Smartsheet Employee Reviews
Out of 5345 Smartsheet employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Smartsheet improve their work culture. The Design team, with 100% positive reviews, reports the best experience at Smartsheet compared to all other departments at the company. The Sales team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communicating our long term company plan against a timetable that we are committed to. I've noticed more and more over the last couple of years that we hear about focus areas that seem to disappear after a few months.
Review from Sales Dept
Our culture has devolved to one of 'Naked Emperor Syndrome', pervasive mediocrity, an echo chamber of self-congratulatory smugness, tone deafness to customer experience (USM, anyone?)--working here is lukewarm stew with nothing recent as a source of pride
Review from Sales Dept
Releasing all-encompassing product/subscription changes when they are ready, not prematurely to grow valuation for an acquisition and leave Rev teams in the dark while they try to explain it all to existing customers.
Review from Sales Dept
Fair pay, and better benefits again. Compensation plan is unbelievably complex w/ no transparency. Signed a legally binding contract to get paid out on commission, and commission team couldn't get Captivate IQ working so payment is severely incorrect and has been deferred to next month for everyone.
Review from Sales Dept
Communication, transparency and replacing RSU compensation
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Paid in alignment to the industry standard for my role.
Review from Sales Dept
Comp is below market, we've lost the variable of RSU's, we've little opportunity to either make the company a better place and/or get paid when we do--it has become a 'do your job, collect your pay' culture
Review from Sales Dept
There has been no signs of company leadership addressing the tangible decrease in the value proposition of being a Smartsheet employee from being public to private (ESPP, RSU, etc). On top of that many of hurdles employees have faced lately in regards to USM were unnecessary due to poor planning.
Review from Sales Dept
We paused millions of dollars worth of scheduled true ups and provided no quota relief. This will be the worst W-2 filed for most sales/cs employees.
Review from Sales Dept
I (female) make less than the men on my team despite having more experience, time in seat, and driving better results.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Coworkers are great--nothing to get excited about when it comes to pending interactions--company culture has washed out all the fun and excitement
Review from Sales Dept
Leadership needs to work on improving the overall culture. ICs are burnt out and the culture is negative making it unpleasant day-to-day
Review from Operations Dept
Stop playing politics and realize we're all part of the same team, working towards the same goals for our customers.
Review from Product Dept
Motivation, less ego, curiosity, and a willingness to put their own interests aside to care for the best interests of others.
Review from Sales Dept
They need to be better at team work and realize we are all working towards the common goal of taking care of our customers.
Review from Finance Dept
What needs to change to make the company culture better?
Complete cultural tear down rebuilding to something more akin to start up
Review from Sales Dept
Clear compassion and caring for the workforce, replacement of the compensation taken away, Managers receiving more people leader training, more insight into other orgs outside of your own - create a 1 team 1 dream attitude
Review from Operations Dept
Pay people for the work they do.
Review from Sales Dept
we don't need someone to tell us how awesome our TAM is. we need someone to be real, honest, and authentic in the way in which the USM rollout has poorly impacted customers and employees. to this day, there is no clear expectation of how USM is supposed to work, poor reporting, misaligned details.
Review from Sales Dept
Compensation. Pay and overall benefits. Increasing Health Insurance Premiums by $100/month and then bragging about being a positive place for mental health is incredibly tone-deaf. Healthcare insurance companies are already lacking in care for their customers. Passing the costs to employees is cruel
Review from Admin Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Smartsheet yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Return to original core values: great product empowering everyone with customer success our number one priority by massively outperforming all competition
Review from Sales Dept
In my 5 year tenure at SMAR this is the least confident I have been in my outlook of SMAR. Many employee departures on a weekly basis, GTM teams getting kicked in the teeth with USM, customers loyalty & confidence decreasing, lower employee value proposition w/benefits as private company, underpaid
Review from Sales Dept
See comments in previous responses
Review from Operations Dept
USM rollout is a failure and front line account teams have to take the brunt. Constant changing an no advance awareness (DS going BACK to per sku in August, but no awareness unless stumbling on road map line item). We're pushing customers now to consumption (they're no happy) but it'll change again
Review from Customer Success Dept
I don't feel senior management genuinely care about us or our customers. Trust has been massively damaged with the way our new business model was rolled out.
Review from Sales Dept
What would you most like to see improved at your company?
It would be great to have a more concrete plan in place in order to make processes better for certain teams.
Review from Marketing Dept
Clearer path to a new role, more career growth processes outlined.