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Telvista Claimed Company
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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Overall my experience has been good, I like the benefits and the fact that I can still bring my sales experience even while working remotely from home. I can feel that even though I am at home I can still work with integrity and achieve my daily goals.
Briefly describe your overall experience at your company
It has been a great experience and a great organization, I do wish that sometimes our immediate super.. would be more knowledgeable to teach the team how to navigate through VMware and apps that we used daily to execute our work. Sometimes we wait a while to get a response back.
What makes you most happy at work?
Interacting with customers and knowing that I helped each customer individually.
What do you like best about the leadership team?
The leadership team is always willing to provide the tools necessary to accomplish day to day business operations.
What are some of the best things about your team?
The best thing are that we are always helping each other with questions, whether it has to do with product knowledge or just process on certain tasks for day to day operations.
What makes you most happy at work?
The interacting with customers and knowing that my customer service skills are being utilize to best help the customer with each individual call. I feel great about myself when I have helped a customer and the outcome is great for the customer.
What is most positive about the culture and environment at your company?
the most positive culture would be the time when we get a deal or a migration with upsells and the rest of the team Cheers you up to celebrate each sell. Even if its done remotely It stills feels great to see and feel that from the team.
Why do you feel undervalued and what would make you feel better about your compensation?
Since I started a week later, I was told by previous Management that since I am fully bilingual i should have started at $18.50 an hour. I did mention it to my trainer back in July of 2021, also to my HR rep, and to my current supervisor when I started in sales for 3G to 4G migration in 07/21.
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