Securitas Security Services USA Employee Reviews
Out of 819 Securitas Security Services USA employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Securitas Security Services USA improve their work culture. The HR team, with 78% positive reviews, reports the best experience at Securitas Security Services USA compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Better pay and benefits. They need to get better at aknowledging good workers
Review from Customer Support Dept
Earn their pay and respect our security guards. Stop looking down at us.
Communication is horrible and they dont do enough during investigations
taking care of the ones that are doing the work every day and night.
Taking accountability for their actions an consequences
Why do you feel undervalued and what would make you feel better about your compensation?
THE NUMBER OF THINGS WE HAVE TO GO THROUGH & DEAL WITH, A PAY INCREASE SHOULD BE A CONVERSATION & PRIORITY.
One small raise in over four years will make anyone feel undervalued. A significant increase in wage would make most people feel better.
Because other companies that are smaller pay better and offer paid health insurance. And PTO . They don't appreciate the faithful workers staying with them throughout the years. They compensate new employees better than the employees they been having for years
Review from Customer Support Dept
Supervisor need to submit payoll accurately. quit taking our money out of our paychecks that we did not authorize to be taken..
I have a good position there. And it got taken away from me not even a chance. I only been in for 7 months did not get much training
What do your coworkers need to improve and how could you work together better?
My coworkers are fine, its just management thinking they're too good for us
They should have better communication
Review from Customer Support Dept
Learn their responsiblites and actually care about the job.
They hire just about anyone
I think if the supervisors held them accountable for stuff. The sites would run much better. You can always br friends in business
What needs to change to make the company culture better?
LESS MICROMANAGEMENT, MORE COMMUNICATION, LESS NEGATIVITY, LESS DEMANDS, LESS FORCING US TO WORK OT IF WE CAN'T IT SHOUD BE VOLUNTARY ALSO, 5 PTO DAYS A YEAR IS REDICULOUS, OUR PTO GETS USED WITHOUT REQUESTING IT. WE DON'T HAVE A CHOICE HERE.
Again, communication and making sure the people they hire are competent at their job
If a supervisor is making everyone uncomfortable you should talk to them or remove them.
Making sure employees are paid properly and in a timely manner
Straight speak. One time we were told, you work for us, not the site personnel, then, why didn't you do what the site personnel tell you!
What would you improve about your company's interview process?
talk with them and actually do a background check as well as a refence check.
There wasn't one. I was hired via email/ text. Never told of the benefits, or lack thereof, Didn't know anything.
Review from Customer Support Dept
Better background checks and pay more for experience.
Review from Operations Dept
better selection focus on quality and skills
Review from Customer Support Dept
They are not dering the value if the employee
What's going wrong and how can it be improved?
Better uniforms, better replacement of equipment they are not quality uniforms. They are cheap
Review from Customer Support Dept
We need to provide good and competitive pay to attract good employees. You can make more at Mc Donalds
Better Pay Better health care Better Management Better Office personal More Support for their workers
Leadership is lacking tremendously. Benefits could be at least reasonable.
Office doesn't got things together
What would you most like to see improved at your company?
Better leadership, new opportunity to grow up and learn, fair amount of hours and shifts
Compensation for the years committed .
Review from Customer Support Dept
hiring more qualified officers than just a body
change of Leadership