Shake Shack is a modern day "roadside" burger stand known for its all-natural burgers read more

EMPLOYEE PARTICIPANTS: 575

TOTAL RATINGS: 3841

CEO: Randy Garutti

eNPS at Shake Shack

Shake Shack's Employee Net Promoter Score (eNPS) is -40, as rated by 470 employees. Employee Net Promoter Score tracks Shake Shack employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Shake Shack to a friend? Today, 22% of Shake Shack employees would encourage their friends to become coworkers, whereas 16% are neutral and 62% would not recommend working at Shake Shack to their friends.

Last updated 12 days ago.

Where This Score Ranks Shake Shack's eNPS

BOTTOM
20%
In the Bottom 20% of 2039 Similar Sized Companies on Comparably
BOTTOM
20%
In the Bottom 20% of 604 Nearby Companies in New York
2nd
2nd place versus 4 competitors rated on Comparably

-40

Feb

-40

Apr

-40

Jun

-40

Aug

-40

Oct

-40

Jan

Promoters
Passives
Detractors

Who Ranks Shake Shack's eNPS the Highest?

Tenure - 1 to 2 Years 34/100

Ethnicity - Other 25/100

Experience - Entry Level 20/100

Who Ranks Shake Shack's eNPS the Lowest?

Department - Customer Success -80/100

Department - Operations -67/100

Ethnicity - African American/Black -55/100

Shake Shack eNPS At a Glance

Shake Shack employees are less likely to recommend Shake Shack as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Employees who have been at the company 1 to 2 Years and employees with Entry Level experience provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Shake Shack to a friend?” Based on 470 ratings, Shake Shack ranks 2nd place versus its 4 competitors and is right below In-N-Out Burger.

Compared to other companies in New York, Shake Shack falls into the Bottom 20% of 604 companies. The last rating was provided 12 days ago.