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ServiceMax Claimed Company
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses. read more
ServiceMax Company Culture
ServiceMax Culture
This score is derived from employee ratings & reviews2.9/5
ServiceMax's Overall Culture is rated C-
Top Rated Culture Dimensions
Compensation
B-Team
B-Diversity
C+Manager
C+Perks & Benefits
C+ServiceMax CEO
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Neil Barua
65 /100
See More
Diversity at ServiceMax
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at ServiceMax have rated Team, Meetings, and CEO Rating as the highest categories they have scored
Women at ServiceMax
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterServiceMax eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
-7
ServiceMax employees are -7% more likely to recommend ServiceMax as a great place to work
| 35% | Promoters |
|---|---|
| 23% | Passives |
| 42% | Detractors |
Working at ServiceMax
Working at ServiceMax is rated below average by 36 employees, across various culture dimensions. ServiceMax employees rate Compensation highest among all categories, and think that Office Culture and Environment have the most room for improvement, putting ServiceMax’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in San Francisco. See below in detail how working at ServiceMax was rated by employees.
Overall Company Culture at ServiceMax
C-
Overall Company Culture at ServiceMax is rated C-
Last updated months ago
Bottom
30%
ServiceMax ranks in the Bottom 30% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterServiceMax Employee Reviews
Out of 49 ServiceMax employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping ServiceMax improve their work culture.
| Positive Reviews | 74% |
|---|---|
| Constructive Feedback | 26% |
Positive Reviews From ServiceMax Employees
- What is most positive about the culture and environment at your company?The moderate amount of work done
- What is the best part about your compensation package?Base salary and bonus plan
- What are some of the best things about your team?Most of the people are good , except the heads.
Constructive Feedback From ServiceMax Employees
- What's going wrong and how can it be improved?I already explained whats going on thats bad and how it needs to be CORRECTED which would be improvement
- What does the leadership team need to get better at?Current Directors/ Senior directors promoted to the positions ,because they know someone at top level . Suggestions : "Replace current directors ( Prod dev / IT / Cloud) with Technically knowledge candidates" "Sell it to Salesforce and replace the top level engineering heads"
- What does the leadership team need to get better at?Management and honesty and behaving like adults
ServiceMax Company Information
ServiceMax Company Overview
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
ServiceMax Mission, Vision & Values
ServiceMax Mission & Values
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software.
| Headquarter | 4450 Rosewood Drive, Suite 200 Pleasanton, CA 94588 United States of America |
|---|---|
| Website | www.servicemax.com |
| Founding Date | 2007 |
| Tel | 18007564960 |
| Company Status | Private |
ServiceMax Competitors
ServiceMax competitors include ServiceNow, ClickSoftware, and Magento. ServiceMax ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how ServiceMax compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
ServiceMax Employees
36 employees at ServiceMax have reviewed ServiceMax across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 36 ServiceMax employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ServiceMax are generally satisfied with their total compensation at ServiceMax, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ServiceMax are pleased with their team. 36 Participants grade the quality of their coworkers a B-. The majority believe the meetings at ServiceMax are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ServiceMax believe the environment at ServiceMax is positive. Most Participants believe the pace of work at ServiceMax is comfortably fast. About 62% of the employees at ServiceMax work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at ServiceMax are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining ServiceMax - Employee Onboarding
The prevailing opinion from employees about joining ServiceMax is that the company was prepared on their first day. ServiceMax employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ServiceMax KPIs and OKRs
At ServiceMax 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of ServiceMax's KPIs and OKRs is essential for its success. Out of 4 ServiceMax employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
ServiceMax CEO & Leadership
ServiceMax CEO - Neil Barua
65 /100
Neil’s approval rate is lower compared to CEOs at similar sized companies, putting Neil in the Bottom 40% of all CEOs of similar-sized companies on Comparably, and in the Bottom 30% compared to CEOs of all other companies in San Francisco. Neil Barua’s employees rank ServiceMax in the Top 40% for Compensation, in the Top 40% for Team, and in the Top 50% for Manager. When compared to ServiceMax’s competitors, Neil Barua ranks below both ClickSoftware CEO Tom Heiser and Magento CEO Mark Lavelle.
ServiceMax Leadership
The ServiceMax Executive Team is rated a “D+” and led by CEO Neil Barua, Vice President of Corporate Marketing Liz Carter, and Vice President Sales North America Pete Salgado
Neil Barua CEO / President
Neil Barua serves as the CEO / President of ServiceMax.
Liz Carter Vice President of Corporate Marketing
Liz Carter serves as the Vice President of Corporate Marketing of ServiceMax.
Pete Salgado Vice President Sales North America
Pete Salgado serves as the Vice President Sales North America of ServiceMax.
Jennifer Brandenburg Vice President, WW Inside Sales
Jennifer Brandenburg serves as the Vice President, WW Inside Sales of ServiceMax.
Wendy Yeager VP Commercial Operations
Wendy Yeager serves as the VP Commercial Operations of ServiceMax.
Lubor Ptacek VP Product Marketing
Lubor Ptacek serves as the VP Product Marketing of ServiceMax.
Lloyd Lambert VP Sales - SE Region
Lloyd Lambert serves as the VP Sales - SE Region of ServiceMax.
Chris Thompson VP, Operations & Enablement
Chris Thompson serves as the VP, Operations & Enablement of ServiceMax.
Shao Fang VP, Software Engineering
Shao Fang serves as the VP, Software Engineering of ServiceMax.
ServiceMax Salaries
How much does ServiceMax pay?
How much do people at ServiceMax get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ServiceMax is $130,913, or $62 per hour, while the estimated median salary is $151,397, or $72 per hour.
At ServiceMax, the highest paid job is a General Counsel at $301,017 annually and the lowest is an Admin Assistant at $44,774 annually. Average ServiceMax salaries by department include: Design at $109,739, HR at $113,060, Customer Support at $76,113, and Operations at $117,761. Half of ServiceMax salaries are above $151,397.
20 employees at ServiceMax rank their Compensation in the Top 40% of similar sized companies in the US (based on 62 ratings) while 20 employees at ServiceMax rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 24 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $79k | $79k | 1st Percentile |
20th Percentile $114k | $114k | 20th Percentile |
40th Percentile $150k | $150k | 40th Percentile |
60th Percentile $215k | $215k | 60th Percentile |
80th Percentile $284k | $284k | 80th Percentile |
100th Percentile $360k | $360k | 100th Percentile |
$130,913*
Average Compensation
$151,397*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ServiceMax Salaries by Department
Diversity & Inclusion at ServiceMax
Diverse employees at ServiceMax score the company 71/100 across various culture categories, placing ServiceMax in the Top 50% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ServiceMax across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
ServiceMax Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
ServiceMax PTO
ServiceMax's PTO and Vacation policy typically gives unlimited days off a year. ServiceMax's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
ServiceMax Careers
ServiceMax Jobs
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Overview of Candidates Interested in ServiceMax on Comparably
Candidates By Department
All Industries | 20% | |
|---|---|---|
Executive | 20% | |
Engineering | 20% | |
Product | 20% | |
Sales | 20% |
Candidates By Location
San Francisco | 40% | |
|---|---|---|
Pleasanton | 20% | |
Seattle | 20% | |
Charlotte | 20% |
Frequently Asked Questions regarding ServiceMax
What is ServiceMax address?
ServiceMax location is at 4450 Rosewood Drive, Suite 200
Who is the CEO of ServiceMax?
ServiceMax CEO is Neil Barua, their score by employees is 65
What is ServiceMax eNPS?
The eNPS for ServiceMax is -7
What is the salary for Admin Assistant in ServiceMax?
Admin Assistant average salary in the US is 45k
What are the salaries in the HR in ServiceMax?
The average salaries for HR in ServiceMax is 113k
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