Shake Shack vs Smashburger | Comparably
Comparably
VS
Shake Shack
EMPLOYEE
PARTICIPANTS
578
TOTAL
RATINGS
3876
Smashburger
EMPLOYEE
PARTICIPANTS
294
TOTAL
RATINGS
2398

Shake Shack vs Smashburger

Compare Shake Shack versus Smashburger for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 578 employees and customers of Shake Shack and 294 employees and customers of Smashburger.

Shake Shack

Shake Shack's brand is ranked #285 in the list of Global Top 1000 Brands, as rated by customers of Shake Shack. Their current market cap is $4.43B.

Smashburger

Smashburger's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Smashburger. Their current valuation is $4.06B.

4/5
Product Quality
2.6/5
3.8/5
Pricing
2.4/5
3.9/5
Customer Service
2.4/5
32
NPS Score
56%Promoters
20%Passive
24%Detractors

Net Promoter Score
Winner by 76

-44
NPS Score
25%Promoters
6%Passive
69%Detractors

See how Shake Shack compares to its competitors

In-N-Out Burger
Shake
Steak n Shake
Subway
The Cheesecake Factory

See how Smashburger compares to its competitors

Freddy's Frozen Custard
Good Times Restaurants
In-N-Out Burger
Steak n Shake
Umami

Working at Shake Shack vs Working at Smashburger

Randy Garutti Shake Shack's CEO
60 / 100

CEO Rating
Winner by 10%

Tom Ryan Smashburger's CEO
Tom Ryan
50 / 100

CEO Rating

Shake Shack

Shake Shack doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Smashburger

Employees at Smashburger rate their CEO, Tom Ryan, 50/100. This score is 10% lower than the scores of Shake Shack's CEO, Randy Garutti. Employees in the Customer Support and Sales departments rate Tom Ryan the highest.

CEO Score 60
CEO Score
CEO Score 50
Overall Culture 55
Overall Culture
Overall Culture 50
-40
eNPS
-49
Gender Score 74
Gender Score
Gender Score 53
Diversity Score 67
Diversity Score
Diversity Score 49
Perk And Benefits 52
Perk And Benefits
Perk And Benefits 39
Professional Dev. 54
Professional Dev.
Professional Dev. 66

Overall Culture at Shake Shack vs Smashburger

55
/ 100
Shake Shack

Employees at Shake Shack rate their Overall Culture a 55/100, with Sales and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

50
/ 100
Smashburger

Employees at Smashburger rate their Overall Culture a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

  • Shake Shack
  • Smashburger50

Employee Net Promoter Score at Shake Shack vs Smashburger

-40
eNPS
Shake Shack
105 Promoters 22%
73 Passives 16%
295 Detractors 62%

Employee Net Promoter Score
Winner by 9%

-49
eNPS
Smashburger
48 Promoters 20%
27 Passives 11%
166 Detractors 69%
  • Shake Shack
  • Smashburger-50

Gender Score at Shake Shack vs Smashburger

74
/ 100
Shake Shack

Employees at Shake Shack rate their Gender Score a 74/100, with Sales as the department that rate their experience the highest.

Gender Score
Winner by 21%

53
/ 100
Smashburger

Employees at Smashburger rate their Gender Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

  • Shake Shack
  • Smashburger53

Diversity Score at Shake Shack vs Smashburger

67
/ 100
Shake Shack

Employees at Shake Shack rate their Diversity Score a 67/100, with Sales and Product as the two departments that rate their experience the highest.

Diversity Score
Winner by 18%

49
/ 100
Smashburger

Employees at Smashburger rate their Diversity Score a /100, with Sales and Customer Success as the two departments that rate their experience the highest.

  • Shake Shack67
  • Smashburger

Perk and Benefits Score at Shake Shack vs Smashburger

52
/ 100
Shake Shack

Employees at Shake Shack rate their Perk and Benefits Score a 52/100, with Operations and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 13%

39
/ 100
Smashburger

Employees at Smashburger rate their Perk and Benefits Score a /100, with Operations and Customer Success as the two departments that rate their experience the highest.

  • Shake Shack
  • Smashburger38

Professional Development Score at Shake Shack vs Smashburger

54
/ 100
Shake Shack

Employees at Shake Shack rate their Professional Development Score a 54/100.

66
/ 100
Smashburger

Employees at Smashburger rate their Professional Development Score a /100.

Professional Development Score
Winner by 12%

  • Shake Shack
  • Smashburger66

Leadership Culture Ratings vs Smashburger

Shake Shack
55 / 100

Leadership Culture Ratings vs Smashburger
Winner by 7%

Smashburger
48 / 100

Shake Shack rates % higher than Smashburger on Leadership Culture Ratings vs Smashburger Ratings based on looking at 1491 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Are your company's goals clear, and are you invested in them?".

  • Shake Shack
  • Smashburger48

Compensation Culture Ratings vs Smashburger

Shake Shack
54 / 100

Compensation Culture Ratings vs Smashburger
Winner by 13%

Smashburger
41 / 100

Shake Shack rates % higher than Smashburger on Compensation Culture Ratings vs Smashburger Ratings based on looking at 976 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

  • Shake Shack
  • Smashburger40

Team Culture Ratings vs Smashburger

Shake Shack
55 / 100

Team Culture Ratings vs Smashburger
Winner by 3%

Smashburger
52 / 100

Shake Shack rates % higher than Smashburger on Team Culture Ratings vs Smashburger Ratings based on looking at 788 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Are your company's meetings effective?".

  • Shake Shack
  • Smashburger52

Environment Culture Ratings vs Smashburger

Shake Shack
66 / 100

Environment Culture Ratings vs Smashburger
Winner by 4%

Smashburger
62 / 100

Shake Shack rates % higher than Smashburger on Environment Culture Ratings vs Smashburger Ratings based on looking at 687 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What needs to change to make the company culture better?".

  • Shake Shack
  • Smashburger62

Sentiment Culture Ratings vs Smashburger

Shake Shack
52 / 100

Sentiment Culture Ratings vs Smashburger
Winner by 5%

Smashburger
47 / 100

Shake Shack rates % higher than Smashburger on Sentiment Culture Ratings vs Smashburger Ratings based on looking at 1269 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "Are you typically excited about going to work each day?".

  • Shake Shack
  • Smashburger47

See how Shake Shack compares to its competitors

See how Smashburger compares to its competitors