SUMMIT FAQs

Yes, you are required to successfully pass the post course test to obtain CE credits and certification. This is required by our licensing boards for online courses.

Certificates are available at the end of the workshop for those who registered at least 5 business days prior to the workshop, were present for the full day, and are in good financial standing.

If your certificate is not available at the workshop, please fill out a Certificate Request Form available at the registration table. Once the paperwork from the workshop has been received and processed, your certificate will be mailed or emailed depending on your preference. This may take up to 28 days.

We're here to answer any questions you may have on our Live or Online Workshops including registration help, Continuing Education details, and technical support.

How can we help?

Search or browse our FAQs here

Submit an online support request here

Give us a call: (800) 433-9570 (Monday through Friday, 6AM-6PM Central Time)

Please allow up to one business day for an email/online request reply (although we're typically quicker!).

Note:After-hours email/online requests are handled the next business day.

You can log into your account by:

Visiting our website at summit-education.com and selecting the "Sign In" link at the top of the page.

Clicking the login link in your confirmation email.

Clicking the following link: http://summit-education.com/login.

What is the Summit CE Tracker?

We understand that keeping track of all your various CE credits and certificates across multiple providers (and then for multiple professional licenses) is a tough task! We've simplified this tedious work for you with our CE Tracker.

Simply log into your Summit Account or Subscription, and click the "Manage Licenses" and "Manage Courses" options under the CE Tracker section.

Enter your license(s) information, then CE courses you've completed -- including uploading your PDF certificates. We'll keep everything collected and you can download your stored certificates at any point.

Our team is also working hard to bring more features into this helpful tool. Enjoy!

Find "CE Tracker" in your account:

Does Summit collect sales tax?

Yes, starting in July 2019, Summit collects sales tax for online courses and any Summit Subscription if the customer billing address is in Tennessee or Texas.

Will sales tax apply to my purchase?

Yes, if you live in Texas or Tennessee and purchase an online course or any Summit Subscription plan. However, live courses and webinars are not taxed.

State

Subscription

Live Courses & Webinars

Online Courses

TN & TX

Yes

No

Yes

Other States

No

No

No

If you are paying with a payment method connected to a tax exempt organization (via check, PO, or credit card), you may contact our customer service team to have your purchase tax exempt after meeting additional documentation requirements.

How much is sales tax for me?

Sales tax is a combination of state and local taxes:

For Tennessee this calculation is based on Summit's home office location for everyone in Tennessee producing a tax amount of 9.75%.

For Texas this amount varies based on your billing zipcode.

A technical note for Texas: Summit's online courses and subscriptions are taxed with a 20% exemption applied, meaning only 80% of your order fee will actually be taxed. While you will see a standard tax rate noted during checkout and on your invoice, the actual tax amountnoted and charged will be based on this 80/20 formula.

Will sales tax apply to my Summit Subscription renewal?

Yes, if you live in Texas or Tennessee, regardless if tax was initially included on your subscription, it will now be added. If you work for a registered non-profit, please see below regarding tax-exempt purchases.

I work for a non-profit company, do I have to pay sales tax?

If you live in Tennessee or Texas and work for a non-profit, our customer service team can process your purchase as tax-exempt. You will be required to use a form of payment directly tied to your organization (company check, purchase order, or credit card) and may not use a personal credit card. You may also be required to submit a tax exempt form signed by the appropriate business contact at your company.Please call us at (800) 433-9570 for details.

Post course tests consist of True/False and/or multiple choice questions. You will be able to retake the post course test as many time as necessary to receive a passing grade. A passing "grade" is 75% or higher for general content, 80% or higher for certain state specific courses, like ethics, jurisprudence, and laws and rules courses.

Currently, all of our online workshops range from 1-6 credit hours (with some exceptions based on state and profession). You can view the licensing approval by profession on the Product page (middle of page, far right tab of "CE Credit") where you can see the exact number of credit hours for each profession and state.

If you have further questions regarding CE credits, please contact Summit Customer Service M-F from 6 a.m. to 6 p.m. CST at (800) 433-9570 or email [email protected].

Yes, you can always press pause or stop to take a break at your own convenience. The player will not save the last viewed spot, so please make note if you close the workshop. Please remember you need to finish the course and pass your post course test within 30 days. If you are a subscriber, the course will be available to you as long as your subscription is active!

Subscribers have access to all of our online courses for the length of their subscription!

Once you purchase the online workshop, you have 30 days to view the workshop as many times as you want as well as to review the manual (if you choose not to download while taking the course). You can skip around (fast forward and rewind) as much as you like.

On the website, sign into your account and you will see Add Course buttons instead of Add to Cart buttons. Click Add Course and you will be registered for Live Courses or have access in your Account Manager for Online Courses. Or you can call or email Customer Service to sign up for a course.

Why track my CE Courses (and upload my certificates)?

Summit CE Tracker allows you to track all CE courses that apply to your professional license(s). After entering your License information, by entering all CE Courses you attend or take online, we'll be able to store all your CE Certificates in one location and help you see how many credits you've earned vs. your license requirements.

Tracked courses can be from any CE provider in any format and apply to multiple licenses.

Tracking a CE License & Upcoming a CE Certificate

First log into your Summit account or Summit Subscription

Click the "Licenses" option in the CE Tracker

Click "Add New Course"

Then enter the course information

Optionally, you can upload a certificate PDF which we will store for you, allowing you to redownload from your CE Tracker whenever you need it

Click "Add Course"

And you're done!

CE Course Entry

Why track my CE Licenses?

Summit CE Tracker allows you to track all CE courses that apply to your professional license(s). By first entering your license information, we're able to help track your license renewal dates and your hours earned vs. required.

Tracking a CE License

First log into your Summit account or Summit Subscription

Click the "Licenses" option in the CE Tracker

Click "Add New License"

Then enter all your license information

Click "Add License"

And you're done!

CE License Entry

Does Summit report to ASHA?

Yes! If you would like to obtain ASHA CEUs through Summit for completing an ASHA Registered course, it is necessary for you to submit a brief ASHA participant form to Summit immediately upon completion of your course.

For Live Courses, you will be provided a Participant form to complete and return to your Instructor at the end of the workshop. Live course completions are reported no more than 45 days from the workshop date.

For Online Courses, you will be prompted to fill out an Online form once you have completed the Online Course and post-course test. Online course completions are reported to ASHA Quarterly following the below schedule:

Quarter 1: Online course Completions 1/1 - 3/31 will be reported to ASHA no later than 5/15

Quarter 2: Online course Completions 4/1 - 6/30 will be reported to ASHA no later than 8/14

Quarter 3: Online course Completions 7/1 - 9/30 will be reported to ASHA no later than 11/14

Quarter 4: Online course Completions 10/1 - 12/31 will be reported to ASHA no later than 2/14

Yes! Summit offers CE Broker reporting on behalf of FL PTs, OTs, SLPs, ATCs and LMTs as well as for AL PTs, OH SLPs, SC PTs, OTs and SLPs. Licensees for states/professions outside of these listed should self-report at www.cebroker.com using the information provided on the certificate of completion.

How to request CE Broker reporting:

Live Courses

Completed in the state of FL for by FL Licensees or by AL PTs, OH SLPs, SC PTs, OTs and SLPs: Summit will collect license #s on the sign-in sheet and will report automatically once your attendance has been verified, in up to 28 days from the day the course takes place.

Completed outside the state of FL by FL Licensees or by AL PTs, OH SLPs, SC PTs, OTs and SLPs: Please email your request for CE Broker reporting to [email protected] after you have completed the course. Include in the email request: Report to CE Broker in the subject line, Name, Summit order #, Date of course completed, State, Profession and License number. Completions will be reported as soon as attendance has been verified via the Sign-in sheet (up to 28 days from the course) and an email confirmation will be sent in reply to the request. Please note if your state/profession is outside of those listed above you will have to self-report at www.cebroker.com using the information provided on your certificate of completion.

Online Courses

Completed by licensees who reside in FL, AL, OH and SC: The option to request CE Broker reporting will be available via a Report to CE Broker button in your Summit account beneath the course title. The button is available for 30 days from the date you pass the post-test. If the request for CE Broker reporting has not been submitted by the 30 day deadline, the button will disappear and you will have to self-report at www.cebroker.com using the information provided on their certificate of completion. Online completion requests for CE Broker reporting will be reported in up to 10 business days from the date the request was received.

Completed by licensees who reside outside the state they are licensed in that are FL Licensees, AL PTs, OH SLPs, SC PTs, OTs and SLPs: Please email your request for CE Broker reporting to [email protected] after you have completed the course. Include in the email request: Report to CE Broker in the subject line, Name, Summit order #, Date of course completed, State, Profession and License number. Online course completions will be reported in up to 10 business days from the date the request was received. You will be emailed a confirmation as soon as the completion has been reported.

Please note if a licensees state/profession is outside of those listed above they will have to self-report at www.cebroker.com using the information provided on their certificate of completion.

Please inform Summit immediately through Customer Service if you have a change in plans so we can plan space and materials appropriately. Repeat No show offenders whodon'tprovide advance notice of a change in plans may be charged a $20.00 no show fee.

You can register:

Online

By phone : (800) 433-9570

By Fax : (615) 376-8233

By Email : ( [email protected] )

By Mail at : PO Box 908 Franklin, TN 37065

**All Purchase Orders must be received signed and approved along with a registration form for each attendee via mail, fax, or email.

On the account log in page (http://summit-education.com/login), you may select the "Forgot your Username" or "Forgot your Password" link. Shortly after submitting your request, you will receive an email with additional steps to complete your login.

Should you still encounter any issues, please contact our Customer Service Team at (800) 433-9570 or [email protected] to have your username and password reset for you.

Yes! You are able to watch the workshops on your phone. Here are the technical requirements to ensure it works properly:

Safari on iPhone

iOS 8+

iPhone 4s through current

Safari on iPad

iOS 8+

iPad 2 through current

Chrome on Android

Android 4.0+

Any running Android 4.0

We have frequent email communication with our customers from the time of initial purchase through 30 days post completion about the availability of our Subscription plans

If you currently have 1 Live course you want to attend, then much of the cost to upgrade to All Access at $299.99 is already covered. We also offer over 225 Online workshops that are included with the subscription as well!

With more than 2,200+ Live Courses across all 50 states annually, you are likely to see plenty of good options each year in most cities where Summit visits. Also, we offer more than 200+ Online Courses that are also included in "All Access." Finally, for more detail, you can check our website (which typically has at least 3 months of future courses listed, remembering we offer less courses in Summer) or call Customer Service at 800-433-9570 to get more information on your location.

Once you complete your course evaluation and online test, you will be able to download your certificate. Simply click on the "Certificate" button on your course page. If you need assistance please call (800) 433-9570 during regular business hours (M-F: 6AM - 6PM CST).

As a leader in the continuing education industry, we offer more than 2,200 live workshops a year and have over a 150 online courses available. We strive to deliver quality education with new topics, outstanding instructors, and exceptional customer service.

Our subscription plans provide you with unlimited access to these quality courses for less than $300 up to a 60% Savings on CE credits! Let us be your top choice for continuing education!

Courses range in length from 1-6 hours. You can see the exact length of the course by visiting the course Product page.

We accept registrations up until the day of the workshop; however, certificates may not be available for those registering within 48 hours of the workshop. We recommend registering at least 14 days prior to the workshop in order to qualify for our early rate discount. Walk-in or last-minute registrations are not recommended as workshop materials and seat availability cannot be guaranteed.

**Should you choose to register the day of the workshop, please note the walk-in rate is $249.99 per person.

Your confirmation email serves as your receipt. Should this not suffice, please call our Customer Service at (800) 433-9570 or email us at [email protected].

Your subscription renews each year, on the date of your original purchase. This means you get 12 whole months of the Summit Subscription to enjoy!

Accommodations will be made in accordance with the Americans with Disabilities Act (ADA). If you require specific accommodations due to a disability, please contact Summit Customer Service in writing at least 30 days before the workshop date so that appropriate arrangements may be made.

Requests may be made by emailing at [email protected].

Yes, for your convenience, your subscription will be auto-renewed one (1) year after enrollment at the standard subscription rate. You will receive an email notice approximately 30 days prior to renewal as a reminder of the pending charge allowing you the opportunity to cancel your auto-renewal. Please ensure your account email address stays up-to-date to receive this notification.

If you wish to cancel your auto-renewal prior, please send us an email at [email protected] or give us a call!

Once you have purchased the course, you will see a "Resources" option immediately below the player. When you click on this, you will have the option to download the course manual (under "Course Resources."

We want you to be completely satisfied with you decision in choosing Summit Professional Education as your continuing education provider. With our Summit Subscription Guarantee, you may cancel your subscription and receive a full refund within the first 30 days of enrollment as long as you have not completed a course.

Yes! You may upgrade your registration to our All Access for $100 or Online Access for $50 within 30 days of completing your 6 hour course!

You can do this online at www.summit-education.com or by contacting our customer service team.

We love groups!

If you have a group of 5 or more attendees or subscribers, we would love the opportunity to tailor a group package to your needs! Please contact our business sales team at 800-433-9570 or email [email protected]

To ensure your subscription is renewed, please contact our Customer Service Team at (800) 433-9570 or [email protected] to update your credit card information.

You may upgrade your Online Access plan to All Accessby contacting our Customer Service Team at (800) 433-9570 or [email protected].

To cancel your subscription, please contact our Customer Service Team at (800) 433-9570 or [email protected]. After cancellation, you will still have access to your plan until your annual term is over. Refunds can be given if you are within the terms of the Summit Guarantee.

We believe the Summit Subscription is so valuable to our customers, that we will allow you to upgrade from a live or online course up to 30 days from the date you complete it for only $100!

We understand that life happens!

If you're not able to attend a workshop, and you are a Summit Subscriber, please inform our Customer Service Team as soon as possible at (800) 433-9570 or [email protected]. Cancellations without prior notification may result in a $20 Non-Attendance administrative fee and/or termination of their subscription.

We want to make registering as easy as possible. As a subscriber, you can register for a workshop a workshop by the following methods:

Online www.summit-education.com

Phone (800) 433-9570

Email [email protected]

Fax (615)376-8233

Mail PO Box 908 Franklin, TN 30765

Simply log into your account at www.summit-education.com/login to select a workshop or reference your Subscriber ID on your registration form.

Signing up for a Summit Subscription is easy! For the fastest result, visit our website and enter in your information to check out. From there, you will even be able to add courses!

You can also register for a subscription by the following methods:

Online www.summit-education.com

Email [email protected]

Fax (615)376-8233

Mail PO Box 908 Franklin, TN 30765

Phone (800) 433-9570

We want our subscription to be valuable, whatever your needs may be. This is why we've created two different plans for you!

ALL ACCESS Unlimited live and online courses - $299.99

ONLINE ACCESS Unlimited online courses - $249.99

Your subscription will run for a full year from the date of purchase. For example, if you purchased your subscription on February 10th, it would renew on February 10th each year. That's 12 whole months of value!

Yes, you can upgrade to All Access for $100 if you have completed a Live course within the past 30 days.

You can upgrade to "All Access" for $100 or Online Access for $50 for up to 30 days after you complete an Online 6 credit course.

You can do this online at www.summit-education.com or by contacting our customer service team with you payment information!

Substitutions may be made at any time.

Requests for cancellation must be received ten (10) days prior to the workshop in order to receive a refund less a $20.00 administrative charge per canceled attendee.

If the cancellation is made within ten days or less, refunds will not be granted for any reason. Instead, a credit will be issued for the original dollar amount paid that may be used toward any product Summit has to offer. This credit expires after one year.

If you are trying to register for a course under your subscription, but a credit card is being asked to register, then you have not successfully logged into your subscription account.

First, click on the "sign-in" link at the top of our home page (www.summit-education.com). Once you sign in, you will be taken to a list of your courses.

From here, find the workshop you would like to attend.

To register, you'll click the green button "Add to My Subscription" after selecting the course.

**Note: If you are logged in but do not see your subscription, it is possible you may have more than one account. Please revisit the email confirmation you received for your subscription to obtain your correct username and password.

Please check your workshop brochure or confirmation email to verify whether specific items should be taken to the workshop. We recommend that you bring a light sweater or jacket as the temperature of the room cannot be controlled to accommodate everyone in attendance.

Check-in and registration begin at 7:30AM. The workshop will begin promptly at 8:00AM and conclude at 3:30PM. You will have an hour for lunch and two 15 minute breaks. Lunch will be on your own.

Because of our streaming video approach, this rarely happens. If it does, it's typically because of customer internet access quality issues, and we will provide troubleshooting tips as welltelephone support from ourcustomer service team.

Even with a subscription, you still need to sign up for Live Workshops (ideally at least 2 weeks out, and with a minimum of 7 days out). If youdon'tsign up in advance, we cannot guarantee you a seat, manual, extra materials or a certificate at the workshop. Also, please notify us at least 30 days in advance if you have special needs or require assistance.

The approval of online workshops varies by state and profession, and some licensing boards have longer approval turnarounds than others.

We understand that licensing renewals are time sensitive, and therefore, make every attempt to hold our workshops as scheduled. As long as our instructor arrives to the location, the workshop will be held. Should anything change, we will notify all pre-registered attendees via phone and email based upon the information provided on your registration.

Please note, if you are uncomfortable traveling due to inclement weather, we will be happy to issue you credit equal to the dollar amount paid which may be applied toward any product Summit has to offer. Simply notify Customer Service at (800) 433-9570 or [email protected].