Texas Roadhouse Employee Reviews
Out of 1037 Texas Roadhouse employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping Texas Roadhouse improve their work culture. The Customer Support team, with 90% positive reviews, reports the best experience at Texas Roadhouse compared to all other departments at the company. The Admin team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Everything, not beong rude, being more understanding
Treating people equally. Its not fair to discriminate against only one person. They should not allow other people to show tattoos, piercings, etc. but then get mad at others.
Being leaders and being kind
Review from Customer Success Dept
They need to learn how to treat people.
Communication and being Legendary, Legendary is key word for customers not for employees
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My managers make me feel uncared for and unwanted
I work way way way way way harder than like everyone in that restaurant and I still get paid the same. They have never talked to me about a raise. I have worked there 2 years. Im a busser, hostess, and togo specialist. I should be paid more because i do way more.
Actually giving me the hours i upheld over the summer and having enough people in each department
gratuity and feeling like a actual human
The fact my schedule would come out @ 8pm or later the night before the next week started as if my soul is owned by the company. I was more often than not doing the hosts & bussers jobs while still being forced to tip them out the same amount.
What do your coworkers need to improve and how could you work together better?
They all act like its their first day on Earth. They are trained by people that dont know how to do their job correctly so then they do terrible by thenselves. They slack off a lot.
Maybe this just comes with the food industry but always have people not showing to their job and refusing to do the job expected of them but thats probaly because the expectations are high.
Communication and not lying on one another over pettiness
No meetings, better team leaders
Review from Operations Dept
Positivity, work as a team , help one another
What needs to change to make the company culture better?
Better communication with employees Because we all have a life outside the restaurant.
Posted 7 days ago
Treatment, culture Is not existent with employees
Review from Operations Dept
Starts from the top down. More positivity and assistance
Review from Customer Success Dept
Management needs to change as soon as possible. The numbers reflect it being the worst bubbas 33 location
what doesnt need to change?
What would you improve about your company's interview process?
Everything needs to be improved
Organization, consistency, mindfulness, intention, & professionalism.
Call references before hiring employees.
There is not much of an issue
It did not require much thought.
Review from Sales Dept
What's going wrong and how can it be improved?
Everything. The whole place needs a new general manager. She discriminates against whoever she wants. She gives special treatment to certain employees that she likes. She continues to hire servers even though many of her old enough employees want to move up to serving.
gratuity and fair rules to everyone
More assistance ans training from management
Review from Customer Success Dept
The managers need to defend their employees and stop bowing to the customers every single time.
Our managers need to care about the guest and the staff.
What would you most like to see improved at your company?
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