D
57/100
The Michaels Companies Claimed Company
We’re here for the Makers – and you can be too! Come be a part of a beloved, fifty-year-old brand that’s transforming to be more genuine and human for our customers. We work each day to be here for Makers no matter when, where or how they shop.
A creative path, made by you read more
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The Michaels Companies Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
My team and learning something new everyday.
My customers, receiving something they truly care about, back in a frame I assembled. They sometimes cry, I feel accomplished by doing meaningful things. That makes me happy.
Helping customers find what they need for their projects.
Completing tasks, seeing improvements in our work.
Working with or helping customers
I'm kept busy while I am there
Review from Sales Dept
interacting with customers and non management reports-training and development of really smart and hardworking people.
When I don't have a customer stealing merchandise, being rude, or protesting about sales, pricing, or signage. If you can avoid those things, you've had a good night. Oh and if you can get a return label from shipment/pickups scan and go through, you're doing really good.
Working hard on a framing project that comes out looking great and impressing the customer
My co workers are great
When we are able to keep in good spirits and get things done at a comfortable pace
Review from Product Dept
Interacting with customers and helping them find what they're looking for or brainstorming ideas for their projects.
My coworkers and the customers
Review from Sales Dept
Helping customers adequately and solving their problems, and getting out on time.
The eventual paycheck that will come
Review from Customer Support Dept
Customers, fellow employees, and the work we do.
Engaging with customers on a daily basis
The positive interactions between myself, coworkers, and customers.
getting paid, working overtime to make extra money
Review from Operations Dept
accomplishing goals and attaining results
What's going wrong and how can it be improved?
Technology doesn't work. Not enough hours to staff the store comfortably. If you want information, you gotta find it yourself.
Pay and hiring management team. 2 people cannot run a happy store. Over worked and exhausted
There is no room for growth and we are not rewarded for hard work.
Better pay, better hours, better communicate about company problems (aka going bankrupt), high ups coming out of your offices and getting on the floor with staff for months at a time and see what we go through so you can have your fat paychecks.
Proper training, maybe not expecting 1 person to do 6 jobs at once and have a high quota to meet. I also think more than 1 head store manager and several MODS is ridiculous have the time the MODS don't have an answer and we all look stupid in front of customers.
Review from Sales Dept
Staffing shortages negatively affect customer service. Corporate demands to sign up customers for Michaels Rewards borders on the obsessive. It seems that the number of new signups for the Rewards program is the first and foremost basis for pay raises while customer service is not given much weight.
Review from Sales Dept
The task of running the store us near impossible when you don't have enough knowledgeable staff. You can't keep staff that's been trained because they go somewhere else to get better pay and more hours nobody wants to work for $10 an hour 8 hours a week. Plus we're always on a skeleton crew.
Staffing is inadequate and product mix is not great.
The vibes from the employees come across to the customers
Not enough employees and low wages. If we were paid better people would stay on the job and staffing would improve.
Our frame shop is overloaded with production and we are not properly staffed. This week alone we have to produce 40 pieces every single day on top of handling sales, but only three available framers for a 14 hour store day. It's too much. we need time, people, and an ability to limit production
Review from Sales Dept
More fairness between the employees.
some team members don't pull their weight and we have to make up for it in the evening leaving us more work
Review from Sales Dept
Keeping the tenured people happy so they stay. High turn over and these people aren't trained and can't assist customers.
Review from Sales Dept
The management was poor due to scheduling issues and lack of communication.
Review from Sales Dept
There is nothing to look forward too in terms of working and the pay is terrible. I get a lot of friendly interactions with customers, so I know good people shop here.
Review from Sales Dept
Too much work too few people and zero accountability
Review from Sales Dept
they force their employees to make people sign up for memberships they don't want
Review from Sales Dept
The shift is too early
Review from Sales Dept
What do you like best about your company?
I enjoy the product that we sell
Review from Sales Dept
that it is a creative environment
What would you most like to see improved at your company?
Company needs to improve their management above the store level, Major disconnect between the stores and corporate office
Review from Sales Dept
better coverage at the store level.
Pay rate
Review from Operations Dept
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