Smile Brands Culture | Comparably
Smile Brands Claimed Company
Smile Brands is one of the nation’s leading dental support organizations, empowering affiliated dental practices with the support they need to deliver Smiles for Everyone®. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
423
TOTAL
RATINGS
12061

Smile Brands Company Culture

Smile Brands Culture

This score is derived from employee ratings & reviews
Choice Employer
A+
4.8/5

Top Rated Culture Dimensions

Smile Brands CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Steve Bilt Smile Brands' CEO
Steve Bilt
92 /100

Diversity at Smile Brands

Top 5%Top 5% of Similar Size Companies on Comparably
A+

Diverse employees at Smile Brands have rated Team, Executive Team, and CEO Rating as the highest categories they have scored

Women at Smile Brands

Top 10%Top 10% of Similar Size Companies on Comparably
A

Women at Smile Brands have rated Executive Team, CEO Rating, and Team as the highest categories they have scored

Smile Brands eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 5%Top 5% of Similar Size Companies on Comparably

Recommend to a Friend?

56

Smile Brands employees are 56% more likely to recommend Smile Brands as a great place to work

68%Promoters
20%Passives
12%Detractors

Smile Brands Company News

Working at Smile Brands

Working at Smile Brands is rated highly by 423 employees, across various culture dimensions. Smile Brands employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting Smile Brands’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in Los Angeles. See below in detail how working at Smile Brands was rated by employees.

Overall Company Culture at Smile Brands

A+

Overall Company Culture at Smile Brands is rated A+

Last updated months ago

Top
5%

Smile Brands ranks in the Top 5% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 423 Employees

View Results
0
20
40
60
80
100
Legal
91
Legal91
IT
88
IT88
HR
85
HR85
Sales
85
Sales85
Business Dev
84
Business Dev84
Finance
84
Finance84
Marketing
83
Marketing83
Operations
83
Operations83
Customer Support
82
Customer Support82
Admin
81
Admin81
Customer Success
81
Customer Success81
Communications
80
Communications80
Corporate
80
Corporate80
Field Operations Leadership
78
Field Operations Leadership78

Smile Brands Employee Reviews

Out of 2316 Smile Brands employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Smile Brands improve their work culture.

92%
8%
Positive Reviews92%
Constructive Feedback8%

Positive Reviews From Smile Brands Employees

  • What is the best part about your compensation package?
    The number of options available.
  • What makes you most happy at work?
    Being able to help someone in need.
  • What are some of the best things about your team?
    Our team is very supportive of each other, helping out when needed, picking each other up, and celebrating even small wins.

Constructive Feedback From Smile Brands Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    It could be the smallest things, such as just showing appreciation or gratitude. Even just saying THANK YOU! Would make a difference.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    Merit raise is not up to par with inflation and price increases for food, rent and transportation
  • Why do you feel undervalued and what would make you feel better about your compensation?
    Hoping it is temporary but I am taking on more work for the same pay.

Smile Brands Company Information

Smile Brands Company Overview

Smile Brands is one of the nation’s leading dental support organizations, empowering affiliated dental practices with the support they need to deliver Smiles for Everyone®.

Smile Brands was founded in 1998 and its current CEO is Steve Bilt. Since its inception 28 years ago, Smile Brands has grown to 7000 employees.

Smile Brands Mission, Vision & Values

Smile Brands Mission Statement

At Smile Brands Inc., culture simply isn’t a nice idea or clever catch-phrase. It’s our purpose. Our mindset. It’s who we are. And it is built on our mission to deliver Smiles for Everyone®. When you become affiliated with Smile Brands Inc., your dentists, your employees and your entire practice will receive service from a dental support organization (DSO) that embraces a positive, forward-looking culture that is unsurpassed in the industry.

Smile Brands Values

  • Advocacy
  • Community
  • Gratitude
  • Relationships
  • Respect

Sustainability and Corporate Social Responsibility at Smile Brands

The mission of the Smiles for Everyone Foundation is simple: To deliver “Smiles for Everyone!” by providing free dental care to those in need, both at home in the U.S. and around the world. This mission grew from Smile Brands Inc.’s philosophy of delivering “Smiles for Everyone” including patients, affiliated providers and employees, as well as the community. By providing pro bono dental services to underserved communities around the world, we bring this philosophy to life and give back in a way that only dentists can.

Headquarter675 Anton Blvd
Costa Mesa, CA 92626
United States of America
Websitewww.smilebrands.com/
Founding Date1998
Tel17146689005
Company StatusPrivate
Jobscareers.smilebrands.com
Social Sites
  • An Award Winning Company
  • Culture Video

Smile Brands Employees

Smile Brands has 7000 employees. 423 employees at Smile Brands have reviewed Smile Brands across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 423 Smile Brands employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Smile Brands are generally satisfied with their total compensation at Smile Brands, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Smile Brands are extremely happy with their team. 423 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Smile Brands are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Smile Brands believe the environment at Smile Brands is positive. Most Participants believe the pace of work at Smile Brands is comfortably fast. About 58% of the employees at Smile Brands work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Smile Brands are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Smile Brands employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Smile Brands report the work pace is comfortably fast
Work Pace
A Day in the Life
94% of Smile Brands employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Smile Brands employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
84% of Smile Brands employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Smile Brands employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
95% of Smile Brands employees call their work environment positive
Environment

Joining Smile Brands - Employee Onboarding

The prevailing opinion from employees about joining Smile Brands is that the company was very prepared on their first day. Smile Brands employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Smile Brands KPIs and OKRs

At Smile Brands 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Smile Brands' KPIs and OKRs is essential for its success. Out of 372 Smile Brands employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 354 have said yes.

AnswerPercent
Yes95%
No5%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes100%
No0%
Are the KPIs/OKRs for your department clear?

Smile Brands CEO & Leadership

Steve Bilt Smile Brands' CEO
92 /100

Smile Brands CEO Awards and Recognitions

Best CEOs for Diversity 2023 (Large Companies)
Best CEOs for Women 2023 (Large Companies)
Best CEOs 2022 (Large Companies)
Best CEOs for Diversity 2022 (Large Companies)
Best CEOs for Women 2022 (Large Companies)

Smile Brands’s CEO Steve Bilt started in this role in 2016. Steve’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Los Angeles. With a high CEO score, Steve Bilt has won the Best CEOs for Women in 2023. In addition, Steve has garnered Best CEOs for Diversity in 2023 specifically for Diversity, making Smile Brands’s CEO one of the top rated CEOs by diverse employees. Smile Brands’s CEO is highly regarded especially by employees in the IT department, employees in the Legal department, and employees in the HR department. However, employees with the company for 1 to 2 Years, Non-Binary employees, and employees in the Customer Success department have a less favorable view of the CEO and believe there is room for improvement. Compared to Smile Brands’s competitors, Steve Bilt ranks right above Pacific Dental Services CEO Stephen Thorne. Under Bilt’s leadership, Smile Brands employee respondents are most happy about their Environment and the company’s Executive Team. Perks And Benefits and Compensation are two areas, according to respondents, where Smile Brands could stand to see real improvement.

Smile Brands Leadership

The Smile Brands Executive Team is rated an “A+” and led by CEO Steve Bilt, Chief Marketing Officer Jody Martin, and Vice President, Revenue Cycle Management Laura Dailey

  • Steve Bilt  CEO / President

    Steve Bilt CEO / President

    Steve Bilt serves as the CEO / President of Smile Brands.

  • Jody Martin Chief Marketing Officer

    Jody Martin serves as the Chief Marketing Officer of Smile Brands Inc.. Jody started at Smile Brands Inc. in Jun of... read more

  • Laura Dailey Vice President, Revenue Cycle Management

    Laura Dailey serves as the Vice President, Revenue Cycle Management of Smile Brands Inc.. Laura started at Smile Brands... read more

  • Claudia Perez Vice President Operations

    Claudia Perez serves as the Vice President Operations of Smile Brands Inc.. Claudia started at Smile Brands Inc. in... read more

  • George Suda SVP,Chief Information Officer

    George Suda serves as the SVP,Chief Information Officer of Smile Brands Inc.. George started at Smile Brands Inc. in... read more

  • Robert Crim Chief Dental Officer

    Robert Crim serves as the Chief Dental Officer of Smile Brands Inc.. Robert started at Smile Brands Inc. in May of 2014.... read more

  • Lorilee Schmidt Chief Operating Officer

    Lorilee Schmidt serves as the Chief Operating Officer of Smile Brands Inc.. Lorilee started at Smile Brands Inc. in... read more

  • Christy Englehart Chief Operating Officer

    Christy Englehart serves as the Chief Operating Officer of Smile Brands Inc.. Christy started at Smile Brands Inc. in... read more

  • Aaron Tavernier Executive Director of Finance

    Aaron Tavernier serves as the Executive Director of Finance of Smile Brands Inc.. Aaron started at Smile Brands Inc. in... read more

Smile Brands Salaries

How much does Smile Brands pay?

How much do people at Smile Brands get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Smile Brands is $118,844, or $57 per hour, while the estimated median salary is $115,981, or $55 per hour.

At Smile Brands, the highest paid job is a Director of HR at $199,514 annually and the lowest is a CS Rep at $50,246 annually. Average Smile Brands salaries by department include: Product at $174,659, Customer Support at $77,793, Design at $107,151, and Admin at $55,856. Half of Smile Brands salaries are above $115,981.

418 employees at Smile Brands rank their Compensation in the Top 25% of similar sized companies in the US (based on 911 ratings) while 417 employees at Smile Brands rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 828 ratings).

Salaries contributed from Smile Brands employees include job titles like Copywriter, Operations Manager, Office Manager, and Accounting Manager. Comparably data has a total of 1 salary records from Smile Brands employees.

Last updated months ago.

1st Percentile
$70k
$70k1st Percentile
17th Percentile
$90k
$90k17th Percentile
33rd Percentile
$111k
$111k33rd Percentile
50th Percentile
$160k
$160k50th Percentile
67th Percentile
$200k
$200k67th Percentile
83rd Percentile
$242k
$242k83rd Percentile
100th Percentile
$248k
$248k100th Percentile
$118,844*
Average Compensation
$115,981*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Smile Brands Salaries by Department

Explore Smile Brands Salaries

Diversity & Inclusion at Smile Brands

Diverse employees at Smile Brands score the company 83/100 across various culture categories, placing Smile Brands in the Top 5% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Smile Brands across various culture dimensions.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws.

Ranked Culture the Highest

Women 91/100
Department - Legal
Men 89/100
Department - Legal
Diverse Employees 91/100
Department - Legal

Ranked Culture the Lowest

Women 76/100
Department - Customer Success
Men 78/100
Department - Sales
Diverse Employees 79/100
Department - Sales

Smile Brands Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Gym Membership / Reimbursement

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement

Office Perks

  • Company Social Outings
  • Legal Assistance
  • Work From Home Policy
  • Unique Office Space

Smile Brands PTO

Smile Brands' PTO and Vacation policy typically gives 0-10 days off a year. Smile Brands' benefits and PTO Package averages to represent a $2500+ cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution100%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo25%
$1500 - $2500/mo25%
$1000 -$1500/mo25%
$500 -$1000/mo25%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Frequently Asked Questions regarding Smile Brands

What is Smile Brands address?

Smile Brands location is at 675 Anton Blvd

Who is the CEO of Smile Brands?

Smile Brands CEO is Steve Bilt, their score by employees is 92

What is Smile Brands eNPS?

The eNPS for Smile Brands is 56

What is the salary for Data Analyst in Smile Brands?

Data Analyst average salary in the US is 159k

What are the salaries in the Design in Smile Brands?

The average salaries for Design in Smile Brands is 107k

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