Syncro Employee Reviews
Out of 424 Syncro employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping Syncro improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Syncro compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 8% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are dedicated to us. They make sacrifices for the company as a whole rather than be self-centered like most other companies. They have earned our respect and do not take it for granted.
Review from Engineering Dept
Our leader fosters teamwork and values diverse perspectives and goals.
Review from Customer Support Dept
Our leader encourages creativity and embraces innovation for progress.
Our leader delegates tasks effectively, promoting autonomy and efficiency.
Review from Customer Support Dept
Our leader's ethical behavior and honesty cultivate trust and respect.
What does the leadership team need to get better at?
Pay is not in alignment very well with job descriptions in the industry. Do not feel appreciated when pay increases are delayed or not in alignment with job and responsibilities.. 3% delayed cost of living increase with 9% inflation does not help with feeling valued as an employee.
Review from Customer Support Dept
What is the best part about your compensation package?
Our medical expenses are kept low, our pay is re-evaluated and compared to national averages. Other than covering everything, we also have many additional popup holidays that encourage us to get away from our work and actually live a life.
Review from Engineering Dept
Company Wellness Day are awesome
Review from Customer Support Dept
Wellness day - company and dept
Wellness Days and Unlimited Time Off
Review from Customer Support Dept
Pet Insurance Medical Benefits Unlimited Time Off
Why do you feel undervalued and what would make you feel better about your compensation?
- Canadian employees are paid much lower in comparison to United States employees regardless of the market. - Canadians do not have a RRSP contribution match (IRA contribution match equivalent to United States).
Review from Engineering Dept
no raise or cost of living adjustment in two years
Review from Customer Support Dept
larger 401k matching cost of living adjustment at minimum
Review from Customer Support Dept
Align compensation increases with inflation and more opportunity for growth in the company. More opportunities to grow, increase value, career goals. Perks, trinkets, events, and accolades do not pay bills.
Review from Customer Support Dept
Other offerings are offering higher compensation packages. Leaving would net me more money and equal or better benefits. I like the people I work with and the culture, so that's what keeps me here.
Review from Customer Support Dept
What are some of the best things about your team?
We are close-knit and communicate often. We play off of each other's strengths and all promote an inclusive environment. We don't blame issues on a specific person; we work on solutions.
Review from Engineering Dept
The ability to analyze problems critically and find creative solutions helps the team overcome obstacles and achieve goals.
Review from Customer Support Dept
Team members take ownership of their tasks and responsibilities, delivering on commitments and contributing to the team's overall success.
Our team has clearly defined roles that help prevent confusion, overlap, and conflicts within the team.
Review from Customer Support Dept
Willingness to work together, share ideas, and collaborate on projects leads to innovative solutions and increased productivity.
What do your coworkers need to improve and how could you work together better?
Working remote is hard and emotionally draining. Specifically in the team I am in, there is little connection anymore or team work and that doesn't help with the emotional stamina of dealing with angry customers calling in support frustrated with Syncro, late Jiras, etc. Getting rid of ROP was bad.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone wants each other to succeed. We encourage each other and cheer each other on. We celebrate milestones and releases of new features and are encouraged to post kudos/shout-outs and 'thank you' messages in public to share successes and teamwork. You don't feel left out.
Review from Engineering Dept
Our commitment to regular feedback and performance discussions helps our employees continuously improve and reach their full potential.
Review from Customer Support Dept
Offering wellness programs, mental health support, and resources for maintaining physical and mental well-being demonstrates a company's commitment to its employees' health.
Effective and empathetic leadership plays a significant role in shaping a positive company culture. Leaders who listen, support, and lead by example inspire trust and respect.
Review from Customer Support Dept
Our team has a collaborative culture where teams work together cohesively and cross-functionally can lead to more innovative solutions and better outcomes.
What needs to change to make the company culture better?
More training, more interaction with team members from other departments, more communication from executives, more feeling like a part of a business and knowing if this company is going to survive in the future. Feeling disconnected from the vision. Company more concerned about 'woke'ness than biz.
Review from Customer Support Dept
What did you like most about the interview process?
Meeting all the senior leaders in the process.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Syncro yet.
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What makes you most happy at work?
Working with positive and energetic people. Having fun work projects to do. Knowing that my managers and executives trust my work ethic and abilities and allow me to work in a way that makes me most productive.
Review from Engineering Dept
Recognizing and supporting each other's achievements beyond work bolsters the happiness of the entire team.
Review from Customer Support Dept
Feeling secure in your position can provide peace of mind and reduce anxiety about your future.
Engaging in tasks that challenge you and require your skills can provide a sense of achievement and personal growth.
Review from Customer Support Dept
aving the ability to make decisions and take ownership of tasks can lead to a greater sense of control and accomplishment.
What's going wrong and how can it be improved?
Customers are tired of the BS here at Syncro, saying they will do this and not following through. Customers may like features, but it not scalable for larger MSPs. They know the company is for startups. Support has been awful for a long time and users need to re-trust Syncro and changes they need.
Review from Customer Support Dept
I feel as though there is a lack of growth within the company at the moment.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Syncro yet.
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