A+
85/100
Smartsheet Claimed Company
Smartsheet, the Enterprise Work Management Platform, empowers collaboration and is the foundation for managing projects, programs, and processes that scale.
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Smartsheet Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Interesting projects; possibility to grow, achieve more and prosper.
Review from Engineering Dept
Flexibility and learning new things - the networking has been great.
Review from Sales Dept
being adequately recognized and tasked with rewarding activities
Review from Customer Success Dept
Collaborating with my team and customers.
Review from Sales Dept
interesting work, challenging work, engaged team
Review from Engineering Dept
Most excited about new processes that we continue to implement to create efficiency with what we do with minimal resources.
Review from Legal Dept
Being able to navigate the organization in the pursuit of effectively addressing partner needs and objectives.
Review from Sales Dept
Satisfied customers. Winning in the market. Engaged coworkers and manager.
Review from Sales Dept
Seeing people reactive positively to things I created and knowing that work I did made a different in helping others do their job better.
Review from Operations Dept
Immediate team I work with, engaging work assignments, and focus on quality of work, not quantity.
Review from Admin Dept
The people I work with
Review from HR Dept
Challenges that make me learn and think to solve
Review from IT Dept
no micromanagement and good activities
Review from Operations Dept
Work from home, and meet with my colleagues once a month at the office
Review from Operations Dept
Enjoy the type of work that allows me to continuously learn and grow
Review from Engineering Dept
The freedom to carry out daily tasks
Review from Operations Dept
Being challenged every day brings new learning.
Review from Operations Dept
coworkers, solving problems, completing work
Review from Marketing Dept
Having small group conversations or 1:1s. There's space to connect personally and feel more "in this together".
Review from Operations Dept
Supporting my team, driving improvements, and seeing collaboration and efficiency thrive
Review from Operations Dept
What's going wrong and how can it be improved?
Return to original core values: great product empowering everyone with customer success our number one priority by massively outperforming all competition
Review from Sales Dept
In my 5 year tenure at SMAR this is the least confident I have been in my outlook of SMAR. Many employee departures on a weekly basis, GTM teams getting kicked in the teeth with USM, customers loyalty & confidence decreasing, lower employee value proposition w/benefits as private company, underpaid
Review from Sales Dept
See comments in previous responses
Review from Operations Dept
USM rollout is a failure and front line account teams have to take the brunt. Constant changing an no advance awareness (DS going BACK to per sku in August, but no awareness unless stumbling on road map line item). We're pushing customers now to consumption (they're no happy) but it'll change again
Review from Customer Success Dept
I don't feel senior management genuinely care about us or our customers. Trust has been massively damaged with the way our new business model was rolled out.
Review from Sales Dept
Being paid for the work I do would be inspiring.
Review from Sales Dept
GTM strategy constantly changes and feels the worst it has felt in the last 3+ years. USM has been awful. CEO seems tuned out.
Review from Sales Dept
USM improvements: -provied clear reporting on effective usage period vs usage period - allowing admins to control when a user becomes a member vs having the user go to the sheet owner to request access???? -creating a new user type that restricts increase of provisional usage needmorecharacters
Review from Sales Dept
Need more bottom up leadership, collaboration with important teams, feedback from employees before rolling out big projects or processes
Review from Admin Dept
We need a clearer direction on the future of Brandfolder and our future here as sellers.
Review from Sales Dept
Due to many changes and turnover in the recent months especially, processes seem to be fragmented. There also seems to be the desire to release things quickly, undermining existing processes in place leading to increased workload and frustration for other teams. Need leadership to step in to unify
Review from Operations Dept
The leadership team could actually admit that they screwed up almost everything in the last 12 months. They could stop making my job harder at every single chance they have. They could do a thing, a singular thing, to make my job easier
Review from Sales Dept
Company is making many missteps with pricing model, chasing short term profit for long term churn and brand damage. Eroding customer trust.
Review from Marketing Dept
Senior leadership makes 'mandates' without consideration for how to facilitate, leaving company 'big bets' very poorly organized.
Review from Engineering Dept
Communicate ways in which you plan to retain your top talent. Actually pause and look at USM and fix the core issues versus slapping a new coat of paint on it and calling it fixed.
Review from Sales Dept
Our GTM model is a deal breaker for a significant number of our largest customers. My only hope is that vista realizes how screwed they're about to be and brings in a competent CEO who listens to feedback.
Review from Sales Dept
Always a lot of emails from customers with queries that should be directed to CS, Support, finance except we're not well resourced or their responsibilities have changed. As an AE we're basically doing the job of 3-4 people in a finite amount of time. (Expected to be an SE, CS& Support on top of AE)
Review from Sales Dept
The company can listen to their front line employees and customers
Review from Sales Dept
USM has been a nightmare for my role. Directly (customers are furious) and indirectly via the negativity internally. I spend a lot of my day answering questions leadership has no direction on and playing damage control instead of growing our business. I've completely lost confidence in the direction
Review from Sales Dept
Lack of strategy, lack of culture and leadership (leadership are absent and transactional), company culture is deteriorating
Review from Sales Dept
What do you like best about your company?
The growth and opportunity to have an impact
Review from Marketing Dept
The career growth and financial opportunities.
What would you most like to see improved at your company?
It would be great to have a more concrete plan in place in order to make processes better for certain teams.
Review from Marketing Dept
Clearer path to a new role, more career growth processes outlined.
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