ServiceMax Employee Reviews
Out of 49 ServiceMax employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping ServiceMax improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Nothing I can think of, Product leader is outstanding and new CHRO has promise but the rest are terrible leaders.
Passion to accelerate the business
Know how to inspire and stay focused; passion
Engaged, energized and willing to roll up sleeves.
Transparent and driven. Good human beings and great at business.
What does the leadership team need to get better at?
Current Directors/ Senior directors promoted to the positions ,because they know someone at top level . Suggestions : "Replace current directors ( Prod dev / IT / Cloud) with Technically knowledge candidates" "Sell it to Salesforce and replace the top level engineering heads"
Management and honesty and behaving like adults
What is the best part about your compensation package?
Base salary and bonus plan
bonus is the best part
Compensation package is competitive and benefit are pretty good.
Compensation is competitive but CEO has been promising equity for over a year and can't deliver, if his mouth is moving, he's lying.
Fairly compared to peer industry
Why do you feel undervalued and what would make you feel better about your compensation?
Equity participation. To get a promotion or raise, one often has to leave the company and then come back.
What are some of the best things about your team?
Most of the people are good , except the heads.
My immediate is fantastic and in general the non-executive staff is great. There are several VPs that aren't effective but the problem is at the top.
Aligned with business goal. Motivated.
Truly passionate about customers and solutions. In all areas except account management, it is a true win together mentality
We wintogether and are really customer obsessed. Everyone tries best to row in same direction. Leadership helps with clarity.
What do your coworkers need to improve and how could you work together better?
Less gossip and more action. This is work, not high school with extracurricular activities for your useless segregating and political groups.
What is most positive about the culture and environment at your company?
The moderate amount of work done
Competitive, business focused. Opportunities to contribute
Below the VP level, we understand the objectives and everyone pitches in to achieve them. We are often understaffed and don't always have the right tools, yet the teams works tirelessly for our customers and to help each other.
It feels like a team. And now we feel like a winning team. A lot to do but something is changing.
What needs to change to make the company culture better?
Eliminate nepotism and disingenuous compliments.
What did you like most about the interview process?
Interviews were cross functional and with executive team
It was several years ago, a totally different company now.
Process to not make biased decision
Too long ago to be relevant. So much has changed in how we look at our business and our roles
A bunch of questions and insights needed.
What would you improve about your company's interview process?
More structure and transparency with an engaged recruiter
What makes you most happy at work?
Winning deals and making customer satisfied about their decision
The work I do and the people I do it with. I work to stay away from the toxic people and departments as much as possible.
Our customers truly are amazing.
The people and our CEO.
What's going wrong and how can it be improved?
I already explained whats going on thats bad and how it needs to be CORRECTED which would be improvement
Sell the company to Salesforce where there are real executives.
Effective leaders and executives rather than oblivious bosses
What do you like best about your company?
There aren't any Outlook reviews of ServiceMax yet.
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What would you most like to see improved at your company?
Processes and alignment on communication