ShipBob Employee Reviews
Out of 860 ShipBob employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping ShipBob improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at ShipBob compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 9% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Case management needs to improve. Few people only do easy work and others hard work. Team Leads are completely biased and favouritism has ruined the experience. I regert leaving my old company for this.
Recognizing good work and integrity, not just seniority/tenure and popularity.
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that our equity needs to be more balanced with higher rewards and yearly renewals not just a once and done grant.
Overall, I believe ShipBob’s total compensation strategy is above market. Our healthcare and PTO benefits are world-class. Even with the recent restructuring, our equity plan and 401K offerings are below standard. Cash compensation is hit or miss. Though, we’re proactive about re-band
Seeking global alignment where possible.
Review from Executive Dept
Looking at my past pay, experience and education I truly deserve more compensation. Also considering the work timing it is must.
The work ive done the experience that i have, i believe that im not being compensated fairly. The benefits are next to negligible for India.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There is a lot of pettiness and popularity contests that affect the day-to-day work.
Review from Marketing Dept
What needs to change to make the company culture better?
Structure and standardization is needed to help push new initatives
What would you improve about your company's interview process?
Cut back on number of people to interview with especially for referals
What's going wrong and how can it be improved?
Some overpromising in the sales cycle, which isn't uncommon. Main issues are related to slow support responses due to no direct contacts at the FC level and outsourced fulfillment centers. Leads to multiple day lags to get anything resolved and frustrated merchants.
Review from Customer Success Dept
Stop rewarding people for being popular, cheating the system, and going behind their coworkers backs. Start rewarding integrity and good work.
Review from Marketing Dept
What would you most like to see improved at your company?
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