Joining Support.com - Employee Onboarding | Comparably
Support.com Claimed Company
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more
EMPLOYEE
PARTICIPANTS
46
TOTAL
RATINGS
649
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Joining Support.com - Employee Onboarding

Employee Sentiment

The prevailing opinion from employees about joining Support.com is that the company was prepared on their first day. Support.com employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

AnswerPercent
Yes100%
No0%
Did you have a positive onboarding experience when you were hired at your current company?
AnswerPercent
Very Prepared0%
Prepared100%
Somewhat Prepared0%
Unprepared0%
Very Unprepared0%
How prepared was your company on your first day of onboarding?
AnswerPercent
Yes100%
No0%
Was your direct manager helpful with your onboarding during your first 90 days?
1

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at Support.com are rated a B. At Support.com most employees said they received feedback every week or once a month. Learn More about your managers at Support.com.

AnswerPercent
Every week50%
Once a month50%
Once a quarter0%
Once a year0%
Never0%
How often do you get valuable feedback on how to improve at work?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
Yes0%
No100%
Do you feel comfortable giving your boss negative feedback?
2

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 50% of employees at Support.com said they negotiated their salaries. On average, Support.com employees earn $104,351. Support.com ranks in the Bottom 40% for compensation in Los Angeles. Learn More about Salaries at Support.com.

Average Salaries at Support.com by Department
$127k*
Engineering
$134k*
Product
$102k*
Design
$87k*
Marketing
$91k*
Operations
$56k*
Admin
$82k*
Business Dev
$79k*
Finance
$61k*
Customer Support
$102k*
HR
$103k*
IT
$253k*
Legal
$208k*
Sales

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

3

Get Acclimated

Now that you’ve joined Support.com, get acclimated. Is lunch a social time or do people sit at their desks? At Support.com the most common answer selected by employees is eat lunch at their desk. Understand your coworkers and why they’ve chosen to stay at Support.com, many employees say it’s because of the comfort & familiarity.

AnswerPercent
Company Mission0%
Comp & Benefits0%
Co-Workers0%
Comfort & Familiarity100%
Career Advancement Opportunities0%
What's the main reason you stay at your current company?
AnswerPercent
>1 hour0%
1 hour33%
45 minutes33%
30 minutes0%
I eat at my desk34%
How long do you take for lunch breaks?
AnswerPercent
Multiple times a week25%
Once a week0%
Once a month25%
Once a quarter25%
Never25%
How often do you socialize with team members outside of work?
4

Professional Development

Support.com ranks in the Top 5% of companies for professional development in Los Angeles. 100% of employees feel as though Support.com is beneficial to their continuous career growth, and 100% said they had a mentor at the office. Learn More about Professional Development at Support.com.

AnswerPercent
Yes100%
No0%
Do you have a mentor at work?
AnswerPercent
Yes100%
No0%
Does your current company provide you meaningful opportunities for career advancement?
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