In-N-Out Burger

EMPLOYEE PARTICIPANTS: 781

TOTAL RATINGS: 6022

Shake Shack

EMPLOYEE PARTICIPANTS: 578

TOTAL RATINGS: 3876

In-N-Out Burger vs Shake Shack

Compare In-N-Out Burger versus Shake Shack for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 781 employees and customers of In-N-Out Burger and 578 employees and customers of Shake Shack.

In-N-Out Burger

In-N-Out Burger's brand is ranked #15 in the list of Global Top 100 Brands, as rated by customers of In-N-Out Burger.

Shake Shack

Shake Shack's brand is ranked #285 in the list of Global Top 1000 Brands, as rated by customers of Shake Shack. Their current market cap is $4.43B.

4.5/5

Product Quality

4/5

4.4/5

Pricing

3.8/5

4.5/5

Customer Service

3.9/5

NPS Score

76%	Promoters
10%	Passive
14%	Detractors

Net Promoter Score
Winner by 30

NPS Score

56%	Promoters
20%	Passive
24%	Detractors

See how In-N-Out Burger compares to its competitors

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Chick-fil-A

Luby's

Papa John's International

Smashburger

Whataburger

See how Shake Shack compares to its competitors

The Cheesecake Factory

Working at In-N-Out Burger vs Working at Shake Shack

84 / 100

CEO Rating
Winner by 24%

Randy Garutti

60 / 100

CEO Rating

In-N-Out Burger

In-N-Out Burger doesn't have enough ratings to calculate the Team Culture Ratings.

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Shake Shack

Employees at Shake Shack rate their CEO, Randy Garutti, 60/100. This score is 24% lower than the scores of In-N-Out Burger's CEO, Lynsi Snyder. Employees in the Sales and Operations departments rate Randy Garutti the highest.

CEO Score 84

CEO Score

CEO Score 60

Overall Culture 81

Overall Culture

Overall Culture 55

eNPS

-40

Gender Score 77

Gender Score

Gender Score 74

Diversity Score 73

Diversity Score

Diversity Score 67

Perk And Benefits 82

Perk And Benefits

Perk And Benefits 52

Professional Dev. 70

Professional Dev.

Professional Dev. 54

Overall Culture at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Overall Culture a 81/100, with Admin and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 26%

/ 100

Shake Shack

Employees at Shake Shack rate their Overall Culture a /100, with Sales and Product as the two departments that rate their experience the highest.

In-N-Out Burger81
Shake Shack

Employee Net Promoter Score at In-N-Out Burger vs Shake Shack

eNPS

In-N-Out Burger

381 Promoters 60%

108 Passives 17%

150 Detractors 23%

Employee Net Promoter Score
Winner by 77%

-40

eNPS

Shake Shack

105 Promoters 22%

73 Passives 16%

295 Detractors 62%

In-N-Out Burger35
Shake Shack-40

Gender Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Gender Score a 77/100, with Admin and Product as the two departments that rate their experience the highest.

Gender Score
Winner by 3%

/ 100

Shake Shack

Employees at Shake Shack rate their Gender Score a /100, with Sales as the department that rate their experience the highest.

In-N-Out Burger77
Shake Shack

Diversity Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Diversity Score a 73/100, with Product and Admin as the two departments that rate their experience the highest.

Diversity Score
Winner by 6%

/ 100

Shake Shack

Employees at Shake Shack rate their Diversity Score a /100, with Sales and Product as the two departments that rate their experience the highest.

In-N-Out Burger
Shake Shack67

Perk and Benefits Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Perk and Benefits Score a 82/100, with Admin and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 30%

/ 100

Shake Shack

Employees at Shake Shack rate their Perk and Benefits Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

In-N-Out Burger
Shake Shack52

Professional Development Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Professional Development Score a 70/100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 16%

/ 100

Shake Shack

Employees at Shake Shack rate their Professional Development Score a /100.

In-N-Out Burger
Shake Shack52

Leadership Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Leadership Culture Ratings vs Shake Shack
Winner by 26%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Leadership Culture Ratings vs Shake Shack Ratings based on looking at 2344 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about the leadership team?" and "Do you approve of your CEOs management style?".

In-N-Out Burger81
Shake Shack55

Compensation Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Compensation Culture Ratings vs Shake Shack
Winner by 27%

Shake Shack

54 / 100

In-N-Out Burger rates % higher than Shake Shack on Compensation Culture Ratings vs Shake Shack Ratings based on looking at 1516 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Do you believe you're paid fairly?".

In-N-Out Burger
Shake Shack54

Team Culture Ratings vs Shake Shack

In-N-Out Burger

82 / 100

Team Culture Ratings vs Shake Shack
Winner by 27%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Team Culture Ratings vs Shake Shack Ratings based on looking at 1226 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "Are your company's meetings effective?".

In-N-Out Burger
Shake Shack55

Environment Culture Ratings vs Shake Shack

In-N-Out Burger

83 / 100

Environment Culture Ratings vs Shake Shack
Winner by 17%

Shake Shack

66 / 100

In-N-Out Burger rates % higher than Shake Shack on Environment Culture Ratings vs Shake Shack Ratings based on looking at 1121 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What is most positive about the culture and environment at your company?".

In-N-Out Burger
Shake Shack66

Sentiment Culture Ratings vs Shake Shack

In-N-Out Burger

82 / 100

Sentiment Culture Ratings vs Shake Shack
Winner by 30%

Shake Shack

52 / 100

In-N-Out Burger rates % higher than Shake Shack on Sentiment Culture Ratings vs Shake Shack Ratings based on looking at 2006 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "How do your customers perceive your company?".

In-N-Out Burger82
Shake Shack