SEEK FAQs

Sign in to your account, then click your name at the top right of the page, then select Settings. Click Delete my account at the bottom of the page. Please note that you can only delete an account from a PC thiscan'tbe done via our mobile app.

What if Ican'tsign in?

If you no longer have access to your account - please email [email protected] and in the subject line write *Delete my registration with SEEK*. Please provide the email address/es of the accounts you wish to delete.

Fill in this form to let us know what is going on. Be sure to include as much information about the issue as you can, including: your operating system, web browser and version, anti-virus software you have installed and the page that you encountered the error on.

Click Forgot password? (on the sign in page), type your email address and we'll email you a link to reset your password.You should receive the link within a couple of minutes. Check your spam or junk folder if you don't see the email in your inbox. And be sure to click the link as soon as you receive it - it's only valid for 24 hours.

If you click the Forgot password? link more than once, we automatically expire any previous links that we sent you. So, if you get a link expired message, check your inbox for the most recent email from us.

If the link on your most recent reset email is still sending you to a Link Expired page, try clearing your browser cache using these instructions. And if that doesnt work, send us a message using this form and well get back to you within 2 business days.

If you enter an incorrect password twice, you will be locked out of your account for 30 minutes. However, it will automatically unlock after 30 minutes.

Still having trouble?

Try clearing your browser cache using these instructions. And if that doesnt work, send us a message using this form and well get back to you within 2 business days.

Certsy is a highly secure online verification platform that helps job seekers to stand out on SEEK. You can verify the following credentials with Certsy (more coming soon):

your Right to Work in Australia

your Australian Driver's Licence.

When you have verified a credential, you can choose to share the result with SEEK in order to help your current and future applications stand out to employers.

Verifying upfront means that Certsy can vouch for the claims you make on SEEK, for example, that you have a valid Australian driver's licence, or the right to work in Australia. This can give employers extra confidence in shortlisting you.

Find out more about Certsy here.

If you are an administrator of your account, you can add, update or remove additional users.

To add a new user:

First, sign in to your account as an administrator

Click your business name at the top right of the page

Select Users and click the Create new user button

Add the new users email address and full name, then select their access permission. This sends an activation link via email to the new user. The activation link expires after 6 hours, but you can re-send it to the user if it expires.

To update a user:

First, sign in to your account as an administrator

Click your business name at the top right of the page

Select Users and click the name of the user you want to update

Adjust the user's permissions e.g. change their access to post jobs, or add them as an administrator. Please note, you can only have two administrators per account.

To remove a user:

First, sign in to your account as an administrator

Click your business name at the top right of the page

Select Users and click the small X symbol on the right-hand side of the user you want to remove.This user will no longer have access to this account.

We send your application and attachments directly to the advertiser. Unfortunately, wedon'ttake any further part in the recruitment process. If you want to check your application or ask further questions, it's best to contact the advertiser directly.

To cancel your JobMail, sign in to your account and click your name at the top right of the page. Now click Saved Searches. From here, un-tick Email me new jobs next to the Saved Search you wish to turn off. You can also select Delete to remove both the JobMail email and saved search.

Alternatively, you can unsubscribe by opening your JobMail, scrolling to the end of the email and clicking the Unsubscribe link. If you have multiple Saved Searches, you may be receiving a JobMail for each Saved Search and will need to unsubscribe from each one. For example, if you have 2 saved searches, one for Accounting jobs in Melbourne, and one for Accounting jobs in Sydney, you will receive two JobMails each day. Therefore, you will need to unsubscribe from both JobMails.

SEEK Classic ads will now be variably priced based on a number of factors including candidate availability, location youre hiring in and average salary for the role.

Previously, all SEEK Classic ads cost the same, regardless of the role you were looking to fill. For example, the price of a job ad was the same whether you were searching for an Engineer or Call Centre Operator.

Now, the price you pay for a Classic ad will vary, reflecting a number of factors, including the availability of candidates and the location youre hiring in.

This means that we may be lowering the prices for roles where there is high candidate availability in the location youre hiring in.

In turn, if you are looking to hire for a role where there is low availability of candidates in the location youre hiring in, the price of your Classic ad may be higher.

This also means that the price of a Classic ad for the same role in the same location may vary at different points in time, as candidate availability varies.

You can still upgrade to StandOut ads by paying an additional fixed fee on top of the variable Classic ad price.

Right now, these changes apply only to customers on subscription contracts.

Ad pack and casual purchasers will transition at a later date in 2020.

There is no way to hide your profile from a particular person or employer, however you can choose the level of information you would like to share by selecting the privacy setting that best meets your needs. Please note that this privacy setting will apply to all potential employers. We recommend approaching your SEEK profile like an online profile that showcases your skills and qualifications even when youre not actively looking for a new role.

The Profile Visibility setting controls who can see your profile. You can choose between three privacy settings:

Standard is what we recommend. This means that Employers can view your profile and resum and can contact you directly or via SEEK with job opportunities.

Limited means that Employers can view your profile, but not your resum and can only contact you via SEEK.

Hidden means that Employerscan'tview your profile, resum or contact you with job opportunities.

Check out this video that explains the privacy settings in more detail.

While you can edit the name and other personal information on your account, you can't change your email address.

However, if you do need to use a different email address, your account administrator can:

Add your new email address as a new user

Remove the old email address from the account.

Check out the Add Users article for a more detailed explanation of how to manage users on your SEEK account.

Working in Australia

Before you travel to Australia, make sure you have the right visa to match the work you will be doing. Did you know there are over 30 visa options for people wanting to work in Australia? Read more here, where we answer 10 common questions about working in Australia.

Working in New Zealand

If you are coming to New Zealand to work, you need the right visa. Did you know that its likely you will need a job offer or a job before you can apply for a resident or temporary work visa? Read more here, where we answer 10 common questions about working in New Zealand.

Sign in to your account, click your name at the top right of the page, and select Settings. Click Change Password to change your password. Click Change Email to change your email address.

Many of the advertisers on SEEK have their own websites, so it can pay to search for the advertisers contact details using a search engine.

SEEK doesnt play any role in the recruitment process other than to connect jobseekers with advertisers. When you apply for a job on the SEEK site your application is sent directly to the advertiser. For this reason, you will need to contact the advertiser directly to withdraw your application.

You can upload a logo to use on your job ads, by clicking your business name at the top right of the page and selecting Logos. Next, click Upload logo at the top left of the page and select the file you want to upload. We accept files up to 2MB in size and the image must be in .jpg, .gif, .png, or .bmp format.

To manage your SEEK resums, please sign in to your account and head to the Profile tab, then scroll down to the resum section. Looking for a professionally-designed resume template? Download one here.

Did you know you can also create a resume from your profile? See the instructions below.

To create a resum from your profile

Click the Create resum button at the top of your Profile page to create a resum (Word document) from your profile. Please note, you may be prompted for any required information that is missing. Once its created we automatically add it to theresum section of your profile. Click the resume name (which displays the label 'Created from profile') to either open or download it.

To edit a resum

Click the resum hyperlink and follow the prompts to download your resum. You can then open the file in another program to edit/make changes.

To add a resum

If you have not uploaded a resum previously, click Add resum and select Browse. Locate and attach your resum or drag and drop it into the resum box. Click Done when youre finished uploading.

If you have uploaded a resum previously, click Add or manage resums and select Browse. Locate and attach your resum or drag and drop it into the resum box. Click Done when youre finished uploading.

Your resum is now uploaded, making it easier to apply for jobs on desktop and mobile!

Please note: Add up to 10 resums. Accepted file types: Microsoft Word (.doc or .docx), Adobe PDF (.pdf) or text file (.txt or .rtf). 2MB file size limit.

To delete a resum

Make sure you select the correct resum you wish to delete, as the action is permanent andcan'tbe undone.

To delete a resum, click Add or manage resums and click Delete (the bin icon) to the right of your saved resum. Click Delete to confirm. This will remove the selected resum from your SEEK account.

We know waiting to hear how your application is progressing can be hard, especially if youdon'tknow whether or when youll hear back. Thats why we send you updates wherever possible, to help provide you with an indication of the status of your application. No matter what the outcome of your application, theres plenty you can do in the meantime to help set yourself up for success, which is why we also provide you with feedback and insights to help you with your job search and future applications.

See below some common updates*:

Email subject

Description

Your application has been submitted

We have sent your application directly to the advertiser. If you have questions about your application status, it's best to contact the advertiser directly.

Application update for <job title>

SEEK provides employers with tools that allow them to review and manage job applications. In this case, the employer has selected an option that indicates your application is unlikely to progress further.

Job is no longer advertised

The job you have applied for is no longer being advertised. This could mean the job has been filled its best to contact the employer to find out whether the opportunity is still available. Each employer has their own recruitment process so you may or may not hear back from them. We also provide you with feedback about your answers to the employer's questions as well as insights about the job.

<advertiser> has viewed your application for <job title>

SEEK provides employers with tools that allow them to review and manage job applications. We sent you this update when the employer viewed your application, so you know exactly where your application is at.

* Please note, this email may no longer be relevant if you have been offered a position or an interview with the employer.

Can SEEK tell me how my application is progressing?

At SEEK, our role is to connect people with employers. When you apply for a job on SEEK, your application is sent to - and managed directly by - the employer. For this reason, its best to get in contact with the employer directly if you wish to follow up on the status of your application, or require additional feedback.

What if the job ad doesnt contain the employers contact details?

Many of the advertisers on SEEK have their own websites, so it can pay to search for the advertisers contact details using a search engine such as Google. Or you could send them an enquiry using the cover letter free-text space on the application form (if applicable).

What next?

No matter what the outcome of your application, theres plenty you can do in the meantime to help set yourself up for success. Our expert advice will help you find, apply for, and land your next role.

Applying for jobs is easy on SEEK - all you need to do is follow the steps below:

Onceyou'vefound a job you want to apply for, click the job title and then click Apply for this job. You may be asked to sign in or register if you haven't already done so.

Fill out the required fields and upload your documents, then click Submit Application.

Please note: Some advertisers send you to their companys website to complete the application. If this occurs, you will no longer be on the SEEK website so your SEEK Profile details can't be copied across.

To start your search, head to www.seek.com.au or www.seek.co.nz and type a Keyword, select a Classification, enter a Location and finally, click the SEEK button.

Heres a few tips to help improve your search results:

use Keywords if you are searching for a specific type of job or skill. Or, you might want to include a company name in your search

use the Classification and Sub-classification fields as well as the filters (e.g. location, salary etc.)

use the listed filter above your search results and select Last 3 days or Last 7 days

save your searches, and you will receive notifications on the latest relevant jobs

find more tips on our Search Help page.

While you are writing your ad, see what it will look like by clicking the Preview button at the top right of the page. You can choose between a desktop and mobile preview, plus you have the option to print the job ad, if required. To return to your job ad, click the close button (X) at the top right-hand side of the page.

You can edit your job ad as many times as you like (its free). If youre signed in to your account, simply click the Jobs tab at the top of the page, then click the job ad name and make your changes.

If it's your first time advertising on SEEK, it can take up to 3 business hours for your ad to go live as your account needs to be verified first. Keep an eye on your inbox as our compliance team will be in touch if they need to confirm any details.

Your previous SEEK jobs are saved in your account, to access them:

Sign in to the advertiser centre

Click the Jobs tab at the top of the page

Click the Expired tab to see your old jobs.

Note: You can create a new job ad from the old one, by selecting Copy.

If this is the first ad you have posted, it takes approximately 2-3 business hours for your job ad to appear on site. During this time, we review the details you've provided. If we need further information, well contact you via the email address registered on your account. Keep an eye out for this email as a prompt reply helps speed up the review process.

We offer two payment methods for posting a job ad on SEEK. On the checkout page you can pay instantly using your credit card, or you can select the Pay by invoice option. If you select Pay by invoice, we'll email an invoice to your nominated billing email address within 24 hours of posting your ad. The payment term for invoices is 14 days. Whichever payment option you choose, your ad will be posted to SEEK at checkout.

Please visit www.seek.com.au/companies/write-a-review to leave a review. To review a company, you must sign in and then ensure you have it listed in the career history section of your SEEK profile. Every submission is captured and moderated before being published anonymously to SEEK. You can submit a review for each company you have listed in your career history.

Search for an exact phrase using quotation marks e.g. junior account. You can also use the Boolean search operators OR, AND and NOT e.g. senior developer NOT javascript.

You can improve your search results further, by using the Classification, Sub-Classification and Location fields as well as the work types and salary filters. If youre looking for the most relevant jobs choose Sorted by relevance, rather than using Sorted by date. Also, try using the listed filter, and select Last 3 days or Last 7 days. Need more help? Check out this short video to unlock the full potential of your search on SEEK.

To create your profile, sign in to your account. Now, head to the Profile tab. Well ask you to fill out some details and once you are done, simply select the appropriate privacy setting. Its that easy!

SEEK publishes job ads from employers in Australia/New Zealand and overseas but SEEK itself is not a recruiter. As a result, we are unable to provide you with personal advice. However, if youre looking for details about a specific workplace, head to Company Reviews, where you can find trusted information about companies across Australia.

Sign in to your account, then click the Profile tab. Click Edit personal details to make your changes.

Administrators of your account can review outstanding invoices by visiting Payable invoices.

Clear your browsing history following these instructions and try again. Please note that some job ads on our site take you directly to their company website to complete the application. If their website is having trouble, feel free to let us know which job, and we can contact them for you.

We support the latest versions of most common web browsers. Check your browser settings to ensure that you are using the most up-to-date version. Additionally, try clearing your browsing history following these instructions.

Working in Australia

Before you travel to Australia, make sure you have the right visa to match the work you will be doing. Did you know there are over 30 visa options for people wanting to work in Australia? Read more here, where we answer 10 common questions about working in Australia.

Working in New Zealand

If you are coming to New Zealand to work, you need the right visa. Did you know that its likely you will need a job offer or a job before you can apply for a resident or temporary work visa? Read more here, where we answer 10 common questions about working in New Zealand.

Do you see the following message Viewed status unavailable for jobs you have applied for? This message indicates that the advertiser is using external software to manage their job applications. Therefore, we can't provide you with up-to-date information on this application, such as if, or when, your resum has been viewed.

When you search on SEEK using the Where field, you can either look for a specific suburb, or a broader area. We use this location as the centre point for your results. However, depending on the type of role and location, we may show you results from nearby areas to ensure you see all the relevant opportunities.

For example, if youre searching for barista or retail assistant, you may prefer to choose a job in a specific suburb thats close to where you live. If youre searching for accountant or software developer, you may be willing to travel further. In addition, job seekers in rural areas tend to travel further than those in metropolitan areas. We may also look at local geographical features, such as crossing the harbour in Sydney or Auckland. So, to maximise your chance of seeing a relevant opportunity, we may expand your search area to include surrounding metropolitan or regional areas.

If your visibility is set to Standard, employers can either contact you via the details contained within your resum or send a message via SEEK inviting you to view the job opportunity. If your visibility is set to Limited, employers can send a message via SEEK. Employers cannot contact you if your profile visibility is Hidden.

Watch the video below to learn more about your visibility or privacy options.

JobMail is sent to you whenever new job ads matching your Saved Searches are listed. Sometimes your email provider can mark your JobMail as spam and you may never receive it. Please make sure you add [email protected] to your email account's safe list.

You can also sign in to SEEK to view jobs matching your JobMail criteria. Click your name at the top right of the page and click Saved Searches. From here, scroll down to the Saved Search you want to view and click View jobs.

A brief summary of why an employer should hire you. Fill in as many details as you can about your career history along with your skills and qualifications. If you have limited experience, add your work experience or volunteer work. (If youre looking for your first job, check out this article.)

Weve created some useful tips to help you fill out your profile and stand out from the crowd:

How to write a stand out SEEK Profile

Employers want to see THIS in your profile

How your SEEK Profile could land you a job

Certsy is authorised to access several government systems to verify personal information and identity documents. Currently these include VEVO for visa information and DVS for government issued identity documents. Find more information about the Authorities that Certsy uses to verify your data, from Certsys Authority FAQs.

Yes, your review will be anonymous and no identifiable information will be provided by SEEK in your review.

Whether you choose to verify your credentials with Certsy or not, employers will still receive your SEEK job applications as normal. Certsy verification is 100% optional.

Verifying upfront means that Certsy can vouch for the claims you make on SEEK, for example, that you have a valid driver's licence, or the right to work in Australia. This can give employers extra confidence in shortlisting you over other candidates. However, if you do choose to verify, you always remain in control of what (if anything) you share through Certsy.

We take your privacy very seriously and under no circumstances do we give third parties access to resums or email addresses without your consent. Feel free to check out our privacy policy for more details.

If you have trouble accessing or using SEEK, the problem may be caused by the browser or proxy server having cached an older version of the page. To clear your cache please follow these instructions, then try again.

If that doesnt work what can I do?

At times we need more information from you to troubleshoot, like your operating system and web browser version. Please send an email to [email protected] with the details listed below.

Go to supportdetails.com

Take a screen shot, of the window that is displayed by pressing the Print Screen button its located above the delete key on most Windows keyboards (or Command-Shift-3 on a Mac).

Now press Ctrl-V to paste it into the email.

Please help us out by answering the following questions if you can:

What are you trying to do?

What anti-virus software do you have?

Have you tried using another laptop/PC? If so, did you have the same issue?

You can assign a job ad to a user that has only specific job access by editing the application email preferences in your job ad. When you allocate a notification setting to the user, they can view the job ad and candidate applications. Follow these steps to adjust the application email preferences on your job ad:

Sign in to your account and select the Jobs tab at the top of the page

Click the job ad name

Click the Edit button and go to the second page of the job ad

In the Application email preferences section at the bottom of the page, select Notify others

Select a notification preference for any user that has access to your SEEK account

Apply changes.

That's it! The job ad and all the candidates who apply will now be visible to the user when they sign in to their SEEK Employer account.

You will need to enter a salary range when creating your SEEK ad. However, you can choose to hide this information on the job ad by selecting the Hide Salary check box in the salary field.

Where we can, we will show you a salary range based on what employers who posted similar roles have entered. This is provided as a guide only.

Note: On average, job ads that display salary attract a higher number of applicants.

SEEK JobMail is an email based on your Saved Searches. If there are any jobs posted within the last 24 hours that match your Saved Search, we'll send you a JobMail. Depending on the Saved Search, you may receive it daily, weekly or monthly.

To access your Saved Searches, simply sign in, click your name at the top right of the page, and select Saved Searches from the menu.