32
NPS Score
VS
Shake Shack
- EMPLOYEE
PARTICIPANTS - 575
- TOTAL
RATINGS
Smashburger
- EMPLOYEE
PARTICIPANTS - 288
- TOTAL
RATINGS
Shake Shack vs Smashburger
Compare Shake Shack versus Smashburger for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 575 employees and customers of Shake Shack and 288 employees and customers of Smashburger.
Shake Shack
Shake Shack's brand is ranked #285 in the list of Global Top 1000 Brands, as rated by customers of Shake Shack. Their current market cap is $4.43B.
Smashburger
Smashburger's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Smashburger. Their current valuation is $4.06B.
4/5
Product Quality
2.7/5
3.8/5
Pricing
2.4/5
4/5
Customer Service
2.4/5
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
Net Promoter Score
Winner by 76
-44
NPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
See how Shake Shack compares to its competitors
See how Smashburger compares to its competitors
Working at Shake Shack vs Working at Smashburger
60 / 100
CEO Rating
Winner by 10%
50 / 100
CEO Rating
Shake Shack
Shake Shack doesn't have enough ratings to calculate the Team Culture Ratings.
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Smashburger
Employees at Smashburger rate their CEO, Tom Ryan, 50/100. This score is 10% lower than the scores of Shake Shack's CEO, Randy Garutti. Employees in the Customer Support and Sales departments rate Tom Ryan the highest.