The RealReal – Therealreal does not issue refunds for returned merchandise.After several conversations with RealReal’s customer services department, they keep promising to refund money for an item that was returned to them, however they have failed to return the money to me and keep pushing out the waiting timef

The RealReal Claimed Company

The RealReal is the leader in authenticated luxury consignment read more

EMPLOYEE PARTICIPANTS: 148

TOTAL RATINGS: 1285

CEO: Julie Wainwright

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Therealreal does not issue refunds for returned merchandise.After several conversations with RealReal’s customer services department, they keep promising to refund money for an item that was returned to them, however they have failed to return the money to me and keep pushing out the waiting timef

Other Employee Reviews for The RealReal

What does the leadership team need to get better at?

Communication, transparency and communication communication communication
Leadership review from Product Dept

What needs to change to make the company culture better?

focus more on the people and being positive
Environment review from Product Dept

What are some of the best things about your team?

Very smart people, No egos and everyone is very friendly.
Team review

What is the best part about your compensation package?

I received stocks in the company.
Compensation review

What are some of the best things about your team?

The HR team was great about a year ago, tried to make many changes. Since then things have not been as effective for people.
Team review from Operations Dept

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Therealreal does not issue refunds for returned merchandise.After several conversations with RealReal’s customer services department, they keep promising to refund money for an item that was returned to them, however they have failed to return the money to me and keep pushing out the waiting timef

Other Employee Reviews for The RealReal

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