Shake Shack is a modern day "roadside" burger stand known for its all-natural burgers read more
Shake Shack Company Culture
Shake Shack Culture
This score is derived from employee ratings & reviews2.6/5
Shake Shack's Overall Culture is rated D
Top Rated Culture Dimensions
Gender
BDiversity
C+Environment
CProfessional Development
COffice Culture
C-Shake Shack CEO
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Randy Garutti
60 /100
See More
Diversity at Shake Shack
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at Shake Shack have rated Environment, CEO Rating, and Team as the highest categories they have scored
Women at Shake Shack
Top 35%Top 35% of Similar Size Companies on Comparably
B
Women at Shake Shack have rated Outlook, Environment, and Team as the highest categories they have scored
Shake Shack eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Recommend to a Friend?
-40
Shake Shack employees are -40% more likely to recommend Shake Shack as a great place to work
| 22% | Promoters |
|---|---|
| 16% | Passives |
| 62% | Detractors |
Working at Shake Shack
Working at Shake Shack is rated below average by 575 employees, across various culture dimensions. Shake Shack employees rate Environment highest among all categories, and think that Manager and Team have the most room for improvement, putting Shake Shack’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in New York. See below in detail how working at Shake Shack was rated by employees.
Overall Company Culture at Shake Shack
D
Overall Company Culture at Shake Shack is rated D
Last updated 13 days ago
Bottom
15%
Shake Shack ranks in the Bottom 15% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Shake Shack Employee Reviews
Out of 280 Shake Shack employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Shake Shack improve their work culture.
| Positive Reviews | 66% |
|---|---|
| Constructive Feedback | 34% |
Positive Reviews From Shake Shack Employees
- What do you like best about the leadership team?The operation teams and other teams are just selfish of filling their own pockets, they treat people at ground level who are running the shack like shit.
- What do you like best about the leadership team?Not a lot to be honest
- What makes you most happy at work?I felt a moment where I belonged for once, briefly.
Constructive Feedback From Shake Shack Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Give me my check on time!
- What needs to change to make the company culture better?Everyone needs to learn how to treat people with respect and kindness
- What does the leadership team need to get better at?Listening and building relationships with it's managers and leaders.
Shake Shack Company Information
Shake Shack Company Overview
Shake Shack is a modern day "roadside" burger stand known for its all-natural burgers
Shake Shack Mission, Vision & Values
Shake Shack Mission & Values
Stand for Something Good
| Headquarter | New York City, NY United States of America |
|---|---|
| Website | www.shakeshack.com/ |
| Founding Date | 2004 |
| Tel | +1 646-237-5039 |
| Company Status | Public |
| Stock | SHAK |
Shake Shack Competitors
Shake Shack competitors include In-N-Out Burger, Subway, Smashburger, and Steak n Shake. Shake Shack ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Shake Shack compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Shake Shack Employees
575 employees at Shake Shack have reviewed Shake Shack across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 13 days ago.
Overall, the 575 Shake Shack employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Shake Shack are mostly dissatisfied with their total compensation at Shake Shack, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Shake Shack are mostly dissatisfied with their team. 575 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at Shake Shack are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Shake Shack believe the environment at Shake Shack is negative. Most Participants believe the pace of work at Shake Shack is extremely fast. About 75% of the employees at Shake Shack work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Shake Shack are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Shake Shack - Employee Onboarding
The prevailing opinion from employees about joining Shake Shack is that the company was unprepared on their first day. Shake Shack employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Shake Shack KPIs and OKRs
Employees’ understanding of Shake Shack's KPIs and OKRs is essential for its success. Out of 4 Shake Shack employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Shake Shack CEO & Leadership
Shake Shack CEO - Randy Garutti
60 /100
Randy’s approval rate is lower compared to CEOs at similar sized companies, putting Randy in the Bottom 25% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in New York. Randy Garutti’s employees rank Shake Shack in the Bottom 40% for Environment, in the Bottom 40% for Professional Development, and in the Bottom 35% for Office Culture. Garutti is generally unpopular with Shake Shack employees, but ranks especially low with employees in the Product department, and by employees with 1 to 3 Years experience and employees in the Customer Success department. However, employees in the Sales department have a slightly more favorable view of the CEO. When compared to Shake Shack’s competitors, Randy Garutti ranks below In-N-Out Burger CEO Lynsi Snyder.
Shake Shack Leadership
The Shake Shack Executive Team is rated a “D+” and led by CEO Randy Garutti, Chief Operating Officer Zachary Koff, and Chief Financial Officer Tara Comonte
Randy Garutti CEO / President
Randy Garutti serves as the CEO / President of Shake Shack.
Zachary Koff Chief Operating Officer
Mr. Zachary Koff, also known as Zach, has been Chief Operating Officer of Shake Shack Inc. since January 5, 2017. Mr.... read more
Tara Comonte Chief Financial Officer
Ms. Tara M. Comonte has been Chief Financial Officer of Shake Shack Inc. since June 2017. Ms. Comonte is responsible for... read more
Daniel Harris Meyer Founder & Chairman
Mr. Daniel Harris Meyer, also known as Danny, is the Founder and Co-Owner of Union Square Hospitality Group, LLC and... read more
Peggy Rubenzer Senior Vice President of People Resources
Ms. Peggy Rubenzer has been Senior Vice President of People Resources at Shake Shack Inc. since March 2015. Ms. Rubenzer... read more
Ronald Palmese Jr., Esq. Senior VP, General Counsel & Secretary
Mr. Ronald Palmese, Jr., also known as Ron, Esq. has been Senior Vice President of Shake Shack Inc. since February 21,... read more
Ron Palmese Senior VP and General Counsel
Ron Palmese serves as the Senior VP and General Counsel for Shake Shack. Ron started at Shake Shack in January of 2015.... read more
Niel Harris Interim CIO, Head of Technology
Niel Harris serves as the Interim CIO, Head of Technology for Shake Shack. Niel started at Shake Shack in May of 2018.... read more
Will Poppe Area Director
Will Poppe serves as the Area Director for Shake Shack. Will started at Shake Shack in March of 2017. Will is based in... read more
Shake Shack Salaries
How much does Shake Shack pay?
How much do people at Shake Shack get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Shake Shack is $119,200, or $57 per hour, while the estimated median salary is $114,860, or $55 per hour.
At Shake Shack, the highest paid job is a Director of Sales at $214,023 annually and the lowest is an Admin Assistant at $47,279 annually. Average Shake Shack salaries by department include: Customer Support at $80,761, Engineering at $143,037, Product at $162,906, and Operations at $83,350. Half of Shake Shack salaries are above $114,860.
202 employees at Shake Shack rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 598 ratings) while 195 employees at Shake Shack rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 197 ratings).
Salaries contributed from Shake Shack employees include job titles like Senior Marketing Manager and Director of Operations. Comparably data has a total of 1 salary records from Shake Shack employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $91k | $91k | 17th Percentile |
33rd Percentile $114k | $114k | 33rd Percentile |
50th Percentile $175k | $175k | 50th Percentile |
67th Percentile $236k | $236k | 67th Percentile |
83rd Percentile $272k | $272k | 83rd Percentile |
100th Percentile $297k | $297k | 100th Percentile |
$119,200*
Average Compensation
$114,860*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Shake Shack Salaries by City
Shake Shack Salaries by Department
Diversity & Inclusion at Shake Shack
Diverse employees at Shake Shack score the company 67/100 across various culture categories, placing Shake Shack in the Top 50% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Shake Shack across various culture dimensions.
Shake Shack also recently launched its All-In initiative, a company-wide diversity and inclusion program, according to Nation’s Restaurant News. Last year, 60% of promotions within the company were awarded to women. The Human Rights Campaign awarded the burger chain a 100% score for its 2019 Corporate Equality Index assessment.,
Ranked Culture the Highest
Ranked Culture the Lowest
Shake Shack Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Shake Shack PTO
Shake Shack's PTO and Vacation policy typically gives 15-20 days off a year. Paid Time Off is Shake Shack's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Shake Shack's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Shake Shack Careers
Shake Shack Jobs
No Recent Jobs found for Shake Shack on Comparably
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H1B Visa
In 2019, Shake Shack applied for 2 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
2
Total Applied
H1B Applications Outcome
- 100% Granted (2 out of 2)
- 0% Denied ( out of 2)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 2)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 2)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Shake Shack Know You Want To Work There
Overview of Candidates Interested in Shake Shack on Comparably
Candidates By Department
Business Development | 25% | |
|---|---|---|
Engineering | 25% | |
Executive | 25% | |
All Industries | 25% |
Candidates By Location
Los Angeles | 25% | |
|---|---|---|
New York City | 25% | |
Greer | 25% | |
San Antonio | 25% |
Frequently Asked Questions regarding Shake Shack
Who is the CEO of Shake Shack?
Shake Shack CEO is Randy Garutti, their score by employees is 60
What is Shake Shack eNPS?
The eNPS for Shake Shack is -40
What is Shake Shack revenue?
Shake Shack revenue is $359M
What is the salary for Group Engineering Manager in Shake Shack?
Group Engineering Manager average salary in the US is 175k
What are the salaries in the Engineering in Shake Shack?
The average salaries for Engineering in Shake Shack is 143k
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