Texas Roadhouse Employee Reviews
Out of 1010 Texas Roadhouse employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Texas Roadhouse improve their work culture. The Customer Support team, with 90% positive reviews, reports the best experience at Texas Roadhouse compared to all other departments at the company. The Admin team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There good peoples like family
There understanding to the people the lead
They listen, and help without judgement and always give opportunities for improvements and advancements.
We all work together pretty good
Listen and react to feedback
What does the leadership team need to get better at?
They need to learn how to treat people.
Communication and being Legendary, Legendary is key word for customers not for employees
Review from Operations Dept
Being better managers at the workplace
Not taking 1 saide of the story and ask the person if they have any wittness they would like to bring up
Handling its employees and how toxic they are and learn how to speak up properly
Review from Customer Success Dept
What is the best part about your compensation package?
Affordable and pretty diverse love it
I'm not sure I didn't know I had one
Good good benfits and pay
No limits on the bonuses
Stock options and 401k options
Why do you feel undervalued and what would make you feel better about your compensation?
Actually giving me the hours i upheld over the summer and having enough people in each department
gratuity and feeling like a actual human
The fact my schedule would come out @ 8pm or later the night before the next week started as if my soul is owned by the company. I was more often than not doing the hosts & bussers jobs while still being forced to tip them out the same amount.
Indont have stocks due to my position and no 401k was offered.
My managers constantly stack a few servers with large tables without making them keep up with the rest of their jobs, they allow extra tables to servers who they like and can’t keep up. They have a clique mentality and only refer to the clique for information and will not progress you if the cliq
What are some of the best things about your team?
Fun understanding caring professional kind
They are always raring to work.
The loyal ones look out the fake one set you up and smiling in your face while they're stabbing you in the back really corrupt the ones put on a pedestal and are given everything they want are usually the ones that are stealing from you and the ones who are loyal and follow all the rulestreated like
leave out managers and valuable opinions
We all work together good
What do your coworkers need to improve and how could you work together better?
No meetings, better team leaders
Review from Operations Dept
Positivity, work as a team , help one another
More training and team work
Review from Customer Success Dept
We could actually have meetings and management could be better
I mispressed the button - I absolutely love my coworkers.
What is most positive about the culture and environment at your company?
Its very diverse and unique
Review from Marketing Dept
That I'm making money and I have my livelihood
Honestly myself and I know that sounds extremely arrogant but I'm serious
We are treated like a real family.
There is nothing positive about the culture or environment.
What needs to change to make the company culture better?
Treatment, culture Is not existent with employees
Review from Operations Dept
Starts from the top down. More positivity and assistance
Review from Customer Success Dept
Management needs to change as soon as possible. The numbers reflect it being the worst bubbas 33 location
what doesnt need to change?
Management, even key managers, need to go through a leadership training. Management likes to think that the problems stem from the employees, when they forget that attitudes reflect leadership.
What did you like most about the interview process?
That I got the job
Extremely welcoming at first glance
Meeting the managers was fun when we had good ones
I originally interviewed with Jared Jones at store 706 in Vincennes Indiana and it was a wonderful experience I loved Jared and the whole management team I loved working for Jared Jones at Texas Road house he was the only reason I stayed at Texas Road house when I transferred to Elyria store 101
They made me feel like it was ok to not know an answer
What would you improve about your company's interview process?
Organization, consistency, mindfulness, intention, & professionalism.
Call references before hiring employees.
There is not much of an issue
It did not require much thought.
Review from Sales Dept
What makes you most happy at work?
Livelihood growth potential working and having fun
Interacting with my guest that I serve
I love to work, and they have a fast environment that I enjoy.
The guests for the most part.
Getting the work done that is required
What's going wrong and how can it be improved?
gratuity and fair rules to everyone
More assistance ans training from management
Review from Customer Success Dept
The managers need to defend their employees and stop bowing to the customers every single time.
Our managers need to care about the guest and the staff.
No a/c on the line which causes people to die out faster in their shifts
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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