Spectrum NPS & Customer Reviews

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Spectrum

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About Spectrum's Brand

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. Among its major competitors, Spectrum is ranked in 5th place for NPS while Verizon is 1st, and T-Mobile is 2nd.Their current market cap is $117.65B

Brand at a Glance

74%

Customer Loyalty

1.6/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Spectrum CMO

Jonathan Hargis

Spectrum Ranking

^#4 / 4 of its competitors

Spectrum NPS

Spectrum's Net Promoter Score (NPS) is a -78 with 9% Promoters, 4% Passives, and 87% Detractors. Net Promoter Score tracks whether Spectrum's customers would recommend using the product based on a scale of -100 to 100.

Spectrum Overall NPS

-78

NPS

9%	Promoters
4%	Passives
87%	Detractors

Spectrum NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -79	Feb 2025	-79
Mar 2025 -79	Mar 2025	-79
Apr 2025 -79	Apr 2025	-79
May 2025 -79	May 2025	-79
Jun 2025 -79	Jun 2025	-79
Jul 2025 -79	Jul 2025	-79
Aug 2025 -79	Aug 2025	-79
Sep 2025 -79	Sep 2025	-79
Oct 2025 -79	Oct 2025	-79
Nov 2025 -79	Nov 2025	-79
Dec 2025 -79	Dec 2025	-79
Jan 2026 -79	Jan 2026	-79

How Other Brands Compare

Spectrum is ranked #4 for NPS among its competitors. Verizon and T-Mobile come in first and second, with Comcast coming in at third. Among those competitors, it is the lowest valued company behind Comcast.

	Spectrum	T-Mobile	Verizon	Comcast
Global Ranking	#-	#107	#108	#-
NPS	-78	-4	1	-31
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Negative
Valuation Updated every 24 hours for public companies	$117.65B	$158.64B	$241.36B	$249.98B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Spectrum NPS by Gender

Male customers rated Spectrum's NPS 1 points higher than Female customers.

Male

-85

Spectrum's NPS was rated -85 by Male customers on Comparably.

Promoters

Passives

91%

Detractors

Female

-86

Spectrum's NPS was rated -86 by Female customers on Comparably.

Promoters

Passives

91%

Detractors

Spectrum NPS by Ethnicity

Spectrum's NPS was rated the highest by Native American customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -87	Caucasian	-87
Hispanic or Latino -87	Hispanic or Latino	-87
African American/Black -76	African American/Black	-76
Asian or Pacific Islander -68	Asian or Pacific Islander	-68
Native American -62	Native American	-62
Other -90	Other	-90

Spectrum NPS by Age

Spectrum's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

12%

79%

26-30

12%

81%

31-35

12%

85%

36-40

87%

41-45

93%

46-50

92%

51-55

91%

56-60

93%

61-65

94%

66+

93%

Spectrum NPS by Usage

Spectrum's NPS was rated the highest by customers who have used Spectrum's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -85	Less than 1 Year	-85
1 to 2 Years -81	1 to 2 Years	-81
2 to 5 Years -84	2 to 5 Years	-84
5 to 10 Years -88	5 to 10 Years	-88
Over 10 Years -87	Over 10 Years	-87

Spectrum NPS vs. Competitors

Compared to its competitors, Spectrum's NPS is rated right above Frontier Communications, and is preceded by Comcast.

COMPANY		NPS Score
	Verizon	1
	T-Mobile	-4
	Cox Media Group	-29
	Comcast	-31
	Spectrum	-78
	Frontier Communications	-85

Spectrum Customer Reviews

Out of the 517 Spectrum customer reviews 74 were positive and 443 were constructive. Spectrum customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Spectrum Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Spectrum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Spectrum Customer Loyalty Score by Gender

Female customers rated Spectrum's Customer Loyalty score 6% higher than Male customers.

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Male

72%

Yes

Female

78%

Yes

Spectrum Customer Loyalty Score by Ethnicity

Spectrum's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Spectrum Customer Loyalty Score by Age

Spectrum's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 65%	18-25	65%
26-30 67%	26-30	67%
31-35 73%	31-35	73%
36-40 76%	36-40	76%
41-45 77%	41-45	77%
46-50 77%	46-50	77%
51-55 73%	51-55	73%
56-60 74%	56-60	74%
61-65 78%	61-65	78%
66+ 76%	66+	76%

Spectrum Customer Loyalty Score by Usage

Spectrum's Customer Loyalty score was rated the highest by customers who have used Spectrum's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	54%
1 to 2 Years	73%
2 to 5 Years	74%
5 to 10 Years	77%
Over 10 Years	84%

Spectrum Customer Loyalty Score by Industry

Spectrum's Customer Loyalty score was rated the highest by Events Services industry customers, and the lowest by Staffing and Recruiting industry customers.

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Tech	65%
Accounting	76%
Aerospace and Aviation	69%
Fashion and Beauty	100%
Architecture and Planning	86%
Arts and Entertainment	72%
Automotive and Transportation	76%
Banking and Financial Services	71%
Biotech and Pharmaceuticals	73%
Business and Consumer Services	83%
Business Supplies and Equipment	80%
Chemicals	74%
Civic and Social Organization	55%
Commercial Real Estate	66%
Computer Hardware	64%
Construction	71%
Consulting	80%
Consumer Electronics	70%
Consumer Goods	82%
Consumer Services	75%
Education	77%
Environmental Services	60%
Events Services	100%
Facilities Services	87%
Government and Public Policy	77%
Healthcare, Hospitals and Medicine	78%
Hospitality	75%
Import and Export	85%
Individual and Family Services	84%
Insurance	74%
Legal	78%
Travel and Hospitality	78%
Logistics and Supply Chain	82%
Luxury Goods and Jewelry	100%
Manufacturing and Machinery	78%
Marketing, Advertising and Research	63%
Mechanical, Civil or Industrial Engineering	66%
Media and Entertainment	79%
Military and Defense	75%
Non-Profit	84%
Energy and Manufacturing	90%
Philanthropy	70%
Printing	55%
Professional Services	72%
Public Relations and Communications	60%
Public Safety	100%
Ranching	100%
Real Estate	74%
Religious Institutions	100%
Restaurants	94%
Retail	83%
Security and Investigations	55%
Staffing and Recruiting	55%
Telecommunications	78%
Transportation	77%
Utilities	81%
Warehousing	89%
Wholesale	68%

Spectrum Customer Loyalty vs. Competitors

Compared to its competitors, Spectrum's Customer Loyalty score is rated right above Frontier Communications, and is preceded by Cox Media Group.

COMPANY		Customer Loyalty Score
	T-Mobile	82%
	Verizon	80%
	Cox Media Group	78%
	Spectrum	74%
	Frontier Communications	73%
	Comcast	72%

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Spectrum Product Quality

1.6/5

Spectrum has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Spectrum Product Information

Spectrum’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Ranching industry rated Spectrum's product the highest. Reviewers from the Fashion and Beauty industry rated Spectrum the lowest at 2.

Website: http://www.spectrum.com

Company Size: 10,000+ Employees

Industry

Telecommunications

Quick Insights into Spectrum Product Quality

Spectrum's Product Quality score was rated highest by customers from the Ranching industry, and rated lowest by customers from the Utilities industry.

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Ranked Spectrum Product Quality the Highest

Ranching	2.6
18-25	2
African American/Black	1.8

Ranked Spectrum Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Spectrum Product Quality Score by Gender

Male customers rated Spectrum's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Spectrum Product Quality Score by Ethnicity

Spectrum's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Spectrum Product Quality Score by Age

Spectrum's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.7	26-30	1.7
31-35 1.5	31-35	1.5
36-40 1.7	36-40	1.7
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Spectrum Product Quality Score by Usage

Spectrum's Product Quality score was rated the highest by customers who have used Spectrum's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Spectrum Product Quality Score by Industry

Spectrum's Product Quality score was rated the highest by Ranching industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.7
Fashion and Beauty	2
Architecture and Planning	1.6
Arts and Entertainment	1.9
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Chemicals	1.5
Civic and Social Organization	1.5
Commercial Real Estate	1.6
Computer Hardware	2.2
Construction	1.6
Consulting	1.5
Consumer Electronics	2
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Import and Export	1.5
Individual and Family Services	2
Insurance	1.6
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Luxury Goods and Jewelry	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	1.9
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.8
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	2.1
Philanthropy	1.6
Printing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	2
Ranching	2.6
Real Estate	1.5
Religious Institutions	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Staffing and Recruiting	1.5
Telecommunications	2
Transportation	1.5
Utilities	1.5
Warehousing	2.4
Wholesale	1.8

Spectrum Product Quality vs. Competitors

Compared to its competitors, Spectrum's Product Quality score is rated right above Frontier Communications, and is preceded by Comcast.

COMPANY		Product Quality Score
	Verizon	3.3/5
	T-Mobile	3.1/5
	Cox Media Group	2.6/5
	Comcast	2.4/5
	Spectrum	1.6/5
	Frontier Communications	1.5/5

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Spectrum Pricing

Spectrum ROI & Value For Money

1.5/5

Spectrum has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Spectrum Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Public Safety industry. The users from the Accounting industry think that they had the lowest ROI from Spectrum.

Quick Insights into Spectrum ROI

Spectrum's ROI score was rated highest by customers from the Public Safety industry, and rated lowest by customers from the Utilities industry.

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Ranked Spectrum ROI the Highest

Public Safety	3.3
Asian or Pacific Islander	1.7
18-25	1.6

Ranked Spectrum ROI the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Spectrum ROI Score by Gender

Spectrum's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Spectrum ROI Score by Ethnicity

Spectrum's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Spectrum ROI Score by Age

Spectrum's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.6	18-25	1.6
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Spectrum ROI Score by Usage

Spectrum's ROI score was rated 1.5 stars by customers who have used Spectrum's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Spectrum ROI Score by Industry

Spectrum's ROI score was rated the highest by Public Safety industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.8
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.6
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Chemicals	1.5
Civic and Social Organization	1.5
Commercial Real Estate	1.5
Computer Hardware	2
Construction	1.5
Consulting	1.5
Consumer Electronics	2
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Import and Export	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Luxury Goods and Jewelry	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.7
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.6
Philanthropy	1.5
Printing	1.5
Professional Services	1.5
Public Relations and Communications	1.8
Public Safety	3.3
Ranching	2.3
Real Estate	1.5
Religious Institutions	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Staffing and Recruiting	1.5
Telecommunications	1.8
Transportation	1.6
Utilities	1.5
Warehousing	2.9
Wholesale	1.8

Spectrum Pricing vs. Competitors

Compared to its competitors, Spectrum's ROI score is rated right above Frontier Communications, and is preceded by Comcast.

COMPANY		Pricing Score
	Verizon	3.1/5
	T-Mobile	3/5
	Cox Media Group	2.4/5
	Comcast	2.1/5
	Spectrum	1.5/5
	Frontier Communications	1.5/5

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Spectrum Customer Satisfaction (CSAT)

Spectrum Customer Satisfaction (CSAT) Score

14 / 100

Spectrum has an overall Customer Satisfaction score of 14 rated by its users and customers.

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Very Satisfied	8%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	16%
Very Dissatisfied	64%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

64%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Spectrum Customer Satisfaction

Spectrum's Customer Satisfaction score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Staffing and Recruiting industry.

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Ranked Spectrum Customer Satisfaction the Highest

Warehousing	50%
Native American	32%
18-25	31%

Ranked Spectrum Customer Satisfaction the Lowest

Less than 1 Year	7%
Other	7%
Staffing and Recruiting	0%

Spectrum Customer Satisfaction Score by Gender

Male customers rated Spectrum's Customer Satisfaction score 3 points higher than Female customers.

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12 / 100

Male

	Very Satisfied	7%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	16%
	Very Dissatisfied	66%

9 / 100

Female

	Very Satisfied	4%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	15%
	Very Dissatisfied	72%

Spectrum Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Spectrum's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.

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10 / 100

Very Satisfied	5%
Satisfied	5%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	16%
Very Dissatisfied	69%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

69%

CSAT according to Hispanic or Latino

Spectrum's Customer Satisfaction (CSAT) score was rated 9% according to Hispanic or Latino users and customers.

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9 / 100

Very Satisfied	5%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	20%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

67%

CSAT according to African American/Black

Spectrum's Customer Satisfaction (CSAT) score was rated 18% according to African American/Black users and customers.

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18 / 100

Very Satisfied	7%
Satisfied	11%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	16%
Very Dissatisfied	61%

Very Satisfied

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

61%

CSAT according to Asian or Pacific Islander

Spectrum's Customer Satisfaction (CSAT) score was rated 26% according to Asian or Pacific Islander users and customers.

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26 / 100

Very Satisfied	12%
Satisfied	14%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	10%
Very Dissatisfied	60%

Very Satisfied

12%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

60%

CSAT according to Native American

Spectrum's Customer Satisfaction (CSAT) score was rated 32% according to Native American users and customers.

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32 / 100

Very Satisfied	28%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	60%

Very Satisfied

28%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

60%

CSAT according to Other

Spectrum's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.

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7 / 100

Very Satisfied	5%
Satisfied	2%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	15%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

75%

Spectrum Customer Satisfaction Score by Age

Spectrum's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

31%

26-30

21%

31-35

17%

36-40

18%

41-45

10%

46-50

51-55

11%

56-60

11%

61-65

66+

Spectrum Customer Satisfaction Score by Usage

Spectrum's Customer Satisfaction score was rated the highest by customers who have used Spectrum's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	7
1 to 2 Years	17
2 to 5 Years	14
5 to 10 Years	10
Over 10 Years	9

Spectrum Customer Satisfaction Score by Industry

Spectrum's Customer Satisfaction score was rated the highest by Warehousing industry customers, and the lowest by Staffing and Recruiting industry customers.

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{
	"title": "Spectrum Customer Satisfaction Score by Industry",
	"text": "Spectrum's Customer Satisfaction score was rated the highest by Warehousing industry customers, and the lowest by Staffing and Recruiting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spectrum's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spectrum's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Spectrum's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Spectrum's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Spectrum's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Spectrum's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Spectrum's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Spectrum's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Spectrum's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Spectrum's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Spectrum's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Spectrum's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Spectrum's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Spectrum's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Spectrum's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Spectrum's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Spectrum's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spectrum's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Spectrum's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 2,
			"stars": 0,
			"csatScore": 2,
			"text": "Spectrum's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 2
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Spectrum's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Import and Export",
			"groupId": 524,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Import and Export customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Spectrum's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Spectrum's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Spectrum's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Spectrum's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spectrum's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Spectrum's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "Spectrum's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spectrum's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "Spectrum's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Spectrum's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Spectrum's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Spectrum's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Printing",
			"groupId": 548,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Printing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Spectrum's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Spectrum's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Spectrum's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Religious Institutions",
			"groupId": 556,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Religious Institutions customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Spectrum's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Staffing and Recruiting",
			"groupId": 563,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spectrum's Customer Satisfaction score is  rated by Staffing and Recruiting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "Spectrum's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Spectrum's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Spectrum's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Spectrum's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Wholesale",
			"groupId": 571,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
			"text": "Spectrum's Customer Satisfaction score is  rated by Wholesale customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 42
		}
	]
}

Tech	14
Accounting	14
Aerospace and Aviation	5
Fashion and Beauty	25
Architecture and Planning	5
Arts and Entertainment	12
Automotive and Transportation	15
Banking and Financial Services	12
Biotech and Pharmaceuticals	0
Business and Consumer Services	4
Business Supplies and Equipment	12
Chemicals	16
Civic and Social Organization	0
Commercial Real Estate	0
Computer Hardware	30
Construction	12
Consulting	8
Consumer Goods	0
Consumer Services	13
Education	7
Environmental Services	17
Events Services	0
Facilities Services	14
Government and Public Policy	5
Healthcare, Hospitals and Medicine	2
Hospitality	7
Import and Export	0
Individual and Family Services	22
Insurance	8
Legal	4
Travel and Hospitality	16
Logistics and Supply Chain	14
Manufacturing and Machinery	18
Marketing, Advertising and Research	3
Mechanical, Civil or Industrial Engineering	14
Media and Entertainment	27
Military and Defense	4
Non-Profit	7
Energy and Manufacturing	11
Printing	0
Professional Services	10
Public Relations and Communications	17
Public Safety	0
Real Estate	4
Religious Institutions	0
Restaurants	0
Retail	7
Security and Investigations	0
Staffing and Recruiting	0
Telecommunications	21
Transportation	12
Utilities	7
Warehousing	50
Wholesale	42

Spectrum Customer Satisfaction vs. Competitors

Compared to its competitors, Spectrum's Customer Satisfaction score is rated right above Frontier Communications, and is preceded by Comcast.

COMPANY		Customer Satisfaction (CSAT) Score
	Verizon	55%
	T-Mobile	50%
	Cox Media Group	40%
	Comcast	27%
	Spectrum	14%
	Frontier Communications	10%

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Spectrum Customer Service

1.5/5

Spectrum has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Spectrum's Customer Service

Address

400 Atlantic St, Stamford, CT 06901

Website

http://www.spectrum.com

Phone Number

1-855-707-7328

Spectrum's Social Links

Quick Insights into Spectrum Customer Service

Spectrum's Customer Service score was rated highest by customers from the Public Safety industry, and rated lowest by customers from the Utilities industry.

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Ranked Spectrum Customer Service the Highest

Public Safety	2.8
18-25	1.8
Asian or Pacific Islander	1.7

Ranked Spectrum Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Spectrum Customer Service Score by Gender

Spectrum's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Spectrum Customer Service Score by Ethnicity

Spectrum's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Spectrum Customer Service Score by Age

Spectrum's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.8	18-25	1.8
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Spectrum Customer Service Score by Usage

Spectrum's Customer Service score was rated 1.5 stars by customers who have used Spectrum's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Spectrum Customer Service Score by Industry

Spectrum's Customer Service score was rated the highest by Public Safety industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.8
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Chemicals	1.5
Civic and Social Organization	1.5
Commercial Real Estate	1.5
Computer Hardware	2
Construction	1.5
Consulting	1.5
Consumer Electronics	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.8
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Import and Export	1.5
Individual and Family Services	1.7
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Luxury Goods and Jewelry	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.9
Military and Defense	1.5
Non-Profit	1.7
Energy and Manufacturing	1.8
Philanthropy	1.5
Printing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	2.8
Ranching	2.5
Real Estate	1.5
Religious Institutions	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Staffing and Recruiting	1.5
Telecommunications	1.7
Transportation	1.6
Utilities	1.5
Warehousing	2.3
Wholesale	1.8

Spectrum Customer Service vs. Competitors

Compared to its competitors, Spectrum's Customer Service score is rated right above Frontier Communications, and is preceded by Comcast.

COMPANY		Customer Service Score
	Verizon	3.1/5
	T-Mobile	3/5
	Cox Media Group	2.5/5
	Comcast	2.2/5
	Spectrum	1.5/5
	Frontier Communications	1.5/5

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Spectrum as an Employer

2.8/5

Spectrum has a 2.8/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Spectrum

Christopher Winfrey

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Spectrum scored a -78 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Spectrum would recommend the brand to a friend. ENPS measures how likely Spectrum employees would recommend working at Spectrum to a friend.

Net Promoter Score

-78

NPS Score

9%	Promoters
4%	Passive
87%	Detractors

Employee Net Promoter Score

-20

eNPS Score

32%	Promoters
16%	Passive
52%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail