TaxJar Culture | Comparably
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TaxJar Claimed Company
TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 20,000 businesses. read more
EMPLOYEE
PARTICIPANTS
164
TOTAL
RATINGS
5752

TaxJar Company Culture

TaxJar Culture

This score is derived from employee ratings & reviews
Choice Employer
A
4.6/5

Top Rated Culture Dimensions

TaxJar CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Mark Faggiano TaxJar's CEO
Mark Faggiano
96 /100

Diversity at TaxJar

Top 35%Top 35% of Similar Size Companies on Comparably
B

Diverse employees at TaxJar have rated Perks And Benefits, CEO Rating, and Team as the highest categories they have scored

Women at TaxJar

Top 35%Top 35% of Similar Size Companies on Comparably
B

Women at TaxJar have rated Team, CEO Rating, and Perks And Benefits as the highest categories they have scored

TaxJar eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 5%Top 5% of Similar Size Companies on Comparably

Recommend to a Friend?

83

TaxJar employees are 83% more likely to recommend TaxJar as a great place to work

87%Promoters
9%Passives
4%Detractors

Working at TaxJar

Working at TaxJar is rated highly by 164 employees, across various culture dimensions. TaxJar employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting TaxJar’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Boston. See below in detail how working at TaxJar was rated by employees.

Overall Company Culture at TaxJar

A

Overall Company Culture at TaxJar is rated A

Last updated months ago

Top
10%

TaxJar ranks in the Top 10% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 164 Employees

View Results
0
20
40
60
80
100
Sales
92
Sales92
Finance
91
Finance91
Product
90
Product90
Business Dev
89
Business Dev89
Customer Support
87
Customer Support87
Engineering
86
Engineering86
Marketing
86
Marketing86
Operations
84
Operations84
HR
81
HR81

TaxJar Employee Reviews

Out of 1074 TaxJar employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping TaxJar improve their work culture.

98%
2%
Positive Reviews98%
Constructive Feedback2%

Positive Reviews From TaxJar Employees

  • What do you like best about the leadership team?
    That there are a number of females in leadership roles and that they have integrity to their word!
  • What is most positive about the culture and environment at your company?
    At the core, People matter more than the company.
  • What are some of the best things about your team?
    The lack of ego is the big the one. We've got a ton of sharp and immensely capable people, but everyone remains down-to-earth and friendly. We're hugely competitive in our space but uncompetitive on a personal level, and I think that's instrumental to our cohesiveness. Everyone's got your back.

TaxJar Company Information

TaxJar Company Overview

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 20,000 businesses.

TaxJar was founded in 2013 and its current CEO is Mark Faggiano. Since its inception 13 years ago, TaxJar has grown to 200 employees.

TaxJar Mission, Vision & Values

TaxJar Mission Statement

Spend Time on Your Business. Not Sales Tax.

TaxJar Vision Statement

At TaxJar, we believe in a few things above all else: treating people with respect, building the absolute best product imaginable and we believe that helping people reach their potential is the ultimate satisfaction. Around here, we call this The TaxJar Way. And it’s why we obsessively leverage technology and automation to solve a problem no one wants to deal with - sales tax. We know that a happy team means happy customers, and we’re intentional about creating incredible experiences for both our customers and our teammates. We’ve always been committed to hiring the best and brightest to join, and we support a team where diversity thrives.

TaxJar Values

  • We Do the Right Thing for Our Customers
  • We're a Team, Built on Trust
  • We're Proud to be 100% Remote
  • We're in Control of our Own Destiny
Headquarter462 Washington Street #3066
Woburn, MA 01888
United States of America
Websitewww.taxjar.com
Founding Date2013
Company StatusPrivate
Jobswww.taxjar.com/jobs/
Social Sites

TaxJar Competitors

TaxJar competitors include Sovos, Vertex Inc., and Avalara. TaxJar ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how TaxJar compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    TaxJar's Logo
    TaxJar
    4.6/5
  2. #2
    Sovos' Logo
    Sovos
    4.5/5
  3. #3
    Vertex Inc. Logo
    Vertex Inc.
    3.8/5
  4. #4
    Avalara's Logo
    Avalara
    3.7/5
  • He built a 12 foot high trebuchet in High School, co-manages our Core Workflow Engineering Team and absolutely owns #RemoteLife. Meet Ruby on Rails rockstar and Ameteur Ninja, André (and his *gorgeous*, family, too). Learn more: https://bit.ly/2IcMaH3
  • She's redefining work/life integration and helping to change lives while she does it. You may have heard or seen our Head of Employee Experience talking #RemoteWork. Dynamic. Real. Darcy is the epitome of doing #RemoteLife right. Meet her here.
  • MPAc and former Rhode Island Revenue Officer, we're lucky to say that she is part of our AutoFile team. Meet world traveler, mom to Nacho and gardening goddess, Na Koo. #RemoteLife
  • 25-year tax genius? ? Up at 4am for Cross-fit? ? Family first? ? #RemoteLife done right ? Meet Tax Solutions Engineer Howard Miller.
  • When we asked 20-year career Software Engineer, Mir to share their #RemoteLife journey, we couldn't have dreamed of a film more inspired. From NYC to The Catskills join Mir as they tell you what finding TaxJar means to them.
  • Culture Video

TaxJar Employees

TaxJar has 200 employees. 164 employees at TaxJar have reviewed TaxJar across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 164 TaxJar employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at TaxJar are pleased with their total compensation at TaxJar, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at TaxJar are extremely happy with their team. 164 Participants grade the quality of their coworkers an A+. The majority believe the meetings at TaxJar are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at TaxJar believe the environment at TaxJar is positive. Most Participants believe the pace of work at TaxJar is comfortably fast. About 60% of the employees at TaxJar work 8 hours or less.

Overall, the employees at TaxJar are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
TaxJar employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at TaxJar report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at TaxJar have 2 meetings
Meetings
A Day in the Life
99% of TaxJar employees look forward to interacting with their team every day
Coworkers
A Day in the Life
TaxJar employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
91% of TaxJar employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
TaxJar employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
99% of TaxJar employees call their work environment positive
Environment

Joining TaxJar - Employee Onboarding

The prevailing opinion from employees about joining TaxJar is that the company was very prepared on their first day. TaxJar employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

TaxJar KPIs and OKRs

At TaxJar 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of TaxJar's KPIs and OKRs is essential for its success. Out of 158 TaxJar employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 155 have said yes.

AnswerPercent
Yes98%
No2%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes67%
No33%
Are the KPIs/OKRs for your department clear?

TaxJar CEO & Leadership

Mark Faggiano TaxJar's CEO
96 /100

TaxJar CEO Awards and Recognitions

Best CEOs 2020 (Small & Midsize Companies)
Best CEOs for Diversity 2020 (Small & Midsize Companies)
Best CEOs for Women 2020 (Small & Midsize Companies)
Best CEOs 2019 (Small & Midsize Companies)
Best CEOs for Women 2019 (Small & Midsize Companies)

TaxJar’s CEO Mark Faggiano started in this role in 2013. Mark’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Boston. With a high CEO score, Mark Faggiano has won the Best CEOs in 2020 along with Salsify CEO Jason Purcell and Nextdoor CEO Sarah Friar. In addition, Mark has garnered Best CEOs for Diversity in 2020 specifically for Diversity, making TaxJar’s CEO one of the top rated CEOs by diverse employees. TaxJar’s CEO is highly regarded especially by employees in the Product department, employees in the Finance department, and employees in the Sales department. However, African American/Black employees, employees identified with Other ethnicities, and employees with 6 to 10 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to TaxJar’s competitors, Mark Faggiano ranks right above Sovos CEO Andrew Hovancik. Under Faggiano’s leadership, TaxJar employee respondents are most happy about their Environment and the company’s Executive Team. Gender and Diversity are two areas, according to respondents, where TaxJar could stand to see real improvement.

TaxJar Leadership

The TaxJar Executive Team is rated an “A+” and led by CEO Mark Faggiano, Chief Revenue Officer & Founder Ryan Thompson, and Chief Technology Officer & Founder Matthew Anderson

  • Mark Faggiano  CEO / President

    Mark Faggiano CEO / President

    Mark Faggiano serves as the CEO / President of TaxJar.

  • Ryan Thompson Chief Revenue Officer & Founder

    Ryan Thompson serves as the Chief Revenue Officer & Founder of TaxJar.

  • Matthew Anderson Chief Technology Officer & Founder

    Matthew Anderson serves as the Chief Technology Officer & Founder of TaxJar.

  • Carolyn Urban VP, Customer Success

    Carolyn Urban serves as the VP, Customer Success of TaxJar.

  • Elaine Page VP, People Ops

    Elaine Page serves as the VP, People Ops of TaxJar.

  • Vibhor Chhabr VP of Product

    Vibhor Chhabr serves as the VP of Product of TaxJar.

  • Matt Bieniek VP, Finance

    Matt Bieniek serves as the VP, Finance of TaxJar.

  • Mark Faggiano CEO & Founder

    Mark Faggiano serves as the CEO & Founder of TaxJar.

  • Sara Strope VP, Marketing

    Sara Strope serves as the VP, Marketing of TaxJar.

TaxJar Salaries

How much does TaxJar pay?

163 employees at TaxJar rank their Compensation in the Top 25% of similar sized companies in the US (based on 508 ratings) while 163 employees at TaxJar rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 345 ratings).

Last updated months ago.

1st Percentile
$141k
$141k1st Percentile
20th Percentile
$169k
$169k20th Percentile
40th Percentile
$193k
$193k40th Percentile
60th Percentile
$214k
$214k60th Percentile
80th Percentile
$240k
$240k80th Percentile
100th Percentile
$324k
$324k100th Percentile
N/A
Average Compensation
$196,158*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Explore TaxJar Salaries

Diversity & Inclusion at TaxJar

Diverse employees at TaxJar score the company 85/100 across various culture categories, placing TaxJar in the Top 35% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at TaxJar across various culture dimensions.

TaxJar is a human-first company. ,People are accepted and free to be who they are.,We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love. ,Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We’ve built a team based on trust, that endeavors to maximize our team members’ individual talents so our workplace creates a sense of meaning and belonging for everyone.,TaxJar’s 2020 Diversity, Equity, Inclusion and Belonging report on our Life at TaxJar Blog.,,We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

Ranked Culture the Highest

Women 91/100
Department - Sales
Men 92/100
Department - Sales
Diverse Employees 84/100
Department - Customer Support

Ranked Culture the Lowest

Women 81/100
Department - HR
Men 85/100
Department - Engineering
Diverse Employees 82/100
Department - Engineering

TaxJar Perks & Benefits

Mandatory Birthday Holiday! 2x year Company Summits Gym/Netflix/Internet/Phone/Amazon Prime/Spotify Reimbursement Health and Wellness Initiatives $1,000/year Towards Professional Development $250 Towards Home Ergonomic SetUp Company Surprises and Swag Paid Maternity and Paternity leave Peer recognition program Above Marketing Level Equity 5 Weeks Vacation

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Gym Membership / Reimbursement

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Employee Stock Purchase Plan

Office Perks

  • Pet-Friendly
  • Company Social Outings
  • Legal Assistance
  • Work From Home Policy

TaxJar PTO

TaxJar's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is TaxJar's most important benefit besides Healthcare when ranked by employees, with 80% of employees saying it is the most important benefit. TaxJar's benefits and PTO Package averages to represent a $2500+ cash value per month.

AnswerPercent
Flex Time20%
Vacation Policy80%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo73%
$1500 - $2500/mo15%
$1000 -$1500/mo7%
$500 -$1000/mo3%
Less than $500/mo2%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

TaxJar Careers

TaxJar Jobs

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Overview of Candidates Interested in TaxJar on Comparably

Candidates By Department

Engineering
40%
Finance
20%
All Industries
20%
Executive
20%

Candidates By Location

Boston
100%

Frequently Asked Questions regarding TaxJar

What is TaxJar address?

TaxJar location is at 462 Washington Street #3066

Who is the CEO of TaxJar?

TaxJar CEO is Mark Faggiano, their score by employees is 96

What is TaxJar eNPS?

The eNPS for TaxJar is 83

How many employees work in TaxJar?

TaxJar has 200 employees

Who are TaxJar competitors?

TaxJar main competitors are Sovos, Vertex Inc., Avalara

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