Securitas Security Services USA Employee Reviews
Out of 819 Securitas Security Services USA employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Securitas Security Services USA improve their work culture. The HR team, with 78% positive reviews, reports the best experience at Securitas Security Services USA compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
That they do there best to ensure that we are safe and and accommodate us according to the company regulations. the kind and respectful attitude the exemplify.
Review from Customer Support Dept
The work they all put in its incredible
Our team at this site is AMAZING, FUN and have made lifelong friends. Company doesn't treat us well as far as benefits-haven't had any health insurance since I started working for them 8 years ago-I stay because of our crew-they can count on me and I can count on them for support.
Was very receptive of my ideas
I haven't had as much interaction with them to fully understand all they do or don't do for us.
What does the leadership team need to get better at?
Better pay and benefits. They need to get better at aknowledging good workers
Review from Customer Support Dept
Earn their pay and respect our security guards. Stop looking down at us.
Communication is horrible and they dont do enough during investigations
taking care of the ones that are doing the work every day and night.
Taking accountability for their actions an consequences
What is the best part about your compensation package?
The pay that was raised from 18.50/hr to 23/hr according to DHMF switching to union that Securitas deemed it necessary to raise the pay for non-DHMF employees.
Review from Customer Support Dept
salary is good for work done
I don't get one, I don't know.
health, 401k, weekly wages, PTO
Monthly comissions and weekly pay. Could be about 10k more though
Why do you feel undervalued and what would make you feel better about your compensation?
THE NUMBER OF THINGS WE HAVE TO GO THROUGH & DEAL WITH, A PAY INCREASE SHOULD BE A CONVERSATION & PRIORITY.
One small raise in over four years will make anyone feel undervalued. A significant increase in wage would make most people feel better.
Because other companies that are smaller pay better and offer paid health insurance. And PTO . They don't appreciate the faithful workers staying with them throughout the years. They compensate new employees better than the employees they been having for years
Review from Customer Support Dept
Supervisor need to submit payoll accurately. quit taking our money out of our paychecks that we did not authorize to be taken..
I have a good position there. And it got taken away from me not even a chance. I only been in for 7 months did not get much training
What are some of the best things about your team?
they believe in each other.
That if i have an issue personal or work related they are their for me in anyway possible.
Review from Customer Support Dept
WE WORK TOGETHER AS ONE & WE ARE TEAM PLAYERS.
Everyone is polite and respectful to each other. Our captain is honestly the best boss I've ever had.
Working as a team together
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
My coworkers are fine, its just management thinking they're too good for us
They should have better communication
Review from Customer Support Dept
Learn their responsiblites and actually care about the job.
They hire just about anyone
I think if the supervisors held them accountable for stuff. The sites would run much better. You can always br friends in business
What is most positive about the culture and environment at your company?
the contracted people we're responsible to keep safe and protect.
That the employees of DHMF are always nice and respectful. Its definitely a plus in that area.
Review from Customer Support Dept
Its positive at the client site
We are contracted at a site that is very friendly and we feel like employees of the company instead of contract workers.
The ability to interact with team members.
What needs to change to make the company culture better?
LESS MICROMANAGEMENT, MORE COMMUNICATION, LESS NEGATIVITY, LESS DEMANDS, LESS FORCING US TO WORK OT IF WE CAN'T IT SHOUD BE VOLUNTARY ALSO, 5 PTO DAYS A YEAR IS REDICULOUS, OUR PTO GETS USED WITHOUT REQUESTING IT. WE DON'T HAVE A CHOICE HERE.
Again, communication and making sure the people they hire are competent at their job
If a supervisor is making everyone uncomfortable you should talk to them or remove them.
Making sure employees are paid properly and in a timely manner
Straight speak. One time we were told, you work for us, not the site personnel, then, why didn't you do what the site personnel tell you!
What did you like most about the interview process?
I spoke with an actual manager and he answered my concerns.
Review from Operations Dept
That it was thorough and long.
Review from Customer Support Dept
It was streamlined and efficient.
I applied in person and before I even finished the application, I was hired. Just like that!
They give you false information on benefits and pay
Review from Customer Support Dept
What would you improve about your company's interview process?
talk with them and actually do a background check as well as a refence check.
There wasn't one. I was hired via email/ text. Never told of the benefits, or lack thereof, Didn't know anything.
Review from Customer Support Dept
Better background checks and pay more for experience.
Review from Operations Dept
better selection focus on quality and skills
Review from Customer Support Dept
They are not dering the value if the employee
What makes you most happy at work?
When my shift is over, it is quitting timwe.
Review from Operations Dept
That its easy and being able to interact with the costumers.
Review from Customer Support Dept
When cameras are functioning as they should without having to reboot or buffering.
The people met during the worst times. Our values can be shown when possible.
Having a steady job and when I am respected and acknowledged as being a significant member of this team. It happens too infrequently.
What's going wrong and how can it be improved?
Better uniforms, better replacement of equipment they are not quality uniforms. They are cheap
Review from Customer Support Dept
We need to provide good and competitive pay to attract good employees. You can make more at Mc Donalds
Better Pay Better health care Better Management Better Office personal More Support for their workers
Leadership is lacking tremendously. Benefits could be at least reasonable.
Office doesn't got things together
What do you like best about your company?
The uniforms are provided free.
Review from Customer Support Dept
Overtime is wonderful staff can be friendly
What would you most like to see improved at your company?
Better leadership, new opportunity to grow up and learn, fair amount of hours and shifts
Compensation for the years committed .
Review from Customer Support Dept
hiring more qualified officers than just a body
change of Leadership