win the Daily Tap this week? to learn how to use your promo code!

Once your order is confirmed, it's backed by our Buyer Guarantee so you'll receive new tickets to the event or your money back if you run into trouble getting in. Contact us by tapping Helpwhile viewing your tickets in the SeatGeek app and our team of Event Experts will be sure to help you via chat, phone, or email. Check out the videos below to see how.

Android iOS

1. Open the SeatGeek app and tapTickets.

2. Scroll toContact Support.

3. You can call or email our team of Event Experts for help.

Note:

You can also head toMeand tapGet Helpto call or email our team.

1. Open the SeatGeek app and tapTickets.

2.TapHelpin the top-left of the screen.

3. You can chat, call, or email our team of Event Experts for help.

Note:

You can also head toMeand tapHelp & Supportto access our Help Center.

Some venues prefer to use paperless tickets, ormobile transfers for entry because its a more secure delivery method than traditional print-at-home tickets.Mobile transfers are tickets that are emailed to you via a third-party service. Use the same email address to place your order and create an account with the third-party service to accept the tickets. Once you have accepted the tickets, they will need to be presented on the service's app or mobile website with an Android device or iPhone.

There's no need to worry if you don't receive your tickets right away. As the event draws closer, venues begin to release the tickets. Your mobile transfer ticket will be sent to your email addresswithin 48 hours ofthe event.

You'll receive an email from the third-party (usually from the team or the venue's preferred ticketing platform) prompting you to accept your ticket transfer. The example below shows the process for most mobile transfers.

1. Check your inbox, junk, and spam folders for an email with the subject lineYour Ticket Transfer Offer

You can also search for the phrasessent you tickets, forwarded youor for an email [email protected]

2. Click the link in the email and create an account with the same email address used to place your order.

3. Tap Accept Offerand head to Tickets.

Note:

Mobile transfer tickets will be delivered outside of SeatGeek within the venue or teams preferred ticketing platform within 48 hours of the event. Since mobile transfer tickets can't leave the platform on which they were created, youll be required to set up an account with a third party to have access to them.

I havent received my mobile transfer tickets yet.

Depending on the venue, some tickets aren't available until 48 hours before the event. This is what is referred to as a delayed-release. This practice is implemented to help protect people's tickets from potential fraud.

However, your tickets are guaranteed to be delivered before the event! Keep an eye out in your inbox, junk, and spam folders for an email from either Ticketmaster or from the team prompting you to accept the tickets.

Ican'tfind the email with my mobile transfer tickets.

We have a couple of tips for you! The invite to claim your mobile transfer tickets will be sent to the email address used when placing your SeatGeek order within 48 hours of the event.Sometimes the tickets will come directly from the seller, so you may see that an unfamiliar name sent you tickets.Try searching the name of the artist, venue, or home team(Example: For Red Sox vs Yankees, search for Yankees). If that doesnt pull up an email then try searching for the word transfer,the phrasesent you tickets,or an email [email protected] you still cannot locate the transfer e-mail after completing these steps, please contact usand our team of Event Experts will be happy to assist you. Click here for more information on contacting our team.

I accepted my mobile transfer tickets but Ican'tsee them in the app.

Sometimes the tickets or QR codes are not viewable until the day of the event. This is a policy enforced by venues to keep your tickets safe. Rest assured as long asyou'veaccepted those tickets, they are yours and the barcodes will appear either via Ticketmaster or the teams app in time for the game. If you're unable to see your tickets in the third-party app hours before the event begins, please contact usand our team of Event Experts will be happy to assist you. Click here for more information on contacting our team.

Can I change the format of mobile transfer tickets?

The venue determines the format of the tickets. This means SeatGeek cannot change the delivery format. This will be the method of entry for the majority of attendees to your event.

You can resell tickets by visiting the Tickets tab on our website or app, viewing the ticket details for a specific event, and clicking or tapping the Sell Ticketsbutton.

As long as the tickets that you want to sell are uploaded to your SeatGeek account, you can set your price and how you want the tickets to be split. Your tickets will automatically appear in the buyer's account once they're sold, so you don't have to worry about sending them yourself.

Android iOS Web

1. Open the SeatGeek app.

2. Tap Ticketsin the navigation bar at the bottom.

3. Select the ticket group you'd like to sell.

4. Tap Sellon the ticket group andset the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and tapList tickets.

You can edit or delist your listings by tappingEditorDelist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets at this time. For more information about the kinds of tickets you sell on the SeatGeek Marketplace, click here.

1. Open the SeatGeek app.

2. Tap Ticketsin the navigation bar at the bottom.

3. Select the ticket group you'd like to sell.

4. Tap Sellon the ticket group andset the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and tapList tickets.

You can edit or delist your listings by tappingEditorDelist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets at this time. For more information about the kinds of tickets you sell on the SeatGeek Marketplace, click here.

1. Login to your SeatGeek account.

2. Hover over the icon in the right-hand corner and clickTickets.

4. ClickSellon the ticket group andset the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and clickList tickets.

You can edit or delist your listings by clickingEditorDelist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets at this time. For more information about the kinds of tickets you sell on the SeatGeek Marketplace, click here.

How do I edit my listing or take it off the SeatGeek Marketplace?

If youd like to adjust the price on your SeatGeek Marketplace listing, you can visit the Tickets tab on our website and view the ticket details for the listing youd like to modify. Update your listing with the desired price, howthey'resplit, the quantity, in the designated fields.

In order to take your tickets off the SeatGeek Marketplace, visit the Tickets tab on our website and view the details for the ticket that you would like to delist. Once on the ticket detail view, click the Delist Ticketsbutton in the history section. You will be prompted to confirm your deactivation, once you agree your tickets will be off the SeatGeek Marketplace!

Visual learner? Watch how to list on iOS, Android, and web above!

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your bank account.

Why do I need to have a credit card on file in order to sell tickets?

We require all sellers to have a valid credit card on file but we will not charge it unless the seller is unable to fulfill their duties. In the unlikely case that theres an issue with the validity of the tickets sold, a sellers card may be charged a penalty as well as the cost to replace the tickets (up to 200% of the order cost).

When you list tickets on SeatGeek Marketplace, you may see a temporary authorization on this credit card. This is a security measure to verify the validity of your card.

Do you charge a seller fee?

You can upload and list your tickets for free on SeatGeek. If you sell that ticket, we do collect a small fee of 10%. This is to keep our platform healthy and running. When you type in the price for which you want to sell your ticket, youll be paid whatever that price was, minus 10%.

The image below shows what you will see prior to listing your tickets for sale. If you look here, you will see the exact amount you will be paid out.

Click here

Note:

The Dallas Cowboys, New Orleans Saints, and Seattle Sounders season ticket holders have a different seller fee structure.

Can I sell mobile tickets on the SeatGeek Marketplace?

We can only allow users to upload and list PDF E-Tickets for sale at this time. to learn more about the types of tickets that you can add to SeatGeek.

Youll need to reach out to your team representative. Their contact number is available in the top navigation bar of your account manager.

SeatGeek has an all sales are finalpolicy. Once an order is submitted, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final. If you run into an issue with your tickets at the event, click here for more information.

If youcan'tuse the tickets (ordon'twant them anymore), its easy to re-list them on the SeatGeek Marketplace. Check out the videos below to see how.

Android iOS Web

1. Open the SeatGeek app.

2. Tap Ticketsin the navigation bar at the bottom.

3. Select the ticket group you'd like to sell.

4. Tap Sellon the ticket group andset the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and tapList tickets.

You can edit or delist your listings by tappingEditorDelist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets at this time. For more information about the kinds of tickets you can sell on the SeatGeek Marketplace, click here.

1. Open the SeatGeek app.

2. Tap Ticketsin the navigation bar at the bottom.

3. Select the ticket group you'd like to sell.

4. Tap Sellon the ticket group andset the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and tapList tickets.

You can edit or delist your listings by tappingEditorDelist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets at this time. For more information about the kinds of tickets you can sell on the SeatGeek Marketplace, click here.

1. Login to your SeatGeek account.

2. Hover over the icon in the right-hand corner and clickTickets.

4. Tap Sellon the ticket group andset the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and tapList tickets.

You can edit or delist your listings by tappingEditorDelist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets at this time. For more information about the kinds of tickets you can sell on the SeatGeek Marketplace, click here.

Can I get a refund for a postponed or rescheduled event?

Afraid not. SeatGeek sellers are unable to offer refunds for rescheduled events unless the event is canceled by the artist, team, or venue. We recommend checking the team or venue's website or social media pages after a postponed or canceled event for more information.

But you have options! If you are unable to attend the rescheduled date you stand a good chance of recouping the cost of the tickets by re-listing them. The vast majority of tickets listed on the SeatGeek Marketplace end up getting scooped up!

Why are all sales are final?

Primary and secondary ticket markets are complex, and most ticket orderscan'tbe canceled or refunded once theyve been submitted to ensure the validity of the tickets youre purchasing.

What happens if my tickets don't sell?

If your ticketsdon'tsell, then youre free to take them off the market and use them or send them to a friend using our Send feature! Click here to learn how to send tickets on SeatGeek.

What if I decline a mobile transfer?

Declining a mobile transfer will not cancel your order. If you decline a mobile transfer, please contact us to have the transfer resent.

Many MLB teams require their tickets to be transferred through the home teams mobile ticket account manager or the MLB Ballpark app. You will receive an email invite that will prompt you to download the MLB Ballpark app. Then you'll need to create an account with MLB Ballpark app using the same email address you provided for your SeatGeek order at checkout.

After you have created an account with the MLB Ballpark app, you will need to link the account with that home teams ticketing account. The home teams account is automatically created with your email once the transfer is sent to you. Once the account is linked within the Ballpark app, you'll be able to display the tickets from within the MLB Ballpark app!

Sounds simple right? Just in case, weve provided some detailed steps for you below.

1. Check your inbox, junk, and spam folders for an email with the subject lineYou have been forwarded

You can also search for the name of the teamorthe phrasessent you tickets, forwarded youor for an email from [email protected] [email protected]

2. Click the link in the email to accept your tickets and create an account with the same email address used to place your order in the MLB Ballpark app.

3. Your tickets will be available in theWallettab of your account.

Note:

Some teams may require you to create an account in their account manager and link it in the MLB Ballpark app before your tickets can be accessed. After creating your account, tapLink Accountand follow the prompts to view your tickets.

Visit seatgeek.com/#register or click the Sign Upbutton at the top of any page on SeatGeek.

A payout method is the way that youll be paid when your tickets are sold. We can currently issue payment to your bank account. At the moment, we can only support payouts to banks in the United States.

Log in and visit seatgeek.com/account. You can also add a payout method when you list tickets for sale for the first time.

Click+Payout Method.

Enter the requested information

I am having trouble adding a payout method

If you're having trouble entering a payout method successfully, it usually means our payment processor needs you to verify additional information. To get started with this process, please send an email to [email protected] and our Payments team will get the ball rolling for you.

How many payout methods can I add?

You can currently only add one payout method to your account. You can edit your payout method by visiting the Account Settingspage and navigating to the Payment & Shipping tab.

Can I change my payout method?

You can. However, it's important to remember that the active payout method at the time a payout is released is where the money will go.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your bank account.

Why was I paid a different amount than I expected?

It is possible for payouts that happen at similar times to get grouped together, so you may notice this if you make multiple sales for events that happen on similar dates.

I think I put the wrong bank information in. What do I do?

No problem! Just go to your Payment & Shipping page to correct your payout method.

Your bank payout will automatically be processed again within 24 hours once the payout method is edited, but please still allow up to 5 days to receive your funds.

If you want to close your SeatGeek account, please contact us with this request.

In some situations, our payment processor will need additional information to verify your identity. This will require a clear photo or scan of a valid, government-issued ID. In rare cases, we may request additional documentation such as a photo, scan or .pdf of a utility bill, bank statement, or voided check.

Our payment processor requests this documentation in order to comply with various tax, anti-money laundering, and sanctions laws. The information you provide during this process is 100% secure and will never be shared with anyone outside of our payment processors verification team.

If mobile entry is enabled for your event, you can absolutely use the SeatGeek app to enter hundreds of stadiums, arenas, and theaters.

Venue policies for mobile entry can vary. Some venues do require that you print your tickets before arrival, others may require the tickets to be shown from a third-party app - so look out for instructions that will appear in the app and via email.

You can pull up your order in the Ticketssection of your SeatGeek account to find out whether you have to print your tickets or use your phone to get in. Want to see how it's done? Check out the videos below!

Android iOS Web

1. Open the SeatGeek app and tapTickets.

2. Select the event that you want to view.

3. If your tickets can be scanned from your phone, the barcode will be displayed if the tickets are available.

Note:

Some venues may require the tickets to be printed in order to enter the event. If the venue requires the tickets to be printed, you'll see the messagethis ticket must be printed at home instead of a barcode.

1. Open the SeatGeek app and tapTickets.

2. Select the event that you want to view.

3. If your tickets can be scanned from your phone, the barcode will be displayed if the tickets are available.

Note:

Some venues may require the tickets to be printed in order to enter the event. If the venue requires the tickets to be printed, you'll see the messagethis ticket must be printed at home instead of a barcode.

1. Login to your SeatGeek account and clickTickets.

2. Select the event that you want to view.

3. If your tickets can be printed, you can clickDownload PDF todownload and print them out.

Note:

Some venues may require the tickets to be printed in order to enter the event. If the venue requires the tickets to be printed, you'll see the messagethis ticket must be printed at home instead of a barcode.

Contact us and we will gladly confirm. Well contact your season sales ticket representative on your behalf to make sure you have access to your tickets as quickly as possible.

Note:

Ifyou'vesuccessfully linked your account before the beginning of the season, your tickets will appear shortly after the schedule is announced.

Team

Phone

Email

Sporting KC

1-888-415-6650

[email protected]

Chicago Fire

1-888-606-0133

[email protected]

Chicago Red Stars

1-888-387-1824

[email protected]

Dallas Cowboys

1-888-259-3360

[email protected]

FC Cincinnati

1-888-601-4802

[email protected]

Louisville City FC

1-888-512-5759

[email protected]

Minnesota United FC

1-888-253-7897

[email protected]

New Orleans Pelicans

1-888-404-3930

[email protected]

New Orleans Saints

1-888-400-0860

[email protected]

Portland Timbers

1-888-983-1783

[email protected]

Portland Thorns

1-888-983-1783

[email protected]

Seattle Sounders FC

1-888-444-9028

[email protected]

The secondary ticket market is made up exclusively of tickets hoping to be resold after their original purchase from a venue's box office, which is also known as the primary ticket market.

Secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, too. On the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value. The upside is you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out!

Louisville City FC matches are currently played at Slugger Field, in the center of Louisville. The address for Slugger Field is 401 E Main St, Louisville, KY 40202.

What time do gates open at Slugger Field?

The gates at Louisville Slugger Field open one hour and five minutes prior to game time. Gate opening time may change for special circumstances to be determined by the Louisville Baseball Club.

Can I bring bags to Slugger Field?

While bags (other than purses and diaper bags) in the stadium are strongly discouraged, small bags, backpacks, and briefcases are permitted into Louisville Slugger Field. More for information, click here.

Is there parking available at Slugger Field?

Louisville Slugger Field has plenty of parking available within very close distance to the field. On game days, fans can park for a small fee in the main parking lot, which is located just east of the stadium. Other parking options include a large pay lot to the west of the stadium near Preston St., as well as two parking garages within a short walking distance of the venue. Street parking is also available on weekends and after 6 PM on weekdays.

There is also ADA parking in the Slugger Field parking lot off Jackson Street. All parking spots are available on a first come, first serve basis.

You can find parking passes when viewing an artist or team's list of upcoming events on SeatGeek.com. Options for parking passes will be shown as one of the top results when searching for an artist or team in the mobile app.

It's best to check a venue's parking policy on their website, but most require one parking pass per vehicle, even if you're going with multiple attendees.

Promo codes can be entered at checkout or in the Payment tab of your account settings. You do need to be signed into your SeatGeek account to use a promo code, but it's easy and free to register! Plus, it makes future purchases a breeze.

Android iOS Web

1. Open the SeatGeek app.

2. Tap Me in the navigation bar at the bottom.

3. Tap Enter Promo Code.

4.Type your promo code into the text field and tap Done.

Note:

You can also enter your promo code at checkout by tappingHave a promo code?

1. Open the SeatGeek app.

2.TapMe in the navigation bar at the bottom.

3. Tap Enter Promo Code.

4.Type your promo code into the text field and tap Done.

Note:

You can also enter your promo code at checkout by tappingHave a promo code?

1. Head to the Settings section of your SeatGeek account and clickPayment & Shipping.

2.Click + Promo Codeto enter your promo code.

Note:

You can also enter your promo code at checkout by tappingHave a promo code?

Why isn't my promo code working?

SeatGeek lists tickets from many markets and sellers, but not all markets support promo code use. Many promo codes also have restrictions on them, including but not limited to: minimum purchase amount, a first-time buyer only, and expiration date. You can view restrictions for any code you have applied on your Account Page.

If your listing is promo-eligible, you will see an option to add a promo code to your order at checkout. If your order is eligible for a discount and you're still having trouble, contact us and our team of Event Experts will be happy to assist you!

More of a visual learner? The videos above will show you how to filter listings and look for tickets that are promo-eligible.

How do I know which tickets are available for a promo code?

While most listings on SeatGeek are eligible for discounts, there are some listings from our affiliate partners that do not qualify. Its really easy to see which listings are eligible, though! Once you find an event, click through to the event page to see the venue map.

If you're using the app or mobile website, click on the Filters symbol and select Supports Promo Codes. If you're on desktop, click on the All Ticket Typesdrop-down and select Promo Eligible.Now, all of the listings that are displayed will be eligible for discounts!

More of a visual learner? The videos above will show you how to filter listings and look for tickets that are promo-eligible.

Can I use more than one promo code on a purchase?

You may only apply one promo code per purchase.If you have multiple promo codes saved to your account, we will automatically apply the newest applicable code to your next purchase and you can choose to remove it or use an alternate promo code on the checkout screen.

What if I forgot to enter my promo code at checkout?

SeatGeek is unable to retroactively apply promo codes to orders once they're placed. If you forgot to use your promo code, we suggest using our referral program to score some discounts by inviting others to give SeatGeek a try! Click here for more information.

When you place an order through SeatGeek, it enters apendingstate while the seller checks to make sure they can fulfill the order.It can take a couple of hours to receive an update on a pending order if the event is on the same day and up to 24 hours if the event is in the future.

If the seller can fulfill the order, you will receive a confirmation email and your tickets will be delivered before the event. In the rare case that the seller cannot fulfill the order, youdon'tneed to worry! Well email you asap, and youwon'tbe charged.

Sometimes the weather will prevent a game from being played or a performer may get injured and have to postpone the event. Thankfully, when events are rescheduled, oftentimes, your tickets will be valid for the rescheduled date.

If the event was canceled without a make-up date then you will receive a refund for your order within 3-5 business daysof the cancellation being confirmed. We recommend checking the venue or performer's website for more information regarding canceled events.

If you cannot attend the rescheduled date, you can resell your ticket on the SeatGeek Marketplace to try and recoup your funds. Click here for instructions on how to list your tickets for sale.

What about rained-out games?

With MLB there is a high likelihood that weather will play a factor in the scheduling of games. This means MLB games are more likely to experience what is known as a rainout.

When a rainout occurs the affected game can either be delayed/postponed or rescheduled.If the event is postponed or delayed due to weather, the game is usually played later that same day, once the weather clears.

If the venue is requiring an exchange of tickets in order to attend the rescheduled event please contact us and our Event Experts can assist you.

What happens if I have tickets for a playoff game that doesnt happen?

Often times in a best of 5 or best of 7 series, we will have a listing for a TBDor If necessarygame. If the series ends before that game would be scheduled to take place, you will receive a refund for your order the series is confirmed as concluded. Click here for more information about playoff games.

If you have discovered an unfamiliar charge on your card from SeatGeek, please contact your financial institution and report the purchase with them so that they can take immediate action and get your account secured.

Additionally, please feel free to let SeatGeek know by reaching out to [email protected].

You will be paid by SeatGeek when you sell ticketson the NFL Ticket Exchange via your Account Manager.

Payouts for games during the regular season are issued once your tickets sell, while payouts for games outside the regular season are issued 24-hours after the game. Once the payment is issued, you'll see it reflected on your account within 3-5 business days.

Wecan'talways guarantee the method of delivery. Sellers list their tickets with their honest expectations, but sometimes they have to change the delivery method.

This usually happens because of venue decisions that make timely delivery impossible unless tickets are sent a different way.

For example, hard stock tickets may be reissued as e-tickets, or instead of being shipped brokers may provide local pickup. If the change in delivery prevents you from being able to get your tickets, contact us and well do what we can to help!

Its very common for a ticket purchased on SeatGeek to have someone elses name on it. This is usually the name of the person who originally purchased the ticket from the event box office (i.e. the primary market). By the time you see the ticket, it has been re-sold by that person at least once. Regardless of how many times a ticket changes hands, the name on it will not change.

Dont worry. The name on your ticket has no bearing on whether you will be admitted to the event. The barcode is the only important piece of information on your ticket that will be scanned at the entrance.

We do not currently offer PayPal as a payment method. You will need to use a credit or debit card to make a purchase on SeatGeek.

Sending tickets to friends on SeatGeek is super easy! If your tickets are uploaded to your SeatGeek account, head to the Ticketssection of your account and you should see an option sendyour tickets.

SelectSend, choose the number of tickets you want to send, the recipient, and, if you choose, a price for each transfer. Hit the green Sendoption at the bottom and your tickets will be sent!

Android iOS Web

Sending tickets on Android

1. Open the SeatGeek app.

2.TapTicketsin the navigation bar at the bottom

3. Select the ticket group you'd like to sell.

4. Tap Sendand enter the name, username, emailor phonenumber of the person you are sending tickets to.

5. Click Quantity and select the number of tickets that you want to send or enter a price if you want to charge for the tickets.

6. TapSend.

Sending tickets on iOS

1. Open the SeatGeek app.

2.TapTicketsin the navigation bar at the bottom

3. Select the ticket group you'd like to sell.

4. Tap Sendand enter the name, username, email or phone number of the person you are sending tickets to.

5. Click Quantity and select the number of tickets that you want to send or enter a price if you want to charge for the tickets.

6. TapSend.

Sending tickets on Web

1. Open the SeatGeek app.

2.TapTicketsin the navigation bar at the bottom

3. Select the ticket group you'd like to sell.

4. Tap Sendand enter the name, username, email or phone number of the person you are sending tickets to.

5. Click Quantity and select the number of tickets that you want to send or enter a price if you want to charge for the tickets.

6. TapSend.

Your recipient will then receive their notification via text or email where theyll be prompted to accept these tickets into a new or existing SeatGeek account. You can easily cancel a transfer that has not been accepted at any time on the SeatGeek app or website.

How do I accept tickets that have been sent to me?

When someone has sent a ticket transfer you will receive an e-mail letting you know you have a pending transfer. If you already have a SeatGeek account, just log in to the app and accept the transfer. If you do not have a SeatGeek account, you will be prompted to create one, using the same e-mail the tickets were transferred to, in order to complete the transfer and access your tickets. More of a visual learner? Check out the videos above to learn how to send your tickets on iOS, Android, and desktop!

Can I send tickets to someone who doesn't have a SeatGeek account?

You bet! Enter the person's email you would like to send the tickets to. They will receive an email with instructions on how to accept the tickets you sent and how to access them.

Can I cancel sending a ticket after someone has accepted it?

Youcan'tundo a transfer after its already been accepted. Once you send tickets to someone and that person accepts, the tickets have been transferred to that person's account. However, you can cancel sending if the recipient has not yet accepted the tickets!

When do I get paid after sending a paid transfer?

After the recipient accepts your tickets, you will be paid via your payout method in 3-5 business days. For more information about payout methods, click here.

We've worked to make checkout as easy as possible here at SeatGeek. If you encounter an error at checkout, double-check the account information you've entered. You may want to enter alternative information or payment methods if the issue continues to persist.

Still having trouble? Try purchasing tickets under a different listing for the same event. If nothing else works, you can contact us directly. If you are purchasing tickets from SeatGeek, contact us and we'll work with you to solve what's going on!

If you are looking to buy tickets from a vendor partner, their contact information is below:

Market

Phone

Email

Ticket Network

1-888-456-8499

[email protected]

FanXchange

1-866-970-3269

[email protected]

Telecharge

1-800-543-4835

https://www.telecharge.com/Contact-Us

Were glad you asked! Similar to Super Bowls in the past, all tickets will be hard stock. Hard stock tickets are physical tickets that cannot be sent or received electronically.

SeatGeek has a fulfillment center near the stadium for customers to pick up their Super Bowl tickets. Once your order is confirmed, youll receive an email with the exact information needed to collect your tickets on the big day.

To pick up your tickets, you will need to present a valid government-issued ID. The name on the ID must match the name associated with the SeatGeek account used to place the order. To provide the utmost security for our customers tickets, we will be strictly enforcing this policy.

Have any questions about your order? Feel free to contact us immediately.

Two-factor authentication, or 2FA, is an extra layer of protection you can enable to keep your SeatGeek account more secure.

Once you enable 2FA, you'll need your phone with you in order to log into your account. After you enter your password, you'll be prompted for a verification code, which is obtained via SMS or an authentication app. Once you enter that code, you'll be logged in and anyone trying to fraudulently access your account will be kept out!

Why should I enable two-factor authentication on my account?

The tickets you have in your SeatGeek account are valuable, and we want to help you keep them as safe as possible. Two-factor authentication (2FA) is significantly more secure than just a password. A password can be shared, or stolen. With 2FA enabled, you have multiple layers of security: something you know (your password), plus something you have (your one-time password (OTP), which is sent to you via SMS or authentication app when you try to sign in).

How do I enable two-factor authentication on my account?

You can enable 2FA on your SeatGeek account from the desktop website, in the Security tab of your account settings. Once you enable 2FA, it will prompt you for a 2FA verification code when logging in from anywhere: desktop, mobile web, the SeatGeek iPhone app, and the SeatGeek Android app. However, you currently can only update your security settings on the desktop site.

Which method should I use? 2FA via SMS or an authentication app?

You have two options when it comes to 2FA: SMS or an authentication app. If you choose SMS, your 2FA verification code will be sent to your phone via SMS when you attempt to sign into SeatGeek. If you choose to use an authentication app, you will need to download an authentication app that supports time-based one-time passwords (TOTP), such as Google Authenticator or Authy. An app will allow you to scan a QR code to set up 2FA, and then will show a new verification code whenever you open the app.

What happens if I lose my phone? How do I access my account?

If you lose access to your phone and can't retrieve your 2FA verification code, you can use your backup code to emergency disable2FA. You will be prompted to download your backup code when you enable 2FA - it is very important to download and keep this code in a safe place. We suggest that you print your backup code out and keep it in a secure location so you never lose access to your account. If you do ever find yourself locked out of your account, please contact us.