In-N-Out Burger

EMPLOYEE PARTICIPANTS: 764

TOTAL RATINGS: 5977

Shake Shack

EMPLOYEE PARTICIPANTS: 575

TOTAL RATINGS: 3841

In-N-Out Burger vs Shake Shack

Compare In-N-Out Burger versus Shake Shack for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 764 employees and customers of In-N-Out Burger and 575 employees and customers of Shake Shack.

In-N-Out Burger

In-N-Out Burger's brand is ranked #15 in the list of Global Top 100 Brands, as rated by customers of In-N-Out Burger.

Shake Shack

Shake Shack's brand is ranked #285 in the list of Global Top 1000 Brands, as rated by customers of Shake Shack. Their current market cap is $4.43B.

4.5/5

Product Quality

4/5

4.4/5

Pricing

3.8/5

4.5/5

Customer Service

4/5

NPS Score

76%	Promoters
11%	Passive
13%	Detractors

Net Promoter Score
Winner by 31

NPS Score

56%	Promoters
20%	Passive
24%	Detractors

See how In-N-Out Burger compares to its competitors

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Luby's

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Smashburger

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See how Shake Shack compares to its competitors

The Cheesecake Factory

Working at In-N-Out Burger vs Working at Shake Shack

83 / 100

CEO Rating
Winner by 23%

Randy Garutti

60 / 100

CEO Rating

In-N-Out Burger

In-N-Out Burger doesn't have enough ratings to calculate the Team Culture Ratings.

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Shake Shack

Employees at Shake Shack rate their CEO, Randy Garutti, 60/100. This score is 23% lower than the scores of In-N-Out Burger's CEO, Lynsi Snyder. Employees in the Sales and Operations departments rate Randy Garutti the highest.

CEO Score 83

CEO Score

CEO Score 60

Overall Culture 81

Overall Culture

Overall Culture 55

eNPS

-40

Gender Score 77

Gender Score

Gender Score 74

Diversity Score 73

Diversity Score

Diversity Score 67

Perk And Benefits 81

Perk And Benefits

Perk And Benefits 53

Professional Dev. 70

Professional Dev.

Professional Dev. 60

Overall Culture at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Overall Culture a 81/100, with Admin and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 26%

/ 100

Shake Shack

Employees at Shake Shack rate their Overall Culture a /100, with Sales and Product as the two departments that rate their experience the highest.

In-N-Out Burger81
Shake Shack

Employee Net Promoter Score at In-N-Out Burger vs Shake Shack

eNPS

In-N-Out Burger

372 Promoters 59%

108 Passives 17%

149 Detractors 24%

Employee Net Promoter Score
Winner by 75%

-40

eNPS

Shake Shack

104 Promoters 22%

73 Passives 16%

293 Detractors 62%

In-N-Out Burger36
Shake Shack

Gender Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Gender Score a 77/100, with Admin and Product as the two departments that rate their experience the highest.

Gender Score
Winner by 3%

/ 100

Shake Shack

Employees at Shake Shack rate their Gender Score a /100, with Sales as the department that rate their experience the highest.

In-N-Out Burger77
Shake Shack

Diversity Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Diversity Score a 73/100, with Product and Admin as the two departments that rate their experience the highest.

Diversity Score
Winner by 6%

/ 100

Shake Shack

Employees at Shake Shack rate their Diversity Score a /100, with Sales and Product as the two departments that rate their experience the highest.

In-N-Out Burger
Shake Shack67

Perk and Benefits Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Perk and Benefits Score a 81/100, with Admin and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 28%

/ 100

Shake Shack

Employees at Shake Shack rate their Perk and Benefits Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

In-N-Out Burger82
Shake Shack

Professional Development Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Professional Development Score a 70/100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 10%

/ 100

Shake Shack

Employees at Shake Shack rate their Professional Development Score a /100.

In-N-Out Burger
Shake Shack58

Leadership Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Leadership Culture Ratings vs Shake Shack
Winner by 26%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Leadership Culture Ratings vs Shake Shack Ratings based on looking at 2324 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of your CEOs management style?" and "Are your company's goals clear, and are you invested in them?".

In-N-Out Burger81
Shake Shack

Compensation Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Compensation Culture Ratings vs Shake Shack
Winner by 26%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Compensation Culture Ratings vs Shake Shack Ratings based on looking at 1509 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

In-N-Out Burger81
Shake Shack

Team Culture Ratings vs Shake Shack

In-N-Out Burger

82 / 100

Team Culture Ratings vs Shake Shack
Winner by 27%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Team Culture Ratings vs Shake Shack Ratings based on looking at 1220 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "Does Your Boss Hurt Your Company Culture?".

In-N-Out Burger82
Shake Shack

Environment Culture Ratings vs Shake Shack

In-N-Out Burger

83 / 100

Environment Culture Ratings vs Shake Shack
Winner by 17%

Shake Shack

66 / 100

In-N-Out Burger rates % higher than Shake Shack on Environment Culture Ratings vs Shake Shack Ratings based on looking at 1118 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "On average, how many hours do you work a day?".

In-N-Out Burger83
Shake Shack

Sentiment Culture Ratings vs Shake Shack

In-N-Out Burger

82 / 100

Sentiment Culture Ratings vs Shake Shack
Winner by 30%

Shake Shack

52 / 100

In-N-Out Burger rates % higher than Shake Shack on Sentiment Culture Ratings vs Shake Shack Ratings based on looking at 1984 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What makes you most happy at work?".

In-N-Out Burger82
Shake Shack