HR or Marketing?Claim Your Free Employer Account
SugarCRM Company Culture
SugarCRM Culture
This score is derived from employee ratings & reviews3.8/5
SugarCRM's Overall Culture is rated B
Top Rated Culture Dimensions
Team
A-Meetings
B+Happiness
BPerks & Benefits
BWork Culture
BSugarCRM CEO
Top 30%Top 30% of Similar Size Companies on Comparably
Craig Charlton
72 /100
See More
Diversity at SugarCRM
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
D+
Diverse employees at SugarCRM have rated Team, Meetings, and Work Culture as the highest categories they have scored
Women at SugarCRM
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Women at SugarCRM have rated Happiness, Team, and CEO Rating as the highest categories they have scored
SugarCRM eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
20
SugarCRM employees are 20% more likely to recommend SugarCRM as a great place to work
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Working at SugarCRM
Working at SugarCRM is rated average by 48 employees, across various culture dimensions. SugarCRM employees are most satisfied about Team, Meetings, and Happiness categories, putting SugarCRM’s culture in the Top 35% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in San Francisco. See below in detail how working at SugarCRM was rated by employees.
Overall Company Culture at SugarCRM
B
Overall Company Culture at SugarCRM is rated B
Last updated months ago
Top
35%
SugarCRM ranks in the Top 35% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
SugarCRM Employee Reviews
Out of 23 SugarCRM employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping SugarCRM improve their work culture.
| Positive Reviews | 79% |
|---|---|
| Constructive Feedback | 21% |
Positive Reviews From SugarCRM Employees
- What did you like most about the interview process?Different people with different roles interviewing me, clear and quick feedback
- What did you like most about the interview process?Open dialogue and willingness to discuss the pros and cons
- What do you like best about the leadership team?Believe in the team, encourage people to learn, keep improving, motivate them...
Constructive Feedback From SugarCRM Employees
- What does the leadership team need to get better at?vision, execution, communication, motivation, realitic
- What would you improve about your company's interview process?If there is an interview with a current employee, it should be monitored. It was the most unprofessional, very discriminating and conflicted everything I was told by both upper management and HR. Follow up & update after final interview or at least respond to someone's email & call
- What would you most like to see improved at your company?Marketing is by far needs the most improvement.
SugarCRM Company Information
SugarCRM Company Overview
SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work—no blind spots, no busy work, and no roadblocks.
SugarCRM was founded in 2004 and its current CEO is Craig Charlton. Since its inception 22 years ago, SugarCRM has grown to 495 employees.
SugarCRM Mission, Vision & Values
SugarCRM Mission Statement
We help marketing, sales, and customer service teams achieve high-definition customer experience by providing the CRM platform that makes the hard things easier.
SugarCRM Vision Statement
Create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them.
SugarCRM Values
- Stronger Together
- Drive for Results
- Just Fix It
- Embrace Change
- Believe in 'Yes If'
| Headquarter | San Francisco, CA 94104 United States of America |
|---|---|
| Website | www.sugarcrm.com |
| Founding Date | 2004 |
| Company Status | Private |
| Jobs | www.sugarcrm.com/careers/job-openings/ |
| Social Sites |
SugarCRM Competitors
SugarCRM competitors include HubSpot, IBM, Salesforce, and SAP. SugarCRM ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how SugarCRM compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
SugarCRM Employees
SugarCRM has 495 employees. 48 employees at SugarCRM have reviewed SugarCRM across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 48 SugarCRM employees give their leadership a grade of C, or Bottom 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SugarCRM are generally satisfied with their total compensation at SugarCRM, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SugarCRM are extremely happy with their team. 48 Participants grade the quality of their coworkers an A-. The majority believe the meetings at SugarCRM are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SugarCRM believe the environment at SugarCRM is positive. Most Participants believe the pace of work at SugarCRM is comfortably fast. About 66% of the employees at SugarCRM work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at SugarCRM are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
SugarCRM employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at SugarCRM report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at SugarCRM have 2 meetings
Meetings
A Day in the Life
92% of SugarCRM employees look forward to interacting with their team every day
Coworkers
A Day in the Life
SugarCRM employees most often take 15-20 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
83% of SugarCRM employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
SugarCRM employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
86% of SugarCRM employees call their work environment positive
Environment
Joining SugarCRM - Employee Onboarding
The prevailing opinion from employees about joining SugarCRM is that the company was very prepared on their first day. SugarCRM employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SugarCRM KPIs and OKRs
Employees’ understanding of SugarCRM's KPIs and OKRs is essential for its success. Out of 6 SugarCRM employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SugarCRM CEO & Leadership
SugarCRM CEO - Craig Charlton
72 /100
SugarCRM’s CEO Craig Charlton started in this role in 2019. Craig’s approval rate is just above average, putting Craig in the Top 30% of all CEOs of similar-sized companies on Comparably, and in the Top 50% compared to the CEOs of all other companies in San Francisco. Craig Charlton is well regarded by employees for the Team SugarCRM offers, and ranks among the Top 15% of CEOs by employees in that category. Craig is most liked by employees in the Sales department and employees with 1 to 3 Years experience. However, Asian or Pacific Islander employees have a slightly unfavorable view of the CEO. When compared to SugarCRM’s competitors, Craig Charlton ranks just below SAP’s CEO Christian Klein. With Craig’s leadership, SugarCRM employee respondents are most happy about their Team and Meetings. Craig was rated slightly below average for Professional Development.
SugarCRM Leadership
The SugarCRM Executive Team is rated a “C+” and led by CEO Craig Charlton, EVP, WW Sales Juan Herrera, and Corporate Director Frank Fanzilli
Craig Charlton CEO / President
Craig Charlton serves as the CEO / President of SugarCRM.
Juan Herrera EVP, WW Sales
Juan Herrera serves as the EVP, WW Sales of SugarCRM. Juan started at SugarCRM in November of 2014. Juan is currently... read more
Frank Fanzilli Corporate Director
Frank Fanzilli serves as the Corporate Director of SugarCRM. Frank started at SugarCRM in December of 2015. Frank is... read more
Scott Fratianne Senior Director, Global Channel Programs
Scott Fratianne serves as the Senior Director, Global Channel Programs of SugarCRM. Scott started at SugarCRM in... read more
Rich Green Chief Product Officer and CTO
Rich Green serves as the Chief Product Officer and CTO of SugarCRM. Rich started at SugarCRM in January of 2016. Rich... read more
Jerry Straw SVP Sales - Americas
Jerry Straw serves as the SVP Sales - Americas of SugarCRM. Jerry started at SugarCRM in July of 2018. Jerry is... read more
Karen Willem CFO
Karen Willem serves as the CFO of SugarCRM. Karen started at SugarCRM in January of 2017. Karen is currently based in... read more
Patrick Pahl Vice President Marketing Programs and Alliances
Patrick Pahl serves as the Vice President Marketing Programs and Alliances of SugarCRM. Patrick started at SugarCRM in... read more
Jorge Arroyo SVP of Engineering and Fellow
Jorge Arroyo serves as the SVP of Engineering and Fellow of SugarCRM. Jorge started at SugarCRM in November of 2018.... read more
SugarCRM Salaries
How much does SugarCRM pay?
How much do people at SugarCRM get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at SugarCRM is $131,471, or $63 per hour, while the estimated median salary is $155,464, or $74 per hour.
At SugarCRM, the highest paid job is a General Counsel at $309,363 annually and the lowest is an Admin Assistant at $43,872 annually. Average SugarCRM salaries by department include: Design at $107,675, HR at $111,165, Finance at $96,324, and Legal at $309,364. Half of SugarCRM salaries are above $155,464.
28 employees at SugarCRM rank their Compensation in the Top 40% of similar sized companies in the US (based on 94 ratings) while 28 employees at SugarCRM rank their Perks And Benefits in the Top 25% of similar sized companies in the US (based on 32 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $77k | $77k | 1st Percentile |
20th Percentile $116k | $116k | 20th Percentile |
40th Percentile $154k | $154k | 40th Percentile |
60th Percentile $213k | $213k | 60th Percentile |
80th Percentile $295k | $295k | 80th Percentile |
100th Percentile $372k | $372k | 100th Percentile |
$131,471*
Average Compensation
$155,464*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
SugarCRM Salaries by Department
Diversity & Inclusion at SugarCRM
Diverse employees at SugarCRM score the company 63/100 across various culture categories, placing SugarCRM in the Bottom 25% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at SugarCRM across various culture dimensions.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.
Ranked Culture the Highest
Ranked Culture the Lowest
SugarCRM Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Work From Home Policy
SugarCRM PTO
SugarCRM's PTO and Vacation policy typically gives 15-20 days off a year. Paid Time Off is SugarCRM's 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. SugarCRM's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SugarCRM Careers
SugarCRM Jobs
No Recent Jobs found for SugarCRM on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
H1B Visa
In 2019, SugarCRM applied for 8 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
SugarCRM has a total of 495 employees
8
Total Applied
H1B Applications Outcome
- 100% Granted (8 out of 8)
- 0% Denied ( out of 8)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 8)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 8)
This data was calculated using publicly sourced data from OFLC Performance Data
Let SugarCRM Know You Want To Work There
Overview of Candidates Interested in SugarCRM on Comparably
Candidates By Department
All Industries | 26% | |
|---|---|---|
Engineering | 22% | |
Product | 11% | |
IT | 11% | |
Customer Support | 7% | |
Other | 24% |
Candidates By Location
San Francisco | 17% | |
|---|---|---|
New York City | 7% | |
Denver | 7% | |
Chicago | 4% | |
Sunnyvale | 4% | |
Other | 61% |
Frequently Asked Questions regarding SugarCRM
Who is the CEO of SugarCRM?
SugarCRM CEO is Craig Charlton, their score by employees is 72
What is SugarCRM eNPS?
The eNPS for SugarCRM is 20
What is the salary for Senior Marketing Manager in SugarCRM?
Senior Marketing Manager average salary in the US is 133k
What are the salaries in the Admin in SugarCRM?
The average salaries for Admin in SugarCRM is 46k
How many employees work in SugarCRM?
SugarCRM has 495 employees
×