Comparably Awards

Starbucks Claimed Company

Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. read more

EMPLOYEE PARTICIPANTS: 2373

TOTAL RATINGS: 25587

CEO: Howard Schultz

HR or Marketing? Claim Your Free Employer Account

eNPS at Starbucks

Starbucks' Employee Net Promoter Score (eNPS) is 5, as rated by 1901 employees. Employee Net Promoter Score tracks Starbucks employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Starbucks to a friend? Today, 41% of Starbucks employees would encourage their friends to become coworkers, whereas 23% are neutral and 36% would not recommend working at Starbucks to their friends.

Last updated 6 days ago.

Where This Score Ranks Starbucks' eNPS

TOP
50%
In the Top 50% of 1261 Similar Sized Companies on Comparably
BOTTOM
40%
In the Bottom 40% of 125 Nearby Companies in Seattle
1st
1st place versus 5 competitors rated on Comparably

Jun

Jul

Aug

Sep

Oct

Jan

Promoters
Passives
Detractors

Who Ranks Starbucks' eNPS the Highest?

Department - Customer Support 32/100

Department - Engineering 31/100

Ethnicity - African American/Black 30/100

Who Ranks Starbucks' eNPS the Lowest?

Gender - Non-Binary -90/100

Tenure - Over 10 Years -46/100

Ethnicity - Other -10/100

Starbucks eNPS At a Glance

Starbucks employees are more likely to recommend Starbucks as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The Customer Support department and the Engineering department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Starbucks to a friend?” Based on 1901 ratings, Starbucks ranks 1st place versus its 5 competitors and is right above Whitbread.

Compared to other companies in Seattle, Starbucks falls into the Bottom 40% of 125 companies. The last rating was provided 6 days ago.