In-N-Out Burger

EMPLOYEE PARTICIPANTS: 802

TOTAL RATINGS: 6177

Shake Shack

EMPLOYEE PARTICIPANTS: 582

TOTAL RATINGS: 3921

In-N-Out Burger vs Shake Shack

Compare In-N-Out Burger versus Shake Shack for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 802 employees and customers of In-N-Out Burger and 582 employees and customers of Shake Shack.

In-N-Out Burger

In-N-Out Burger's brand is ranked #15 in the list of Global Top 100 Brands, as rated by customers of In-N-Out Burger.

Shake Shack

Shake Shack's brand is ranked #285 in the list of Global Top 1000 Brands, as rated by customers of Shake Shack. Their current market cap is $4.43B.

4.5/5

Product Quality

4/5

4.4/5

Pricing

3.8/5

4.5/5

Customer Service

3.9/5

NPS Score

76%	Promoters
10%	Passive
14%	Detractors

Net Promoter Score
Winner by 30

NPS Score

56%	Promoters
20%	Passive
24%	Detractors

See how In-N-Out Burger compares to its competitors

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Luby's

Papa John's International

Smashburger

Whataburger

See how Shake Shack compares to its competitors

The Cheesecake Factory

Working at In-N-Out Burger vs Working at Shake Shack

84 / 100

CEO Rating
Winner by 24%

Randy Garutti

60 / 100

CEO Rating

In-N-Out Burger

In-N-Out Burger doesn't have enough ratings to calculate the Team Culture Ratings.

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Shake Shack

Employees at Shake Shack rate their CEO, Randy Garutti, 60/100. This score is 24% lower than the scores of In-N-Out Burger's CEO, Lynsi Snyder. Employees in the Sales and Operations departments rate Randy Garutti the highest.

CEO Score 84

CEO Score

CEO Score 60

Overall Culture 81

Overall Culture

Overall Culture 55

eNPS

-40

Gender Score 77

Gender Score

Gender Score 74

Diversity Score 73

Diversity Score

Diversity Score 67

Perk And Benefits 82

Perk And Benefits

Perk And Benefits 53

Professional Dev. 68

Professional Dev.

Professional Dev. 51

Overall Culture at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Overall Culture a 81/100, with Admin and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 26%

/ 100

Shake Shack

Employees at Shake Shack rate their Overall Culture a /100, with Sales and Product as the two departments that rate their experience the highest.

In-N-Out Burger
Shake Shack55

Employee Net Promoter Score at In-N-Out Burger vs Shake Shack

eNPS

In-N-Out Burger

388 Promoters 59%

113 Passives 18%

152 Detractors 23%

Employee Net Promoter Score
Winner by 76%

-40

eNPS

Shake Shack

106 Promoters 22%

73 Passives 16%

298 Detractors 62%

In-N-Out Burger
Shake Shack-40

Gender Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Gender Score a 77/100, with Admin and Product as the two departments that rate their experience the highest.

Gender Score
Winner by 3%

/ 100

Shake Shack

Employees at Shake Shack rate their Gender Score a /100, with Sales as the department that rate their experience the highest.

In-N-Out Burger77
Shake Shack

Diversity Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Diversity Score a 73/100, with Product and Admin as the two departments that rate their experience the highest.

Diversity Score
Winner by 6%

/ 100

Shake Shack

Employees at Shake Shack rate their Diversity Score a /100, with Sales and Product as the two departments that rate their experience the highest.

In-N-Out Burger
Shake Shack67

Perk and Benefits Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Perk and Benefits Score a 82/100, with Admin and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 29%

/ 100

Shake Shack

Employees at Shake Shack rate their Perk and Benefits Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

In-N-Out Burger
Shake Shack53

Professional Development Score at In-N-Out Burger vs Shake Shack

/ 100

In-N-Out Burger

Employees at In-N-Out Burger rate their Professional Development Score a 68/100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 17%

/ 100

Shake Shack

Employees at Shake Shack rate their Professional Development Score a /100.

In-N-Out Burger68
Shake Shack

Leadership Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Leadership Culture Ratings vs Shake Shack
Winner by 26%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Leadership Culture Ratings vs Shake Shack Ratings based on looking at 2382 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Are your company's goals clear, and are you invested in them?".

In-N-Out Burger
Shake Shack55

Compensation Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Compensation Culture Ratings vs Shake Shack
Winner by 26%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Compensation Culture Ratings vs Shake Shack Ratings based on looking at 1540 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Do you believe you're paid fairly?".

In-N-Out Burger
Shake Shack55

Team Culture Ratings vs Shake Shack

In-N-Out Burger

82 / 100

Team Culture Ratings vs Shake Shack
Winner by 27%

Shake Shack

55 / 100

In-N-Out Burger rates % higher than Shake Shack on Team Culture Ratings vs Shake Shack Ratings based on looking at 1246 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "How would you rate the quality of your coworkers?".

In-N-Out Burger
Shake Shack55

Environment Culture Ratings vs Shake Shack

In-N-Out Burger

83 / 100

Environment Culture Ratings vs Shake Shack
Winner by 17%

Shake Shack

66 / 100

In-N-Out Burger rates % higher than Shake Shack on Environment Culture Ratings vs Shake Shack Ratings based on looking at 1139 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "Does someone you work with closely, make you want to quit your job?".

In-N-Out Burger83
Shake Shack

Sentiment Culture Ratings vs Shake Shack

In-N-Out Burger

81 / 100

Sentiment Culture Ratings vs Shake Shack
Winner by 29%

Shake Shack

52 / 100

In-N-Out Burger rates % higher than Shake Shack on Sentiment Culture Ratings vs Shake Shack Ratings based on looking at 2041 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "Are you typically excited about going to work each day?".

In-N-Out Burger
Shake Shack52